The Lola

Review summary

1. M

   Marissa

   Phoenix

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 1

   Our server was really great and nice, she apologized for the long waits on everything. The drinks and food took along time to come out and not great. We all got different drinks and they all just tasted like the same sugar water, no flavors. Food was already cold by the time it got out, I got the huevos rancheros and the tostadas were not crunchy and the fries were super oily. The place was nothing like the photos or instagram. Save time and money and find another Christmas brunch place. Not impressed at all.
   

   Is this helpful?

   Report
2. L

   Latasha

   VIP

   Washington DC

   15 reviews

   5.0

   15 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great experience and my baby loved the Grinch. She gave her the onion
   

   Is this helpful?

   Report
3. C

   Chelsea

   VIP

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   We were seated a full hour after our reservation time, and by the time our food finally arrived, they were already doing last call. To make matters worse, one of our meals was forgotten, and when we ordered the Grinch Pancake Board—featured as green in all their promotional videos—it was just regular pancakes. The service was painfully slow, and our server seemed unfamiliar with both the food and drink menu. While the Grinch experience itself was enjoyable, the $20 per person VIP “experience” felt significantly overpriced for what we received. Overall, a disappointing visit.
   

   Is this helpful?

   Report
4. G

   Gabriela

   VIP

   Phoenix

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 5

   They said we had a 10 minute grace period. Our reservation was 1:30pm and we got there at 1:40pm, we had to wait until 2pm to be seated, got seated in the back corner, took 30 minutes to get our first drink we paid for in our our VIP tickets. We ordered food & drinks and asked for all the food to come in. Some food was served then we got told it was last call and we hadn’t even gotten our actual meals. Don’t recommend, there’s better events in phx for brunch.
   

   • 

   Is this helpful?

   Report
5. C

   Charrise

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   We came here for the Grinch brunch. The vibe/ambience was a 10, and our waitress did the best she could with how busy it was. We had almost an hour wait with a reservation just to be seated. We ordered the chicken and waffles and half the chicken was way too crispy I couldn’t cut it with a knife. I also asked for honey hot wings and they brought mild but we were so hungry from the wait we kept them. Overall great to go for vibes and drinks but expect to wait.
   

   Is this helpful?

   Report
6. K

   Katie

   VIP

   Phoenix

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Don’t do it! SO loud, bad service, gross drinks & food… paid for VIP & after 2 hours never saw the grinch. Kids were bored & bummed. Also, see photo for the tiny red light that was in my cocktail!! 🤯😳
   

   • 

   Is this helpful?

   Report
7. M

   Melissa

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service. Had to wait a little past our reservation time as the website mentioned we might. Totally worth it!
   

   • 
   • 
   • 
   • 

   Is this helpful?

   Report
8. L

   Leigha

   Phoenix

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   This is not at all how they advertise. It’s not kid friendly and the experience was terrible. The service was so bad. We waited 25 minutes just to place our drink order. We asked several times for silverware and napkins. We eventually had to leave our table and find someone who would help us while our food was getting cold. They added the 20% gratuity so the server could have cared less, she was getting a tip regardless. 0/10 recommend this place! It’s horrible
   

   Is this helpful?

   Report
9. b

   brittany

   Phoenix

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I came here for the Grinch experience and it was amazing. I took my best friend. She had a great time as well as I had a great time. Drinks were really good. I actually found a DJ for her upcoming wedding so I am elated and we will be having her bridal shower here.
   

   Is this helpful?

   Report
10. T

    Terry

    Chicago

    8 reviews

    1.0

    8 reviews

    Dined on December 8, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Brutal service despite being empty. Wagyu slliders and fries sent back, raw and cold. Took that off the bill, but no other discount was offered despite the awful experience. Never go here
    

    Is this helpful?

    Report