The Hampton Social - Naples

Review summary

1. R

   Robert

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Food was terrible. Honestly the only thing edible was the burger. Oysters bad. Lobster roll was awful. Even the salad was disgusting. Selection not great. Terrible pounding music. Service was good. But price was ridiculously high for terrible food. Would recommend to stay clear.
   

   Is this helpful?

   Report
2. S

   Sammy

   New York City

   6 reviews

   3.0

   6 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   They keep changing the menu , prices have gone up while the quality of food went down
   

   Is this helpful?

   Report
3. D

   Donna

   VIP

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Ran out of shrimp and lobster rolls and their menu is limited
   

   Is this helpful?

   Report
4. M

   Marla

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The music was a bit much. Everything else was awesome. Chris, our waiter, was outstanding! Everyone loved their food! Drinks were on point.
   

   Is this helpful?

   Report
5. K

   Kathy

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food, not cheap but very tasty. Nice service but they do add 18% tip to the bill automatically.
   

   Is this helpful?

   Report
6. D

   Donna

   San Francisco

   11 reviews

   4.0

   11 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food. Nice atmosphere. 18% tacked onto bill with notice in fly speck type at bottom of menu. Didn’t care for that. Would prefer to add my own gratuity.
   

   The Hampton Social - NaplesResponded 3 days ago

   Thank you for visiting, Donna. We appreciate your feedback regarding our automatic gratuity policy. We strive to be transparent, but understand your preference to provide gratuity at your own discretion. We value your patronage and look forward to welcoming you back soon.
   

   Is this helpful?

   Report
7. P

   Peggy

   VIP

   Baltimore

   34 reviews

   5.0

   34 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was delicious and reasonable. Beat salad and tofu dish were especially good.
   

   The Hampton Social - NaplesResponded 6 days ago

   Peggy, thank you for your kind review! We're thrilled you enjoyed your dining experience, especially our beet salad and tofu dish. Your positive feedback means a lot to our team. We look forward to welcoming you back soon! Cheers!
   

   Is this helpful?

   Report
8. j

   jo

   VIP

   Naples

   38 reviews

   3.0

   38 reviews

   Dined on December 17, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   I feel like the appetizers and dessert portions got smaller while the prices got higher. The martinis were very small for 14.00! The service was inattentive 
   

   The Hampton Social - NaplesResponded 2 days ago

   Hi JoAnne, This is Denise from The Hampton Social. I wanted to thank you for your recent visit as well as sharing your feedback regarding your experience. We strive to impress all of our guests with food, drinks, and service, I apologize that we fell short during your last visit. If you would like to discuss in more detail please reach out to me directly or provide a number for me to contact you. I assure you that we take all feedback seriously and will be following up internally to ensure better experiences in the future. Thank you, Denise Byrne 239-202-2038
   

   Is this helpful?

   Report
9. L

   Lise

   VIP

   Toronto

   24 reviews

   4.0

   24 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We always like going to Hampton Social for their Green Goddess salad and their shrimp tacos (all sauces on the side). Both dishes are always very good. However, this occasion they have modified their salad and it no longer has the bacon lardons...apparently based on the number of (I'm going to guess weight conscious) customers who ask for them to be omitted. There are only 2-4 pieces (can't remember). It is a shame because they were one of the best parts of the salad. Also, their wine list is a challenge....it a QR scannable code and the first 2 chardonnays we requested were not available at that location. So, that too was unfortunate. They would be better off to have a wine list of what they do have at that location rather than what may or may not be available at all of their locations. The server also told us he had to check if it was available at that location first....so, you are just being set up for disappointment. I will go back for the salad and tacos (because I like them that much)....but will set my expectations lower. Maybe I will bring my own lardons!!!! LOL
   

   The Hampton Social - NaplesResponded on December 13, 2024

   Thank you, Lise, for your thoughtful feedback on your recent dining experience. We truly appreciate you taking the time to share your perspective, as it helps us continually improve. Rest assured, your comments regarding the menu modifications and wine list have been noted, and we will make every effort to enhance these areas moving forward. Your loyalty means everything to us, and we look forward to welcoming you back soon for your favorite dishes. Cheers!
   

   Is this helpful?

   Report
10. P

    Pandy

    Naples

    82 reviews

    4.0

    82 reviews

    Dined on December 8, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Overall everything was great…our new server needs a bit more training but he’s very nice. Food was great. An automatic 20% tip removes incentive. We tend to overtip for excellent but will be rare now.
    

    • 
    • 
    • 

    The Hampton Social - NaplesResponded on December 9, 2024

    Thank you for your feedback, Pandy. We're delighted you enjoyed your overall experience with us. As a team, we continuously strive to provide excellent service and are grateful for your patience as our newer staff members gain valuable experience. Regarding gratuities, we understand your perspective and appreciate you taking the time to share your thoughts. We're committed to ensuring our guests have an exceptional dining experience.
    

    Is this helpful?

    Report