The Hinksford Arms

Review summary

1. E

   Ellis

   Liverpool

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Our Christmas Day at the Hinksford Arms was memorable, though not for the right reasons. Seated at a wobbly table smack in the middle of the “flight path to the toilets,” we kicked things off with high hopes—and no bread, despite being offered some. After a 50-minute wait, our starters arrived. My smoked salmon and prawn cocktail was gone in 27 seconds due to its minuscule size, while my partner’s generous garlic mushrooms needed my “help” to finish. Both were tasty, but the wait continued. An hour later, our turkey dinners arrived cold, less condiments, with raw carrots and hard sprouts. A drizzle of gravy added to the disappointment. Desserts followed, with my dry sticky toffee pudding and my partner’s chocolate tart, which appeared pre-nibbled. The promised mince pies and coffee? We didn’t stick around. Slow service plagued our section, with neighboring diners complaining and walking out before finishing their meals. A day we’d eagerly anticipated turned out to be a marathon of waiting and letdowns. A Christmas dinner to forget. 2/10 – Festive cheer not included.
   

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2. K

   Kate

   Birmingham

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Christmas Day lunch out, always going to be premium price point but this was so disappointing. We waited ages for service and our food and drinks, the starters and dinner were okay, nothing special. As for desserts - Christmas pud and sticky toffee pud were inedible and the tiniest portion of ice cream for my grandson I’ve ever seen - in a pot you would put sauce in with a few sprinkles on top. We left before our cup of tea and mince pies, had enough. It was obvious the young staff serving were under pressure and stressed, there were lots of complaints, not just our table. There was not a smile or happy Christmas greeting to be had when we arrived, no special attention for children which you might expect on Christmas Day. Even the crackers on the table had no snap and no surprise inside. The place though is charming and beautifully done out, this could easily have been turned around with better staffing and a bit more attention to the menu.
   

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3. M

   Michael

   Birmingham

   6 reviews

   5.0

   6 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to the Hinksford Arms for the festive meal and it was absolutely great the food was excellent the service was great and the table set out lovely . We will certainly go there for another meal .
   

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4. N

   Nigel

   Birmingham

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Eaten here a few times very good food, friendly helpful staff comfy dining area.
   

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5. H

   Helen

   Birmingham

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and staff very welcoming will visit again
   

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6. S

   Samantha

   Birmingham

   1 review

   3.0

   1 review

   Dined on November 3, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Booked for 1 pm on Sunday lunch time to be told the Sunday lunch wouldn't be available for another hour. We didn't want to wait so we decided to order off the menu. No one came to take our order so eventually my partner went to the bar in the other room to order. Meanwhile the waitress came over and tutted at us for ordering. Our meal was good but disappointingly not a Sunday roast. After an hour another table tried to order the Sunday roast to be told it wouldn't be available for an hour !!! Don't advertise Sunday roast when there isn't a Sunday roast !!! And certainly don't lie about it !!!
   

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7. J

   Julie

   Birmingham

   1 review

   5.0

   1 review

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Sunday lunch and it was lovely. My son is vegetarian so he had vegetarian sausage and mash. There was plenty of food and it was delicious.
   

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8. g

   glenys

   Birmingham

   2 reviews

   4.0

   2 reviews

   Dined on October 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Good Food ,reasonably priced. Staff polite and friendly, will go again and recommend.
   

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9. M

   Michael

   Birmingham

   6 reviews

   4.0

   6 reviews

   Dined on September 18, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were excellent but some tables were stock together for card games while people were still eating I don't think the restaurant area should be used for card games when people are eating
   

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10. L

    Lynne

    Birmingham

    2 reviews

    4.0

    2 reviews

    Dined on September 1, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Nice dining area. Unfortunately the tables weren't laid. No serviettes in the cutlery containers and not enough knives and forks for us all. When we asked for them we did have them given to us. No salt or pepper on the table so we had to ask again. It wasn't even busy as we were the first in there. The food was good and served with a smile.
    

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