The Grillroom

Review summary

1. k

   kevin

   VIP

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Took an 50 minutes to get our meals before our show.
   

   Is this helpful?

2. R

   Robert

   VIP

   Chicago

   88 reviews

   5.0

   88 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went on a bitter cold winter day after a matinee showing of Harry Potter. The staff was superb. Friendly, warm and welcoming. We started with Tuna Tartare followed by the Filet Mignon and the marinated steak salad. All were excellent. It’s pricey but not out of line with other high end Chicago downtown restaurants.
   

   Is this helpful?

3. B

   Barbara

   VIP

   Chicago

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Very disappointing experience today. My BFF and I went before the CIBC theater matinee for lunch. We both ordered a lunch special consisting of tomato bisque soup and grilled cheese on sourdough. Our food came pretty fast but the soup was lukewarm at best, the taste was great, would have been better had it been hot. The sandwiches were cold, the cheese not melted throughout the sandwich. We should have sent them back, but we are not the complaining type, so we ate it, neither one of us finished the sandwich. The manager came by and apologized for the food delay and that our entrees would be out shortly. We told her we had already gotten ours and that they were cold. She apologized saying they weren’t prepared for the amount of diners they had. Thought that was odd as we have been here before awhile ago as it is right across from the theater. We told her we were waiting for our crème brûlée dessert. She came back with it shortly after that and said that she had comped it. There was hardly ANY custard at all- we could not believe it. Needless to say, we both agreed in the future we will send food back when we need to and not feel bad about it.
   

   Is this helpful?

4. G

   Gale

   VIP

   Chicago

   31 reviews

   3.0

   31 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   My companion and I both ordered the Lobster Bisque which only was recognizable as lobster bisque because of the pieces of lobster at the bottom of the bowl. The soup was brown in color and was not creamy as a bisque normally is. The soup itself was not good and not bisque-like in texture. We also had a Caesar Salad and the Burrata appetizer and could hardly believe that our bill was more than $75.00. I understand that prices have gone up and that the place had just undergone a redo but I was disappointed with the food compared to the last reincarnation. I will give serious thought about whether to return or whether to find a different place for dinner before a show.
   

   Is this helpful?

5. C

   Carl

   VIP

   Chicago

   64 reviews

   5.0

   64 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super pre-theater spot. Excellent menu and wine selection. Perfect cocktails. Beautiful and comfortable dining room. Terrific service.
   

   Is this helpful?

6. L

   Laura

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location directly Across the street from CIBC Theater. Food and service were excellent. We were seated promptly even though we arrived a few minutes early. Staff was attentive without hovering. No complaints at all.
   

   Is this helpful?

7. B

   Barry

   VIP

   Philadelphia

   15 reviews

   3.0

   15 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Ordered an appetizer and salad together but the salad was delayed. Only after asking our server about the status, did we get the salad. Had the double filet, which was a nice cut of meat. Unfortunately it was way overcooked. Ordered medium and it was cooked well done.
   

   The GrillroomResponded 2 days ago

   Dear Barry, My name is Jason and I am the GM at the restaurant. Thank you for bringing this to our attention, and I sincerely apologize that your experience did not meet our expectations. We strive to provide great food and service, and it seems we fell short during your visit. Please know that we take your concerns seriously, and we will address the issues with our team to ensure this does not happen again. I would appreciate the opportunity to make it right. Please feel free to contact me directly at the restaurant, so we can discuss how to improve your next visit. We hope to have the chance to serve you better in the future
   

   Is this helpful?

8. R

   Robert

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and overall experience. Highly recommend!
   

   Is this helpful?

9. C

   Colleen

   VIP

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great meal and service. Menu has lots of options to suit all.
   

   Is this helpful?

10. L

    Linda

    VIP

    Chicago

    52 reviews

    4.0

    52 reviews

    Dined 6 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Tasty food and very good service, albeit a bit pricey. The location is perfect though for dinner before a show at the CIBC theater.
    

    Is this helpful?