The Ivy Room

Review summary

1. s

   sacha

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   The experience was disappointing, to say the least. The food was average, but the worst part was the service. Although the waitress initially acted polite, both she and the manager seemed stressed and unapproachable. Despite barely touching my meal, the waitress didn’t bother to ask how the food was. When it came time to pay, we noticed a 20% gratuity automatically added to the bill. Feeling that it was undeserved due to the mediocre food and service, we adjusted it to 15%, which would have been $30 instead of $36. This sparked unnecessary drama. The waitress reacted unprofessionally, making a scene and trying to guilt me over the reduced tip. When I attempted to explain politely, she turned her back and ignored me. The manager apologized, but the damage was done. To make matters worse, the hostess was equally unprofessional, loudly chewing gum and singing along to the music playing in the restaurant. It felt more like a children’s party than a dining experience. Absolutely not worth the visit or the price.
   

   Is this helpful?

   Report
2. E

   Eimear

   New Orleans

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   We booked this specifically for Xmas dinner, we searched Xmas dinner menus and this restaurant popped up with its special menu and offered a 2.30pm time slot. On arrival we were told this menu did not begin until 5pm. There wasn’t even Xmas music playing. This was not made clear upon booking. I felt bad for our server because she did her best and had to deal with other tables who were expecting a Xmas dinner too. We came over from Ireland and had to make another reservation for Xmas dinner later that day while we were sat eating at this restaurant. Not ideal. Great staff and food but management could have done better in their organisation.
   

   Is this helpful?

   Report
3. L

   Linda

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friend and I went for brunch on Sunday and we had an amazing time! The music was delightful and the services was super friendly. We ordered the Ivy Room Breaksfasg, The burger and cranberry mimosas; the portions were perfect and everything was delicious!
   

   • 

   Is this helpful?

   Report
4. j

   jasmin

   New York City

   8 reviews

   5.0

   8 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful from the live music to the food and ambiance I will definitely be returning
   

   The Ivy RoomResponded 6 days ago

   Dear Jasmin, Thank you so much for your review! We’re thrilled to hear that you enjoyed the live music, food, and ambiance. It’s wonderful to know you had a great experience, and we can’t wait to welcome you back again soon! Sincerely, The Ivy Room Team
   

   Is this helpful?

   Report
5. C

   Christine

   VIP

   Washington DC

   18 reviews

   4.0

   18 reviews

   Dined on December 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Went to The Ivy Room for lunch. The hamburgers and fries were delicious! Location was beautiful.
   

   The Ivy RoomResponded 6 days ago

   Dear Christine, We're thrilled to hear you enjoyed your lunch at The Ivy Room! It's fantastic that you enjoyed our burgers and fries. We're also glad you found our location beautiful. We appreciate your feedback and look forward to serving you again soon! Sincerely, The Ivy Room Team
   

   Is this helpful?

   Report
6. J

   Joseph

   VIP

   Greater Boston

   5 reviews

   5.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, ambience, and service with live music…we’ll be back!
   

   The Ivy RoomResponded 6 days ago

   Dear Joseph, We're thrilled to hear that you enjoyed your experience at The Ivy Room! It's fantastic to know that our food, ambiance, and service met your expectations. We're also glad you appreciated the live music - we aim to create a unique and enjoyable experience for our guests. We can't wait to welcome you back soon! Sincerely, The Ivy Room Team
   

   Is this helpful?

   Report
7. M

   Mark

   New York City

   7 reviews

   4.0

   7 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice relaxed atmosphere, friendly service and a great breakfast served.
   

   The Ivy RoomResponded 6 days ago

   Thank you for the review, Mark! We're thrilled to hear that you enjoyed your breakfast at The Ivy Room and found our atmosphere to be relaxed. It's wonderful to know that our friendly service added to your positive experience. We look forward to serving you again soon. Sincerely, The Ivy Room Team
   

   Is this helpful?

   Report
8. S

   Sylvain

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So nice place Jazz music Excellent food À+ service
   

   • 
   • 

   The Ivy RoomResponded on December 9, 2024

   Dear Sylvain, Thank you so much for your kind words! We're thrilled to hear you enjoyed the jazz music, the food, and the service. We hope to welcome you back again soon for another great experience! Sincerely, The Ivy Room Team
   

   Is this helpful?

   Report
9. C

   Cheyenne

   New York City

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server Hemal was great, very attentive, and contributed to the surprise dinner. Host Alex assisted with making sure my hopes were reflected in reservation notes, with Hemal. Thank you so much! Great customer service, will definitely be back!
   

   The Ivy RoomResponded on December 20, 2024

   Dear Cheyenne, Thank you so much for your wonderful review. We're delighted to hear that you had a great dining experience at The Ivy Room. It's always a pleasure to hear when our team's efforts to provide attentive service are appreciated. We're thrilled that our surprise dinner added to the special occasion you had and we're grateful for your kind words. We look forward to welcoming you back soon! Sincerely, The Ivy Room Team
   

   Is this helpful?

   Report
10. s

    scott

    VIP

    Charleston

    9 reviews

    1.0

    9 reviews

    Dined on December 7, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Ridiculously bad. Terrible service, limited menu, dirty tables. We got our meals before we finally got our coffee and our meals weren’t quick. It’s false to advertise this as a real restaurant to have breakfast.
    

    The Ivy RoomResponded on December 20, 2024

    Dear Scott, We are really sorry to hear about your experience, and we sincerely apologize for the poor service you received. We take all feedback seriously, and it sounds like we fell short on several fronts during your visit. Our goal is to provide a welcoming atmosphere with great food and service, and clearly, we missed the mark this time. I’ve shared your feedback with our team so we can address these issues promptly. I hope you’ll give us another chance in the future to provide a much better experience. Please reach out to us directly at 332.345.9232 if you would like to discuss your experience further with us. Thank you for sharing your thoughts. Sincerely, The Ivy Room Team
    

    Is this helpful?

    Report