The Lampery

Review summary

1. V

   Vanessa

   Brighton

   6 reviews

   4.0

   6 reviews

   Dined on November 20, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very cold day but lovely and warm and cosy environment. Helpful and pleasant staff and great food
   

   The LamperyResponded 5 days ago

   Dear Vanessa Thank you for your kind words! We're delighted to hear that you enjoyed the warm and cozy atmosphere, especially on a cold day. It's wonderful to know our staff and food left such a positive impression. We hope to welcome you back soon for another great experience! Warm Regards Nondu Dlamini Hotel Coordinator
   

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2. V

   Valentino

   London

   1 review

   5.0

   1 review

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience in London. The food and the staff were fantastic
   

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   The LamperyResponded on November 19, 2024

   Hi Valentino Thank you for taking the time to leave a 5-star review and positive feedback. We're delighted to know that you enjoyed your dinner at The Lampery. We hope to welcome you back again soon. Warm Regards, Nondu Dlamini Hotel Coordinator
   

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3. S

   Stephen

   London

   15 reviews

   vip
   4.0

   15 reviews

   Dined on November 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Only Two white wines on offer, starting at £85 per bottle? Food excellent but not all dishes available on a small menu?
   

   The LamperyResponded on November 19, 2024

   Dear Stephen Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the food and appreciate your kind words about its quality. We were surprised to hear your comment about the wine selection, as our menu does feature a broader variety of wines, including more than two white options. We're sorry if this wasn't made clear during your visit, and we will investigate further to understand what may have led to this impression. Your comments have been shared with our team, we truly value your insights and hope to welcome you back soon for an even better experience. Warm Regards, Nondu Dlamini Hotel Coordinator
   

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4. S

   Stephen

   London

   3 reviews

   1.0

   3 reviews

   Dined on October 2, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   For a start the steak came out followed by the sides around 5 to 10 minutes later and then the remaining sides another five minutes after so the steaks were very cold by the time we actually eat at them. The staff were very good but let down by the kitchen. Although we had complimentary drinks at the end of the meal to apologise, a mouse ran through the centre of the restaurant around the time we decided to leave. 
   

   The LamperyResponded on October 29, 2024

   Dear Stephen Thank you so much for dining and sharing your experience. We are happy to hear our team took good care of you, but disappointed that we failed to offer you the true Lampery experience.Our deepest apologies for your entire food order not being delivered on time. Please accept our assurances that our Head Chef was made aware and measures have been put in place to ensure we do better. Our sincere apologies for the mouse you witnessed running through the Restaurant.Our assurances that in situations like this, which are not usual, we work with a reputable Pest control company, who were called to take immediate action. We have been in touch with you privately, and we hope to welcome you back to The Lampery to restore your faith in our brand. Regards Brian Tapson General Manager
   

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5. H

   Helen

   London

   1 review

   4.0

   1 review

   Dined on August 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great place for a business lunch, the food, atmosphere and service were all very nice
   

   The LamperyResponded on October 15, 2024

   Dear Helen Thank you for your review and rating. We are delighted that we created positive memories, which you want to share. We hope we can welcome you back to The Lampery soon. Thanks, Nondu Dlamini Hotel Coordinator
   

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6. N

   Nigel

   Atlantic City

   1 review

   5.0

   1 review

   Dined on August 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were excellent. Superceded our expectations. Was a little noisy due to a private event at the bar area, but it was also after 9:30pm on a Saturday.
   

   The LamperyResponded on September 2, 2024

   Dear Nigel Thank you for taking the time to leave a review. We're glad you enjoyed the food and service! We hope to see you back again soon Thanks, Nonduduzo Dlamini Hotel Coordinator
   

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7. G

   Garry

   London

   5 reviews

   4.0

   5 reviews

   Dined on August 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food good but despite the online menu suggesting a 2 course lunch menu we were not offered it. Irrespective the service was efficient, polite and the food very good.
   

   The LamperyResponded on August 12, 2024

   Dear Valued Guest Thank you for taking the time to share your feedback. We're glad you enjoyed the menu that was provided and the service. We look forward to seeing you again soon Thanks, Nondu Dlamini Hotel Coordinator
   

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8. T

   Tasha

   London

   70 reviews

   5.0

   70 reviews

   Dined on August 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant. Tables well spaced for privacy and decor nice. Service was good. Had the mango, prawn salad which was delicious.
   

   The LamperyResponded on August 12, 2024

   Dear Tasha Thank you for taking the time to share your positive memories of The Lampery. We’re very pleased to hear you enjoyed your lunch with us and that the service in the Lampery met with your expectations. Thank you so much for your feedback, this will help us as we continually work to improve our guest experience. We look forward to hosting you again! Thanks, Nondu Dlamini Hotel Coordinator
   

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9. OT

   OpenTable Diner

   Chicago

   1 review

   2.0

   1 review

   Dined on June 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Dined here while on vacation. The restaurant itself is well decorated and kept. The menu was limited, not a good option for families. I had a salad, it was fresh, but small for an entree. My husband had the burger which he described as passable. Overall, the food did not live up to the atmosphere of the restaurant.
   

   The LamperyResponded on July 2, 2024

   Dear Anonymous Thank you for taking the time to leave a review and rating. We are sorry to hear that you were not completely satisfied with our menu options and the food in general. We appreciate your feedback and would like to discuss your concerns in more detail, this will help us as we continually work to improve our guest experience. Thanks, Nondu Dlamini Hotel Coordinator
   

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10. JD

    JohnD

    London

    2 reviews

    1.0

    2 reviews

    Dined on June 19, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Staff seemingly unmanaged, and for all that hospitality relies on foreign workers they need to be trained enough to understand customers and to be understood. One guest got so fed up trying to communicate with staff he settled for black coffee. Food was ordinary in the extreme, eggs either overcooked or baked in the microwave, toast was cheap white slice barely browned and not buttered. The smoked salmon was the star of the plate but only when measured against such a poor breakfast. A place to avoid.
    

    The LamperyResponded on July 2, 2024

    Dear John Thank you for taking the time to leave your review. We are sorry to hear that you were not completely satisfied with the service and our breakfast offering. We appreciate your feedback and would like to discuss your concerns in more detail, this will help us as we continually work to improve our guest experience. Thanks, Nondu Dlamini Hotel Coordinator
    

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