The Ivy in the Lanes

Review summary

1. J

   James

   Brighton

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Lovely interior as always. Food certainly small portions and overall pretty expensive.
   

   The Ivy in the LanesResponded 2 days ago

   Hi James, Thank you for your feedback! We're thrilled to hear you enjoyed the lovely interior. We appreciate your comments on the portions and pricing—your input helps us improve. We hope to welcome you back soon!
   

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2. P

   Paula

   West Sussex

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic lunch at The Ivy in Brighton, great food, great service, great venue, can't wait to go back again.
   

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3. D

   David

   London

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   My 3rd visit now, did not disappoint. Great ambiance - classy bar, a nice throwback to style. Attentive service and friendly. Would prefer very young children were not allowed on bar stools, but that’s more about entitled parents than legal enforcement.
   

   The Ivy in the LanesResponded 4 days ago

   Hi David, Thank you for your continued support and for taking the time to share your feedback! We're so glad to hear that your third visit lived up to expectations and that you enjoyed the ambiance, service, and overall experience. We really appreciate your positive comments! We also understand your concern regarding young children on bar stools. While we aim to create a comfortable and enjoyable atmosphere for all guests, we will certainly take your feedback into consideration as we continue to refine our policies. Thanks again for your kind words, and we look forward to welcoming you back for many more visits!
   

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4. D

   Duncan

   London

   6 reviews

   5.0

   6 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Many thanks for a lovely meal. Also, the staff who kindly helped me to set up the IVY APP! I’m very grateful. Duncan Paterson
   

   The Ivy in the LanesResponded 5 days ago

   Hi Duncan, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your meal and that our team was able to assist you with setting up the Ivy App. It’s always our pleasure to help, and we’re happy we could make that process easier for you. We hope to see you again soon for another great experience!
   

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5. D

   Denise

   London

   3 reviews

   4.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were late being shown to our table, wasn’t shown the Autumn menu with the set meals and drink. I had to ask. This saved us over £60 on our bill although initially the bill was presented with everything added separately at full price. After initial hiccup food and service were excellent. Thoroughly enjoyed our experience at The Ivy.
   

   The Ivy in the LanesResponded on November 11, 2024

   Hi Denise, We apologise for the initial delay in seating and the confusion with the menu. We're glad the rest of your experience, including the food and service, was excellent. We appreciate your understanding and look forward to welcoming you back soon!
   

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6. N

   Nigel

   Gloucestershire

   1 review

   4.0

   1 review

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great place to have afternoon tea 👍 Really good location in the Lanes Brighton
   

   The Ivy in the LanesResponded 5 days ago

   Hi Nigel, Thank you for your lovely review! We're so glad you enjoyed your afternoon tea and our location in The Lanes. It’s the perfect spot for a relaxing treat! We hope to welcome you back soon.
   

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7. C

   Chris

   Brighton

   24 reviews

   5.0

   24 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service. Only slight drawback is the place is a bit loud so sometimes hard for conversing.
   

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8. M

   Millie

   London

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was very good , beautiful decor and good service
   

   The Ivy in the LanesResponded 5 days ago

   Hi Millie, Thank you for your wonderful feedback! We're so glad you enjoyed the food, décor, and service. We look forward to welcoming you back for another great experience soon!
   

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9. S

   Steve

   London

   2 reviews

   3.0

   2 reviews

   Dined on November 4, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We’ve been to the Ivy several times and enjoyed the food and the ambience of a good quality restaurant. Both these qualities were in evidence last night (Monday 4/11) but the service was really slow. It took nearly 3 hours from start to finish and had to attract the attention of the waitress several times to get served. Our second round of drinks was so slow to arrive that the waitress volunteered to take them off the bill! It was remarkably busy for a Monday evening but, even so, the slow service rather marred the experience.
   

   The Ivy in the LanesResponded on November 6, 2024

   Hi Steve, Thank you for sharing your feedback. We're delighted to hear that previously you enjoyed the food, service and ambiance, but we’re truly sorry to hear that in this occasion we didn’t meet our usual standards. It’s disappointing to know that the delays affected your experience, especially on a night when you were looking to enjoy a seamless evening. We’ll certainly review this with our team to ensure this doesn’t happen again, and we appreciate your patience. We hope to welcome you back soon and provide a much smoother experience next time.
   

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10. OT

    OpenTable Diner

    Oxford

    1 review

    3.0

    1 review

    Dined on November 3, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    The beef Sunday roast left a lot to be desired ... when we raised this to the waiter and reception there was little to no response. Poor from such a brand in my opinion.
    

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    The Ivy in the LanesResponded on November 5, 2024

    Hi there, We are really sorry to hear that your experience with the Sunday roast didn’t meet expectations. We always strive to provide a high standard of food and service, so I truly apologize for any shortcomings. We appreciate you bringing this to our attention, and I’m disappointed that the response from our team didn’t match the level of care we aim to offer. Your feedback is invaluable, and I’ll be sure to address it with the relevant departments to ensure we improve moving forward. We hope you'll consider giving us another chance in the future to provide a better experience.
    

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