The Grand Atrium at the Brown Palace

Review summary

1. OT

   OpenTable Diner

   Greater Boston

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We were seated about 40 minutes after our reservation. In addition, while we had teenage daughters with us, we were seated in a section surrounded by families with very small children, so the ambiance was a little lacking.
   

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2. J

   Justin

   Denver

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall it was a decent experience. However, I left a note that it is my wife’s 40th birthday, and a month since we’ve been married, but there was no feeling of being celebrated or even a “happy birthday” from the staff. We got a champagne package for two, but do not feel it was worth it.
   

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3. D

   Deborah

   New York City

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I live in Denver and brought a visiting friend to tea. It was a lovely experience - not inexpensive, but since it's not an everyday outing, that was fine. The room was beautiful, the food was very good, the tea selection was excellent and the service was outstanding. However, it IS Denver and it DOES get cold here in the winter; it was uncomfortable in the atrium and most people kept their coats and scarves on. It's too bad the Brown Palace Hotel hasn't figured out a way to combat the frigid outdoor temperatures better. Since we 'dressed up' for the occasion, it was a shame to have to keep our outerwear on the whole time. Overall, a fun experience.
   

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4. s

   stacie

   VIP

   Denver

   20 reviews

   4.0

   20 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   We’ve come to tea at the Brown for over 15 years and this year the service was the worst it’s ever been. Our server was slightly attentive at the beginning of the meal and then it went downhill from there. It was also BEYOND freezing in the atrium and almost unbearable. The price seems to go up and up every year. $600 for tea for 2 adults and 3 kids…ridiculous.
   

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5. D

   Donna

   Denver

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a wonderful experience at the Brown Palace today, Sunday, January 19. However, the atrium was so cold. They were actually passing out blankets for the customers. I am surprised that there’s not a better option for heating the area on very cold days service and food was excellent.
   

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6. K

   Kerry

   Denver

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Our waitress did not seem very interested in us. The ambience was great seemed that the upper level weight staff was great. The food is so so the piano player was awesome.
   

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7. P

   Priscilla

   Denver

   14 reviews

   3.0

   14 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Afternoon Tea at the Brown Palace has been an annual tradition for years for me and a couple of friends. The last few years, though, the overall experience has gone downhill. It started three years ago with it being difficult to make a reservation in the first place - OpenTable apparently can't take the load and Dining Services at the hotel doesn't have anyone who answers the phone. The last two years, the service went downhill with staff not being as attentive as they used to be. Then last year they really jacked the price up for holiday tea over the standard price but didn't offer anything additional for the increased cost, so they're charging more just because they can. All of these issues occurred again this year. The customer service started out well with the hostess providing us lap blankets since it was a single-digit temps day, which can make it quite cold in the lobby atrium as people come and go through the outer doors, and our server was attentive initially, but then she disappeared and no one was checking on us until I got up and asked another staff to find our server. The scones and Devonshire cream are always delicious, and I was very happy to see that they have black currant tea again. The finger sandwiches are good; this year they changed the ham to a roast beef, which was tasty and a relief since I avoid eating pork. The desserts are a hit or miss, and this year's were more of a miss for me. Given the price hike and reduction in service, I am getting burned out on this tradition and may look for another place for Afternoon Tea.
   

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8. S

   Susan

   Denver

   19 reviews

   5.0

   19 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have enjoyed tea at the Brown palace every January for years.
   

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9. D

   Debra

   Denver

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   There was a horrible cigar smoke smell drifting through the atrium. It was nauseating. We had to change tables once and could still smell it after we moved. If they are going to allow smoking there needs to be an improved ventilation system.
   

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10. L

    Lynda

    Denver

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    It is a wonderful experience for any special occasion. It is expensive, however! But worth it.
    

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