The Italian Osteria & Cheese Bar

Review summary

1. J

   Jenny

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Italian Osteria did not disappoint. We were there for an early birthday dinner for my friend. We came into a sweet birthday card from the restaurant, and our server (who was lovely) got on drinks etc. right away. The food was incredible. Every single bite was a burst of flavour. The restaurant itself is gorgeous, and had the perfect ambiance. We finished our meal and were treated to a yummy tiramisu. I cannot wait to come back and eat here.
   

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2. A

   Argentina

   VIP

   Vancouver

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great restaurant but they close very early. The food is very good and the portions are big
   

   The Italian Osteria & Cheese BarResponded 5 days ago

   Argentina, thank you for your kind words about our restaurant. We appreciate your feedback and are delighted to hear that you enjoyed the quality and portions of our food. Regarding our operating hours, we aim to strike a balance between providing excellent service and allowing our dedicated staff to enjoy quality time with their families. We continually evaluate our hours to ensure we meet the needs of our valued guests. We hope to have the opportunity to welcome you back soon. - JRG
   

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3. OT

   OpenTable Diner

   Vancouver

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Absolutely terrible. Wanted to give this a third chance to support local but service was horrible. Waited 45 minutes to get our drink order, then our appie came out 2 mins later and our mains about 3 minutes after our Appy. The restaurant was half full. Won't be giving it a 4th chance.
   

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4. E

   Erin

   VIP

   Las Vegas

   28 reviews

   5.0

   28 reviews

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here and I will for sure be back!! They had my favourite red wine and the food was outstanding!! The big cheese wheels they mix the pasta in was awesome!!
   

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   The Italian Osteria & Cheese BarResponded on February 20, 2025

   Erin, thank you for visiting The Italian Osteria & Cheesebar - we are thrilled you enjoyed your dining experience! Our team takes great pride in curating an exceptional selection of wines and preparing authentic Italian cuisine using traditional techniques. We eagerly await your next visit. - JRG
   

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5. C

   Carly

   Vancouver

   1 review

   3.0

   1 review

   Dined on February 17, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Everything was great, just didn't get 5 stars cuz we had dirty plates at the beginning, and there was sand in my clams.
   

   The Italian Osteria & Cheese BarResponded on February 17, 2025

   Carly, thank you for sharing your feedback. We strive to provide an exceptional dining experience, and we regret that aspects of your visit fell short. Your satisfaction is our top priority, and we will use your comments to improve our service and ensure that all guests receive attentive care and impeccable presentations. We hope you'll give us another opportunity to demonstrate our commitment to excellence. - JRG
   

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6. R

   Randy

   Vancouver

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   pasta was dry not sauced lobster way overcooked not happy to pay the 56 dollar tab just for my pasta but the wifes was just the same and her salmon was dry and again overcooked
   

   The Italian Osteria & Cheese BarResponded on February 17, 2025

   Randy, we're deeply disappointed to hear your experience did not meet our usual high standards. Our chef takes great pride in preparing each dish with care, so we'll review our processes to address any lapse in quality. Your satisfaction is paramount, and we hope you'll give us another opportunity to provide the exceptional dining experience you deserve. - JRG
   

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7. S

   Shelley

   Vancouver

   3 reviews

   1.0

   3 reviews

   Dined on February 10, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was nothing special; service was painfully slow, every step of the way. It wasn’t because they were busy as there were only 4 groups of diners in the restaurant. The manager walked by our table about 20 times but never assisted with anything nor asked us how we were doing and no one even questioned it when we didn’t eat our 3rd course. One and done for us.
   

   The Italian Osteria & Cheese BarResponded on February 11, 2025

   Shelley, thank you for visiting our restaurant and sharing your feedback. We're disappointed that your experience fell short of the high standards we strive to uphold. Please know that we value each of our guests, and aim to provide exceptional service and cuisine. We will internally review the areas needing improvement to ensure a better experience moving forward. We hope you'll consider giving us another opportunity to serve you properly. - JRG
   

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8. A

   Amy

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on February 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the 2025 Dine Out Vancouver menu and it was all delicious!
   

   The Italian Osteria & Cheese BarResponded on February 4, 2025

   Amy, thank you for your kind words regarding your recent dining experience at The Italian Osteria & Cheesebar. We're delighted to learn that you enjoyed the Dine Out Vancouver menu offerings. It brings us great joy to provide delectable culinary creations that leave a lasting impression. We look forward to your next visit and the opportunity to create more memorable moments. - JRG
   

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9. J

   Jeannine

   VIP

   Vancouver

   7 reviews

   4.0

   7 reviews

   Dined on February 3, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We went here on dine out 2025. The menu was fantastic. We had the arugula salad and the brussels sprouts for an appetizer and they were both delicious. Then we had the carbonara and the short rib pappardelle both also delicious! The service was friendly and efficient and helpful. We look forward to our next visit!
   

   The Italian Osteria & Cheese BarResponded on February 4, 2025

   Jeannine, thank you for visiting The Italian Osteria & Cheesebar and sharing your delightful experience. We feel honored that you enjoyed our delectable dishes, and we appreciate your kind words regarding our friendly and efficient service. Your positive feedback fuels our passion to continue delivering exceptional culinary experiences. We eagerly await your next visit to our establishment. - JRG
   

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10. M

    Marco Hadisurya

    Vancouver

    4 reviews

    4.0

    4 reviews

    Dined on February 3, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Pizza was amazing, ordered the beehive. Pasta was a bit no taste, needed extra salt and parmesan. The calamari was tough so we asked the server to remove it.
    

    The Italian Osteria & Cheese BarResponded on February 10, 2025

    Marco, thank you for your feedback about our restaurant. We're delighted to learn you enjoyed the pizza and appreciate your suggestions for enhancing our pasta and calamari dishes. Your comments are valuable as we continually strive to provide an exceptional dining experience. We hope to have the opportunity to serve you again soon. - JRG
    

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