The Ivy Asia, Chelsea

Review summary

1. B

   Beverley VIP

   London12 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Ordered premium menu - served too quickly to enjoy - food was great
   

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2. OT

   OpenTable Diner

   London1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   The food was great in taste however, we had a bad experience. In the robata chicken dish which we ordered there was a sharp piece of the packaging of one of the ingredients used in the dish. We informed the person serving us about that however, it was not taken seriously which was really sad to see. We were very surprised at this experience and really spoilt the dinner. The piece of packaging was quite sharp and almost went inside the throat. Would have expected the staff to take it more seriously.
   

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3. I

   Ishpreet

   London6 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   I recently visited Ivy Asia Chelsea and, unfortunately, my experience didn’t meet the standard I had hoped for. Upon arrival, we were not greeted properly – they didn’t take our coats, which is usually standard in a place like this. We had to wait for about 15 minutes before being seated because our table wasn’t ready. I had requested a bigger table in advance for a celebration, but no accommodations were made, which was disappointing. I also informed the restaurant ahead of time that one of our guests had a garlic allergy, yet there were only a limited number of dishes that could be made available to them. This felt like a lack of attention to detail and care for guest needs. The atmosphere was much louder and more crowded than I expected, which made it difficult to have a pleasant conversation. Overall, the experience didn’t match the expectations I had for this restaurant, especially given its reputation. I’m unsure if I’d return after this visit.
   

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4. N

   Nicholas VIP

   London10 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Private note sent to restaurant , think it is respectful thing to do
   

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5. F

   FUXU

   London1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Whole restaurant around snacks,bad design. Food wasn’t good,never go again.
   

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6. f

   fiona VIP

   London16 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Ivy always a great night …..Service, food, ambience loved it all!
   

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7. g

   gracefulblitz

   Manchester3 reviews

   3.0

   Dined on March 3, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was outstanding. The only thing that could improve is the quality of the staff training. They were eager, polite and helpful, but plates were being cleared while people at the table were still eating, glasses being filled with wine so it will lose its chill, and plates being put down from the premium experience menu without explanation. Large bowls and plates were being collected aggressively, so they banged and clanged in front of our faces. When we asked the gentlemen in the blue uniforms to explain what we're eating, they looked terrified and couldn't answer. It's the sign of a professional and serious establishment when all their staff are trained well and show confidence to the tables. We feel like for the money we're paying, it's disappointing when the staff don't show the same respect and dedication to the service that we do as guests. Couldn't fault the menu and the decor. Outstanding and would love to come again.
   

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8. B

   Bridget

   London1 review

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Delightful welcome at front desk. Lunch menu is good value for money.
   

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9. L

   Louis

   Brighton3 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Ivy Asia, Chelsea worked very well for my wife's Bdy. Best aubergine I ever had, best tofu I have ever had, similarly great dishes my wife was ecstatic with. And when the waiter discovered it was her Bdy, free desert with a birthday candle. Staff were all lovely. Now the picky criticism, starters (small plates) came really quickly, but there was a good 25 min delay between finishing those and getting our mains (large plates), that's 10 mins too long. Keen waiter, don't take my fork just because its not in my hand at that moment. Music, hmm lose the western pop music, its eww, doesn't go with the ambience, luckily it wasn't too loud. Have music that compliments the lovely themed decor, Japanese traditional, or if you do want cheesy pop music, make it Korean or from Hong Kong. Now composer Ryuichi Sakomoto would be perfect. Criticism aside, a fabulous night, will go again for sure.
   

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10. C

    Caterina

    London11 reviews

    4.0

    Dined on March 2, 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Outstanding food in a beautiful restaurant, albeit a little pricier than average for the neighborhood. A lovely experience every time.
    

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