The Parlour at Zetter Marylebone

Review summary

1. c

   cw

   London

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   eclectic ambiance, it felt like a small private club hidden away in Central London - a much enjoyed break from the hustle and bustle of Oxford Street. The food quality was extremely good. The Christmas themed Afternoon Tea had just the right amount of festive twists injected to the sandwiches and scones to be special without being over-the-top. We will definitely be returning.
   

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2. A

   Amber

   Bedfordshire

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Afternoon tea not worth it; non attentive and rude main staff.
   

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3. R

   Rachel

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went here for afternoon tea. It’s a very cozy space with friendly and attentive staff. Everything was clean and well kept. Everything we ate was delicious and portions were generous. I especially loved the scones, which were too filling for us to even finish. I would definitely return.
   

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4. L

   Lynn

   Charleston

   16 reviews

   5.0

   16 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is the perfect place to enjoy an evening cocktail! We have been several times, and the experience never disappoints! This is truly a gem in London!
   

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5. B

   Benedetta

   London

   11 reviews

   3.0

   11 reviews

   Dined on December 6, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   The place is still very cozy and beautiful, however, i was not very pleased with this year's experience. I have been going to this venue for years but since my last episode in January, also not too convincing, this time it was even more basic, the hot savoury food was absolutely minimal and not at all pleasant, the cakes were, apart from one, very average, the scones were the only nice thing of it all. We were given a small dish of clotted crem for 6 scones, and even tinier jam, never offered more water for the tea, or replenish drinks, the waiter only came once in 2 and a half hours. We (3 of us) found that despite the price increase, the whole experience was poor! Will not be going back any time soon.. such a pity, the tea parlour under different management was amazing!!
   

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6. M

   Maya

   London

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a really nice experience here. The hotel is lovely and has at the same time a homey and classy feel. The service was wonderful and the staff very attentive. The tea top up was our favourite thing and the food was exquisite.
   

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7. D

   Desiderio

   London

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 5

   Nous sommes venus pour l’afternoon tea, l’ambiance est très jolie et le personnel plutôt agréable. En revanche je mets un gros bémol concernant les éléments sucrés du menus qui n’étaient vraiment pas terribles, les sandwichs et les scones étaient bons. Un repas mitigé pour un prix salé (110£ pour 2 afternoon tea)…
   

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8. MS

   MikeS

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined on November 13, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The Parlour was well presented and the ambience was good. The selection for afternoon tea was good, however, there was an imbalance of sweet and savoury. Staff were friendly and well presented. Overall, an average experience.
   

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9. J

   Jacob

   Munich

   1 review

   1.0

   1 review

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   - dry scones - dirty table - soapy tea - only plates upon request - no milk with the tea
   

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10. H

    Honor

    London

    2 reviews

    2.0

    2 reviews

    Dined on October 30, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    The service was - unusually - really poor tonight. We had to go and find a member of staff to pay our bill having waited for over 30 minutes - waved at the member of staff who had been serving us who by now had their coat on and was leaving - and they just left the card machine on our table with the full amount plus service charge already punched in for us to sort out - didn’t even bother to stay with us as we paid - or to produce a receipt. It would literally have been easier to do a runner - and paying the service charge felt particularly annoying. I have been here many times before and brought a friend for a thank you - and was very disappointed. And a bit embarrassed as I’d talked about how welcoming the place was….
    

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