The Italian Osteria & Cheese Bar

Review summary

1. C

   Carly

   Vancouver

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Everything was great, just didn't get 5 stars cuz we had dirty plates at the beginning, and there was sand in my clams.
   

   The Italian Osteria & Cheese BarResponded today

   Carly, thank you for sharing your feedback. We strive to provide an exceptional dining experience, and we regret that aspects of your visit fell short. Your satisfaction is our top priority, and we will use your comments to improve our service and ensure that all guests receive attentive care and impeccable presentations. We hope you'll give us another opportunity to demonstrate our commitment to excellence. - JRG
   

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2. M

   Maricel

   Vancouver

   10 reviews

   3.0

   10 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Nothing special,but i like their beef carpaccio and bruschetta. Pasta is just so so.
   

   The Italian Osteria & Cheese BarResponded today

   Maricel, thank you for your visit and for sharing your dining experience with us. We're delighted that you enjoyed our beef carpaccio and bruschetta dishes. Your feedback regarding our pasta is appreciated, as it helps us identify areas for improvement. We strive to provide exceptional cuisine and service, and your input is invaluable. We hope you'll consider giving us another opportunity to impress you in the future. - JRG
   

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3. R

   Randy

   Vancouver

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   pasta was dry not sauced lobster way overcooked not happy to pay the 56 dollar tab just for my pasta but the wifes was just the same and her salmon was dry and again overcooked
   

   The Italian Osteria & Cheese BarResponded today

   Randy, we're deeply disappointed to hear your experience did not meet our usual high standards. Our chef takes great pride in preparing each dish with care, so we'll review our processes to address any lapse in quality. Your satisfaction is paramount, and we hope you'll give us another opportunity to provide the exceptional dining experience you deserve. - JRG
   

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4. S

   Shelley

   Vancouver

   3 reviews

   1.0

   3 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was nothing special; service was painfully slow, every step of the way. It wasn’t because they were busy as there were only 4 groups of diners in the restaurant. The manager walked by our table about 20 times but never assisted with anything nor asked us how we were doing and no one even questioned it when we didn’t eat our 3rd course. One and done for us.
   

   The Italian Osteria & Cheese BarResponded 6 days ago

   Shelley, thank you for visiting our restaurant and sharing your feedback. We're disappointed that your experience fell short of the high standards we strive to uphold. Please know that we value each of our guests, and aim to provide exceptional service and cuisine. We will internally review the areas needing improvement to ensure a better experience moving forward. We hope you'll consider giving us another opportunity to serve you properly. - JRG
   

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5. A

   Amy

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on February 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the 2025 Dine Out Vancouver menu and it was all delicious!
   

   The Italian Osteria & Cheese BarResponded on February 4, 2025

   Amy, thank you for your kind words regarding your recent dining experience at The Italian Osteria & Cheesebar. We're delighted to learn that you enjoyed the Dine Out Vancouver menu offerings. It brings us great joy to provide delectable culinary creations that leave a lasting impression. We look forward to your next visit and the opportunity to create more memorable moments. - JRG
   

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6. J

   Jeannine

   VIP

   Vancouver

   7 reviews

   4.0

   7 reviews

   Dined on February 3, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We went here on dine out 2025. The menu was fantastic. We had the arugula salad and the brussels sprouts for an appetizer and they were both delicious. Then we had the carbonara and the short rib pappardelle both also delicious! The service was friendly and efficient and helpful. We look forward to our next visit!
   

   The Italian Osteria & Cheese BarResponded on February 4, 2025

   Jeannine, thank you for visiting The Italian Osteria & Cheesebar and sharing your delightful experience. We feel honored that you enjoyed our delectable dishes, and we appreciate your kind words regarding our friendly and efficient service. Your positive feedback fuels our passion to continue delivering exceptional culinary experiences. We eagerly await your next visit to our establishment. - JRG
   

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7. M

   Marco Hadisurya

   Vancouver

   4 reviews

   4.0

   4 reviews

   Dined on February 3, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Pizza was amazing, ordered the beehive. Pasta was a bit no taste, needed extra salt and parmesan. The calamari was tough so we asked the server to remove it.
   

   The Italian Osteria & Cheese BarResponded 7 days ago

   Marco, thank you for your feedback about our restaurant. We're delighted to learn you enjoyed the pizza and appreciate your suggestions for enhancing our pasta and calamari dishes. Your comments are valuable as we continually strive to provide an exceptional dining experience. We hope to have the opportunity to serve you again soon. - JRG
   

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8. P

   Pardeep

   VIP

   Vancouver

   8 reviews

   3.0

   8 reviews

   Dined on February 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The atmosphere, service and drinks were really good. The food was just okay! The flavour and food quality just doesn’t compete with Italian restaurants on Commercial or Vancouver. Even Noble on the Hill does Italian better! I was disappointed! There needs to be more attention paid to the sauces and overall ingredients! For example the shared charcuterie was $35 but felt like things were just taken out of jars! The artichoke could have been cut up and smushed into a paste with some salt and pepper and flavoured olive oil! The roasted peppers could have been cut thinner and a sprinkle of dried herbs. The olives could have been more ripe and mixed and warmed with some more flavour! The blueberry Boursin and prosciutto were the only highlights! The breads were just okay as well!
   

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   The Italian Osteria & Cheese BarResponded on February 2, 2025

   Pardeep, thank you for taking the time to provide your valuable feedback. We're delighted to hear that you enjoyed the atmosphere, service, and drinks at our establishment. However, we regret that our food offerings did not fully meet your expectations. Your comments on enhancing the flavors, ingredients, and presentation of our dishes are greatly appreciated. We are committed to continuous improvement and will share your insights with our culinary team to elevate the dining experience for all our guests. We hope you'll give us another opportunity to impress you in the future. - JRG
   

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9. B

   Brinder

   VIP

   Vancouver

   6 reviews

   3.0

   6 reviews

   Dined on February 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Pretty restaurant. Service great. Food mediocre and cold.
   

   The Italian Osteria & Cheese BarResponded on February 2, 2025

   Brinder, thank you for your feedback. We strive to provide an excellent dining experience, and your comments will help us improve. We hope you'll give us another opportunity to impress you. - JRG
   

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10. A

    Arienne

    VIP

    Vancouver

    2 reviews

    5.0

    2 reviews

    Dined on February 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Went for Dine Out! Everything was excellent, service was attentive but not overbearing
    

    The Italian Osteria & Cheese BarResponded on February 2, 2025

    Arienne, thank you for your kind words about your recent dining experience. We appreciate you taking the time to share your positive feedback, and we're delighted that you enjoyed the food, service, and overall atmosphere. Your satisfaction is our top priority, and we look forward to welcoming you back soon. - JRG
    

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