The Hampton Social - River North

Review summary

1. X

   Xandrea

   VIP

   Chicago

   14 reviews

   3.0

   14 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Shrimp tacos were good, spicier than what I expected. Fish & chips were average. The Old Fashion was missing the cherry, my dinner companion was very disturbed by this. I recommend specifying your preferred bourbon. Since you can tell what bourbon they use I would question if the are making it right. Service was slow and the waiter was not very attentive. It was a slow night and not many people in the restaurant so we were perplexed why the service was not better.
   

   The Hampton Social - River NorthResponded 1 day ago

   Dear Xandrea, I'm Christopher Weathers, the General manager of The Hampton Social River North. I want to thank you for bringing this to my attention. I sincerely apologize for the experience you had at our restaurant. We strive to provide excellent service and quality food, and we fell short of your expectations. Your feedback about our slow service and average food and drinks is valuable to us, and I assure you we will review any incident and provide additional training to our team to ensure this doesn't happen again. I would like to add that management is always available to assist our guests in an incident such as this. Again, I apologize for the inconvenience caused, and I appreciate your understanding. Sincerely, Christopher 312-464-0500
   

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2. K

   Kyle

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Place was very nice. Staff very friendly and attenative. Loved the music and food. Overall an excellent place. I hope to return one day.
   

   The Hampton Social - River NorthResponded 4 days ago

   Thank you for the kind review, Kyle! We're thrilled you enjoyed your visit and appreciated the friendly service, lively atmosphere, and delicious offerings. We look forward to your next experience with us. Cheers!
   

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3. F

   Funmi

   VIP

   Chicago

   10 reviews

   4.0

   10 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Overall I had a great experience. The server was great and really paid attention to my table. Got the Smashburger which is always a hit, also got the side of Mac with lobster. Adding lobster to the Mac is $14, which I thought was egregious, I will never be getting that again. Other than that I enjoyed my experience. Sidenote: bring back the banana foster French toast AND the short rib Benedict to the brunch menu!!!
   

   The Hampton Social - River NorthResponded on December 17, 2024

   Thank you, Funmi, for the feedback on your recent dining experience. We're glad to hear you enjoyed the Smashburger and attentive service from our team. Your suggestions regarding the banana foster French toast and short rib Benedict will be shared with our culinary team for consideration. We look forward to welcoming you back soon. Cheers!
   

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4. C

   Cheri

   Puerto Vallarta

   2 reviews

   2.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The food was average and the cocktails just okay. It's overpriced for what you get. If you're curious, maybe try it for brunch, but I wouldn’t recommend it for dinner.
   

   The Hampton Social - River NorthResponded on December 16, 2024

   Dear Guest, I'm Christopher Weathers, the General manager of The Hampton Social River North. I want to thank you for bringing this to my attention. I sincerely apologize for the experience you had at our restaurant. We strive to provide excellent service and quality food, and we fell short of your expectations. Your feedback about our overpriced food and drinks is valuable to us, and I assure you we will review any incident and provide additional training to our team to ensure this doesn't happen again. I would like to add that management is always available to assist our guests in an incident such as this. Contact me directly so I may make it right. We value your patronage and hope to welcome you back soon. Sincerely, Christopher 312-464-0500
   

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5. M

   Marina

   VIP

   New York City

   7 reviews

   5.0

   7 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went for brunch and everything was perfect and the live music was a big bonus! It felt like a little European cafe.
   

   The Hampton Social - River NorthResponded on December 11, 2024

   Marina, thank you for taking the time to leave such a kind review. We're thrilled our ambiance and live music created an enjoyable atmosphere for your brunch. Comments like yours inspire us to keep raising the bar on superb service and memorable dining moments. Cheers!
   

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6. S

   Sindi

   Chicago

   44 reviews

   3.0

   44 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was fine but undercooked meat had to be sent back and then the order from one of the people in the group was wrong and it took a long time to get the right food out. service was just ok. asked for ketchup and waited 20 min for that. just an underwhelming experience. nothing awful, but not great.
   

