The Penthouse at Mastro's, Beverly Hills

Review summary

1. M

   Mary

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Reservations were at 8:30, didn’t get seated until 9:30. Extremely irritating. Checked in at 8:30, waited 20 minutes to be bright upstairs only to continue waiting in line for another 40 minutes with 6 parties ahead of us. I will never ever come to this establishment again and especially not on a holiday. What’s the point of having a reservation if it is not honored? So disorganized and unprofessional, they clearly over booked. Do better Mastros, it’s supposed to be upscale dining however it felt more like waiting in line at a buffet.
   

   Is this helpful?

   Report
2. N

   Najee

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food had massive portions and was amazing. The lobster mash potatoes was big enough for 5 and it was just 2 of us. Also, our waiter was amazing. He made the experience great.
   

   Is this helpful?

   Report
3. c

   cindy

   VIP

   Chicago

   19 reviews

   3.0

   19 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Sadly they overbooked reservations for Xmas dinner. We waited with many others to be seated an hour past our reservation time. It was crowded and noisy and no place to wait. Our server was great and we ordered immediately as food service was slow. Food was good but the overall experience was disappointing and a bit stressful.
   

   Is this helpful?

   Report
4. W

   William

   VIP

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Okay food, poor service. We saw our server 3-4 times over the course of 2 hours.
   

   Is this helpful?

   Report
5. A

   Andrina

   VIP

   Chicago

   13 reviews

   4.0

   13 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We decided to go on Christmas Day. It was a complete zoo. We had to wait an additional 40 minutes after our reservation time. There was a hostess on the penthouse level that was doing her best and trying to seat people. She was also very lovely and nice and explained that they had a system crash that they were trying to fix. Once we got seated, our server, Gary, explained how backed up they were and asked us to be patient. I appreciated this information upfront. Our drinks and appetizers came out quicker than I expected. There was a wait but maybe we were chatting that we didn’t notice the lag in time. It did take awhile to get our entrees but we expected it and our appetizers held us over while we waited. The service we had was great. I will recommend if you go during a busy holiday to be prepared to wait. I have never seen this restaurant that chaotic and busy and I have been when reservations were booked up. Food was still great as usual.
   

   Is this helpful?

   Report
6. K

   Kendis

   VIP

   New York City

   14 reviews

   3.0

   14 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The service was mid, steak was raw, drinks took forever meatballs never came and we were jammed in the corner
   

   Is this helpful?

   Report
7. R

   Robert

   Denver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What can I say it’s Mastro’s From the moment I walked in the door till the moment I left , Service was beyond Perfect!! The moment I met the Manager I knew it was going to be another amazing experience Thanks again for an awesome anniversary experience Robert
   

   • 

   Is this helpful?

   Report
8. M

   Michael

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Olivia is an amazing server! Food was exceptional as always, and dining in The Penthouse did not disappoint.
   

   Is this helpful?

   Report
9. M

   Monyia

   Los Angeles

   24 reviews

   5.0

   24 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great! Mastros never disappoints!!!
   

   Is this helpful?

   Report
10. B

    Bob

    VIP

    Los Angeles

    6 reviews

    5.0

    6 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We love going to Mastros Beverly HIlls in the Penthouse. For a high end restaurant, it only has 20 or 25 tables. Service is impeccable and the staff well trained. We were shocked to see a manager we knew from Manhattan Beach. He recognized us and personally oversaw our service. The food was awesome as usual. We had one small problem for am item we were charged without being informed by our waiter. The manager was great and offered us a credit when we came in next. We were celebrating my oldest daughter's 27th birthday with our family. The menu had her name across the top and they gave her an amazing piece of cheesecake for dessert on the house. We do not go ofter as it is our "special place" for birthdays and Christmas. There are many choices for high end restaurants in Beverly Hills but the staff, and now manager, know us and recognize our family. You cannot find a better place to celebrate the special occasions for your family and business associates as well. We are loyal customers and will be back many times.
    

    Is this helpful?

    Report