The Rec Room - Mississauga Square One

Review summary

1. B

   Brendan

   Toronto

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Folks, you need some work. We booked a Xmas party with another family at your potentially fun establishment, only to have possibly the worst service and food ever served. I appreciate times are tough, and staff is hard to get, but u appear to have 1 waitress and no bartenders for many tables. We couldn’t get a drink, the after placing order waited an hour for incorrect orders and cold food, and warm drinks! The game staff were indifferent and more interested in their phones than helping patrons. As topper…waitress got mad after we informed her the 18% tip wasn’t going to happen. Sad. Do better.
   

   Is this helpful?

   Report
2. H

   Harry

   Toronto

   1 review

   1.0

   1 review

   Dined on December 16, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Pathetic service, took no less than 20 minutes to give drinks, forgot which drink was ordered. Food took 30 minutes to arrive. Forgot to bill the write amount, called me 30 minutes after billing to bill me for another 100 dollars, reservation system for sports sucks. We cant reserve and have to show up at just a particular time to book.
   

   Is this helpful?

   Report
3. B

   Bryan

   Toronto

   1 review

   2.0

   1 review

   Dined on December 14, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Manager and staff seated us and promptly forgot about us for almost half an hour. Had to walk to the reception and remind them we were there. Took another 15 to get a server, and another 20 to get food. So over an hour of waiting for very mediocre food. Server was very nice though. Overall don’t waste your time with the food here, if you’re going for the games, go for those and grab food elsewhere
   

   Is this helpful?

   Report
4. G

   Glenn

   VIP

   Toronto

   1 review

   2.0

   1 review

   Dined on December 11, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Sadly, it took 45 minutes for someone to take our order.
   

   Is this helpful?

   Report
5. T

   Tousif

   Toronto

   1 review

   4.0

   1 review

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Rec Room is a good place for hang out and arcade games. However services are little slow. Food quality is okay, not that great. Overall not so good or not so bad experience, so it’s an average place for the hangout.
   

   Is this helpful?

   Report
6. C

   Candace

   Toronto

   4 reviews

   3.0

   4 reviews

   Dined on November 30, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service was slow, orders were not correct, ceaser was watered down. Food was ok, the games were fun!
   

   Is this helpful?

   Report
7. J

   Jhnelle

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   I went to The Rec Room with a group of 8 people and the restaurant was nice and convenient! Good selection of mains and apps. Service was slow but the staff was very pleasant!
   

   Is this helpful?

   Report
8. M

   Mansi

   Toronto

   1 review

   1.0

   1 review

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Very very very very very bad customer service, they don't pick their office, they don't reply to their emails, please don't ever book with them
   

   Is this helpful?

   Report
9. S

   Sarah

   VIP

   London

   1 review

   2.0

   1 review

   Dined on November 9, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Unfortunately we experienced very slow service at the rec room square one. We weren’t acknowledged at our table for more than 15 minutes after being seated, had to ask twice for water, mains were never cleared, again had to ask for the bill (and still wait another 20 minutes for it to appear). Halfway through dinner it seemed like a band started to play downstairs. Was super loud but we couldn’t see anything because they closed black curtains so you just get loud noise but no benefit of live music.
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Toronto

    4 reviews

    3.0

    4 reviews

    Dined on October 19, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5

    Service was okay, food was decent for the price, drinks were Very slow. Lots of people “working” there but no one offers help or initiates contact or even clears dishes from the tables including sitting with our stacked dishes the duration of the 3 hours we were there waiting on food, drinks and dessert and coffee. Everyone that we did get attention from was lovely but almost felt like a bother. We will probably stick to GT Social in the future.
    

    Is this helpful?

    Report