   The Hampton Social - River NorthResponded on December 10, 2024

   Hello Sindi I'm Christopher Weathers, the General manager of The Hampton Social River North. I want to thank you for bringing this to my attention. I sincerely apologize for the experience you had at our restaurant. We strive to provide excellent service and quality food, and we fell short of your expectations. Your feedback about longer service wait time, waiting on ketchup and undercooked meat and an wrong order is valuable to us and I assure you we will review any incident and provide additional training to our team to ensure this doesn't happen again. Please feel free to contact me directly or on your next visit so I may make it right. My apologies for the inconvenience, and thank you for your understanding. We look forward to welcoming you back soon. Sincerely Christopher 3124640500
   

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7. K

   Kathy

   Chicago

   5 reviews

   1.0

   5 reviews

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Not great, this place has really gone downhill and the prices have gone uphill. It took forever for us to get someone to take our order, maybe understaffed. But then our food came out super fast, but unfortunately it was all cold, like it had been sitting there and was pre-made. My bowl was $20 for quinoa, beans, one egg, avocado, and plantains. Not worth it. Everything on the menu was overpriced.
   

   The Hampton Social - River NorthResponded on December 12, 2024

   Dear Guest, I'm Christopher Weathers, the General manager of The Hampton Social River North. I want to thank you for bringing this to my attention. I sincerely apologize for the experience you had at our restaurant. We strive to provide excellent service and quality food, and we fell short of your expectations. Your feedback about our staffing and overpriced food is valuable to us, and I assure you we will review this incident. I would like to add that management is always available to assist our guests in an incident such as this. Feel free to contact me directly so I may make it right. Again, I apologize for the inconvenience caused, and I appreciate your understanding. We value your patronage and hope to welcome you back soon. Sincerely, Christopher 312-464-0500
   

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8. D

   Deborah

   Chicago

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful brunch experience. I would highly recommend
   

   The Hampton Social - River NorthResponded on December 9, 2024

   Thank you for stopping by, Deborah. We truly appreciate you taking the time to share your wonderful brunch experience with us. It's a pleasure having guests like yourself, and we look forward to welcoming you back soon. Cheers!
   

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9. I

   Isabel

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   Let me just say the place is really nice. The hostess sat us down and my friend and I ordered a drink while we were waiting on others to join us. The waitress then tell us that we will need to leave by 4, because the restaurant was having a private event. Our reservations were at 2:30, needless to say we were not going to have enough time. So we needed to find another place to go. I would have appreciated a call in advance letting us know this. I could not give a decent review because of this.
   

   The Hampton Social - River NorthResponded on December 11, 2024

   Dear Isebel, I'm Christopher Weathers, the General manager of The Hampton Social River North. I want to thank you for bringing this to my attention. I sincerely apologize for the experience you had at our restaurant. We strive to provide excellent service and quality food, and we fell short of your expectations. Your feedback about Not informing our guest of such a change in dining is important and I assure you we will review this incident and provide additional training to our staff to ensure this doesn't happen again. I would like to invite you back to dine with us. Again, I apologize for the inconvenience caused, and I appreciate your understanding. We value your patronage and hope to welcome you back soon. Sincerely, Christopher 312-464-0500
   

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10. R

    Rachel

    Chicago

    3 reviews

    4.0

    3 reviews

    Dined on December 7, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    First time dining here and overall enjoyable. In the weekend, they only serve from the brunch menu until dinner. the food was good, but on the more expensive side for what it is. A cocktail will run you $20/drink. Live music was cool to have - a little loud but not bad. Overall liked it and glad to have tried it!
    

    The Hampton Social - River NorthResponded on December 10, 2024

    Thank you, Rachel, for giving us a try. We're delighted you enjoyed the live music and overall atmosphere. We take great pride in the quality and craftsmanship that goes into each cocktail, and we hope to convey that value to each guest. We hope you'll join us again soon!
    

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