The Grounds Coffee Factory

Review summary

1. H

   Hanny

   Sydney

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service but I find the prices are a tad too high for the quantity of food served.
   

   Is this helpful?

   Report
2. D

   Dan

   Sydney

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Been here multiple times but the service the last time we went is the worst. Your attendant named David is rude and unprofessional. I dont know why he is working in hospitality if he has no patience to the guests. Very unfortunate that he is tarnishing the grounds brand.
   

   Is this helpful?

   Report
3. C

   Christelle

   Sydney

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   It was my second time there, this time during breakfast. The service was incredibly slow, had to call someone to get our order, even the water. Been seated for 15mins and no one approaching us. Coffee took forever as well. First time as was here they were faster that's why we came back but at this time definitely really slow service. Front of house have to be called all the time to get our attention, already been there an hour so decided not get anymore dessert, just waited to long.
   

   Is this helpful?

   Report
4. M

   Magally

   Sydney

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Please let me know when Emerson will do the class. Thanks.
   

   Is this helpful?

   Report
5. L

   Ling

   Sydney

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an exceptionally positive experience at the new Grounds Coffee Factory. The entire staff demonstrated remarkable friendliness and helpfulness, and the food was exceptional, living up to its excellent reputation. I highly recommend this establishment. Advance reservations are recommended👍
   

   Is this helpful?

   Report
6. L

   Lena

   Austria

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Grounds Coffee Factory is truly a unique spot to enjoy a stylish ambience with lovely people from the warm welcome in the beginning to the great service in the restaurant to the lovely goodbye. We not only tried the delicious, perfect lunch, coke with vanilla ice cream (super delicious even if it sounds crazy in the first place) but also enjoyed banana split and obviously the fantastic coffee. The lovely waitress Eva really made our stay perfect and treated us with so much warmth and kindness. Our factory tour beforehand with the amazing Emerson was an adventure too. He truly followed his passion to share his devotion for coffee and included us fully in his tour, answered every question and made us feel very welcome. Every single interaction was just so nice and we truly enjoyed how special each and everyone treated my family and me. Thank you so much - we'll be back! Lena, Fritz & Michele
   

   • 

   The Grounds Coffee FactoryResponded 4 days ago

   Hi everyone! Thank you SO much for visiting us this week - your review is such happy reading! Eva and Emerson truly are legends, we are very lucky to have them in the business! All the best with your onward travels, very much looking forward to welcoming you back for another incredible Factory experience!
   

   Is this helpful?

   Report
7. C

   Christina

   Sydney

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff are absolutely amazing, even remembered me from my last visit. Food is delicious and coffee is strong just like I like it!
   

   Is this helpful?

   Report
8. F

   Fiona

   Sydney

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friends and I had an amazing time celebrating my husbands birthday yesterday over lunch! Both the food and the service were of an exceptional standard. Staff member Laura was especially kind and generous with her time and attention and ensured that my husbands birthday was acknowledged. We could not fault the food , deco and service! We can’t wait to go there again!
   

   The Grounds Coffee FactoryResponded 7 days ago

   Hi Fiona, Thanks so much for your kind words and awesome review! We're so pleased you enjoyed your experience. We will be sure to share the feedback with our lovely Laura. See you next time, The Grounds team
   

   Is this helpful?

   Report
9. D

   Danielle

   Sydney

   1 review

   5.0

   1 review

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful experience with excellent service, food & vibe!
   

   The Grounds Coffee FactoryResponded on November 14, 2024

   Thanks Danielle!
   

   Is this helpful?

   Report
10. A

    Amanda

    Sydney

    2 reviews

    4.0

    2 reviews

    Dined on November 12, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    It was hard to get the attention of the wait staff despite there being multiple waiters on the restaurant floor. They seem to be too distracted talking to each other in their ear pieces, or glazing over customer eye contact. It took me about 5 mins to eventually get the attention of waiter to get my bill !
    

    The Grounds Coffee FactoryResponded on November 13, 2024

    Hi Amanda! Thanks so much for visiting us and for sharing your feedback. We apologise that we left you waiting - will be sure to remind the team to be more aware of our guests' needs and to be more speedy when it comes to our guests paying the bill. Hope to see you again soon!
    

    Is this helpful?

    Report