The Gravel Pit Brasserie & Bar

Review summary

1. P

   Pat

   Bedfordshire

   1 review

   5.0

   1 review

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went here for a quiet dinner date and it was definitely worth it! The service was amazing, table was served by Lewis and a young girl whose name we didn’t get but both were brilliant. Timing of service was great, wasn’t rushed at all but never felt like we were waiting for anything either. Restaurant was clean and spacious, we loved the little robot delivery from the kitchen to the bar! The food was on another level, we were very impressed. Great selection of food and drink. It’s been a good few years since I’ve been to the restaurant at Wyboston Lakes and it has changed so much in that time! Will definitely not be another few years before we return! 5 stars from us and a great evening, thank you!
   

   • 
   • 
   • 

   Is this helpful?

   Report
2. M

   Meryl

   Essex

   6 reviews

   3.0

   6 reviews

   Dined on October 18, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Contrary to previous negative reviews we found the service spot on. We had an efficient and friendly team of 4 servers. Both the wine and food were a little overpriced ,but I enjoyed the Chicken Gyros. My husband found his duck pizza tasty but a bit dry. The restaurant is modern , open plan and very spacious with views over the golf course.
   

   Is this helpful?

   Report
3. J

   John

   Buckinghamshire

   25 reviews

   4.0

   25 reviews

   Dined on October 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great location and views and good food sensibly priced.
   

   Is this helpful?

   Report
4. C

   Clair

   Essex

   1 review

   2.0

   1 review

   Dined on October 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   The restaurant is pleasant, bright and airy and the food was tasty & nicely presented. The first waitress was very helpful and the man that brought out our food was also good. However the lunch menu was very minimal and quite expensive for what it was. One member of staff didn’t listen to me at all when I explained I’d already spoken to another member of staff about our booking. I had to repeat everything twice before he understood. He also struggled when we said we wanted to split the bill and it took a very long time to pay which was frustrating for other customers wanting to buy drinks at the bar. The service was slow and I think we could have left without paying as no one came to check on us or see if we wanted deserts, more drinks etc or explain if we needed to go to the bar to pay. We were literally served our food and left to get on with it.
   

   Is this helpful?

   Report
5. C

   Chris

   Bedfordshire

   1 review

   3.0

   1 review

   Dined on October 4, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Firstly, absolutely no complaints about the food. However, service was poor considering the restaurant was far from busy. Waited over 15 minutes when we arrived to have a drinks order taken. Left sitting for long periods of time. Gave up waiting for the bill to arrive, so went to the bar to pay and the 2 drinks we ordered with dessert that didn't arrive were on the bill. The bill also included a very high service charge, which is a bit of a joke considering the poor service we received. Staff spent a lot of time all huddled together round the bar and not enough time circling the restaurant. I noted that the table behind us also had issues with drinks order.
   

   The Gravel Pit Brasserie & BarResponded on October 9, 2024

   Good Evening, Thank you for taking the time to leave a review, we greatly value any feedback we receive. We're glad you enjoyed your food, and regarding the service you received, this is not the standard we aim to deliver. We have some new team members in the restaurant, and going forward we will be reviewing the training they are receiving and sharing your valuable feedback with them as well as our expectations for them. All of our restaurant bills include a discretionary 12.5% service charge which the team can remove upon request. We hope to welcome you back in the future, Sincerely, Elloise- Food and Beverage Supervisor
   

   Is this helpful?

   Report
6. J

   Jason

   Bedfordshire

   1 review

   5.0

   1 review

   Dined on October 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Lovely Staff, Food was very tasty. Loved the little robot whizzing around with the food direct from the kitchen.
   

   The Gravel Pit Brasserie & BarResponded on October 8, 2024

   Good Evening, Thank you for your lovely review, we're glad you enjoyed your experience at The Gravel Pit. Mittens the robot, and the rest of the team, hope to welcome you back in the future. Sincerely, Elloise- Food and Beverage Supervisor
   

   Is this helpful?

   Report
7. L

   Louise

   Cambridge

   2 reviews

   3.0

   2 reviews

   Dined on September 8, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Beautiful setting & decor. Food was delicious. Poor service, had to ask to make order for drink and food after 20 minutes. No check back to ask if food was ok or if wanted further drink. Wrong item arrived on order, this was rectified. No offer of condiments.
   

   The Gravel Pit Brasserie & BarResponded on October 8, 2024

   Good Evening, Thank you for taking the time to leave a review, we greatly value any feedback we receive. We're glad you enjoyed your food, and regarding the service you received, this is not the standard we aim to deliver. We do have some new team members in the restaurant, and going forward we will be reviewing the training they are receiving and sharing your valuable feedback with them as well as our expectations for them. We hope to welcome you back in the future, Sincerely, Elloise- Food and Beverage Supervisor
   

   Is this helpful?

   Report
8. J

   John

   Cambridge

   3 reviews

   5.0

   3 reviews

   Dined on September 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great fun love the robot staff made it brilliant 🤩 great gyros.
   

   • 
   • 

   Is this helpful?

   Report
9. Y

   Yvette

   London

   1 review

   4.0

   1 review

   Dined on August 20, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   We’ve eaten here several times and the food and staff are very good. However, staff are not highly trained and are very inattentive. We needed to go to the bar four times to order food, desserts, more drinks and finally the bill.
   

   The Gravel Pit Brasserie & BarResponded on October 8, 2024

   Good Evening, Thank you for taking the time to leave review, we appreciate all feedback. We apologise for the level of service you received and would like to assure you that this is not to our standards. We have recently had some new staff in the restaurant that may not be as experienced, and are currently going through training, so your feedback will be shared with them. We are glad that you enjoy visiting The Gravel Pit, and hope we can continue to welcome you in the future. Sincerely, Elloise- Food and Beverage Supervisor
   

   Is this helpful?

   Report
10. K

    Karen

    London

    2 reviews

    2.0

    2 reviews

    Dined on August 18, 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 5

    Over priced , poor service, dirty plates left despite asking for clearance. Terrible gluten free lunch menu only one thing my friend could eat a salad which for £15 was poor quality and taste and she left , then charged £7 for some chips ! A man was constantly smoking under the no smoking sign and staff were slow to deal and even when spoken to he carried on ! Lovely location but poor food choices , service and way over priced for quality . Non alcoholic gin was even £.6.75 ! A joke
    

    Is this helpful?

    Report