The Parlour

Review summary

1. C

   CAROLYN

   London

   2 reviews

   4.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We felt that there could have been more savoury items - only three finger sandwiches and no refills offered is much less than we’ve had at other afternoon teas
   

   Is this helpful?

   Report
2. P

   Patrycja

   Manchester

   1 review

   2.0

   1 review

   Dined on December 5, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Together with my friend we went to the Parlour for a Festive Afternoon tea. We had the £75 Prosecco set. The food was good enough, 4 small sandwiches each plus four cakes. The cakes were all together a bit too intense and sweet, but I am sure that it would satisfy more of a sweet tooth. The disappointment came later when the table next to us ordered extra sandwiches. We asked our waitress for it who said because we had cakes we would have to pay extra for any extra order of sandwiches. None of the process was explained to us at the beginning, the menu is also silent about this. We also weren’t asked whether we wanted tea refill, and all together the service was quite poor. We ended up paying an automatically added (non-discretionary) service charge of 13.5%. After giving us the bill the waitresses ignored us for the rest of the time and forgot to give us the coats (which they didn’t seems to remember even taking from us). All together £88 (including water and service charge) seem pretty steep for one tea, 4 tiny, just okay tasting sandwiches, overly sweet cakes, and nonchalant staff, spoiling the nice evening we would otherwise have.
   

   Is this helpful?

   Report
3. V

   Vanessa

   London

   4 reviews

   3.0

   4 reviews

   Dined on December 5, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Enjoyed the surroundings but service was disappointing, left us to pile coats on a chair. We ordered one vegetarian and one normal afternoon tea, but I ended up with more vegetarian items. Unable to resolve because it was difficult to understand what the waitress was saying, we gave up. Savoury items very odd, cakes and jam delicious, rest mediocre. Quiet ambience much appreciated.
   

   • 

   Is this helpful?

   Report
4. K

   Koral

   VIP

   Coastal Georgia

   7 reviews

   5.0

   7 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was looking for the perfect afternoon tea experience to celebrate my daughter’s 16th. I am happy to say that this was the loveliest experience and possibly our most favorite thing that we did on our trip to London. Thank you, thank you, thank you. We cannot wait to come back.
   

   The ParlourResponded on December 1, 2024

   Hi Koral, Thank you for choosing The Parlour to celebrate your daughter's 16th! We're delighted to hear that our afternoon tea made your trip so special. It’s wonderful to know it was a highlight of your visit, and we can't wait to welcome you back for more memorable experiences! Best regards, The Parlour at Great Scotland Yard
   

   Is this helpful?

   Report
5. J

   Jae

   London

   1 review

   2.0

   1 review

   Dined on November 24, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Very unimpressed. Went for doggy afternoon tea with two dogs. Neither dogs ate much of anything - the food looked bland and not presented very well. Absolute gimmick! The festive afternoon tea (for the humans) had some cute elements but the range was limited and taste was very underwhelming. Service was okay, but not particularly impressive.
   

   The ParlourResponded on December 1, 2024

   Thank you for your feedback, Jae. We apologise to hear that your experience didn’t meet your expectations. We aim to provide high-quality food and service for both our human and furry guests, and we'll take your comments into consideration to improve. We hope you’ll give us another chance in the future to offer a better experience. Warm regards, The Parlour at Great Scotland Yard
   

   Is this helpful?

   Report
6. B

   Beth

   VIP

   West Palm Beach

   12 reviews

   5.0

   12 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing afternoon tea at the Parlour, and opted for the unlimited Veuve Clicquot. The food was delicious, the ambiance was spectacular, and the staff could not have been more fabulous, especially Avalyn.
   

   The ParlourResponded on December 1, 2024

   Hi Beth, Thank you for sharing your fantastic afternoon tea experience at The Parlour! We're delighted to hear you enjoyed the delicious food, stunning ambiance, and exceptional service, especially from Avalyn. We look forward to welcoming you back for another memorable visit! Kind regards, THe Parlour at Great Scotland Yard
   

   Is this helpful?

   Report
7. J

   Jessica

   Hawaii

   4 reviews

   5.0

   4 reviews

   Dined on October 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This afternoon tea was so very interesting. We loved the variety of food, and how the servers explained why each meal and presentation piece was chosen. Everything was utterly delicious, and we really enjoyed the selection of teas presented. We left very stuffed, and very happy. The atmosphere was relaxing and quiet, and we were able to converse normally without having to shout or whisper. It was that perfect blend.
   

   The ParlourResponded on November 1, 2024

   Thanks for your wonderful review of The Parlour, Jessica! We're delighted you enjoyed the variety of food and the tea selection. We can’t wait to welcome you back for another delightful afternoon tea! Kind regards, The Parlour at Great Scotland Yard
   

   Is this helpful?

   Report
8. Å

   Åshild

   London

   1 review

   4.0

   1 review

   Dined on October 20, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Really good food. We experienced some faulty service though. We came with a child and had to ask 3 times before they found a high chair for him. We also ordered the champagne afternoon tea, but had to ask to get the champagne when the food started to show up but not the champagne.
   

   Is this helpful?

   Report
9. V

   Valeriia

   London

   1 review

   5.0

   1 review

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful room, great atmosphere and excellent service! We really enjoyed our time in Parlour.
   

   The ParlourResponded on October 27, 2024

   Hi Valeriia, Thanks for visiting us here at our British authentic afternoon tea parlour! We’re thrilled you enjoyed the atmosphere and the service. We look forward to welcoming you back soon! Kind regards, The Parlour at Great Scotland Yard
   

   Is this helpful?

   Report
10. L

    Leonardo

    Bristol

    1 review

    5.0

    1 review

    Dined on October 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I was looking for a special place to celebrate me and my wife's anniversary and a friend recommended this tea saloon. I'm glad to say the whole experience was incredible!! Located in the Great Scotland Yard hotel, the afternoon tea is inspired in the history of the building, which I thought was very cool and innovative. Loved the foamy mystery box at the beginning (definitely a plus if you come with kids!). The savouries were all delicious, specially the chicken coronation and sausage roll. The selection brings the traditional afternoon tea sandwiches from a modern perspective. The cakes were visually astonishing and very tasty as well. I'm not a particularly a sweet person, but I managed to finish all of them, as they were so good and very different from one another, which added to the experience. The staff was very friendly, specially Avalyn, who was kind enough to accommodate all our needs. It's also cool that they offer afternoon tea for dogs on Sundays. I haven't heard of other places who does this. I don't have a dog but I'm planning on getting one just as an excuse to return. Overall an amazing experience and would definitely recommend it. 10/10 !!!!
    

    The ParlourResponded on October 23, 2024

    Hi Leonardo, Thanks for your feedback! We are glad that you and your wife enjoyed your anniversary celebration at The Parlour. Thanks also for appreciating the historical theme, especially the foamy mystery box and our modern take on traditional sandwiches. We're glad you loved the cakes and found them delicious. We'll be sure to pass on your compliments to Avalyn, and we can't wait to welcome you back, perhaps with a dog for our Sunday afternoon tea! Best regards, The Parlour at Great Scotland Yard
    

    Is this helpful?

    Report