The Grahamston

Review summary

1. L

   Linda

   Dunbartonshire1 review

   1.0

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The sandwiches were hard. Also noticed the salmon sandwiches were not replaced at all for the full hour so I would expect these to be very hard. The sandwiches we both picked were hard on one side. The sliders were the only thing that wasn’t stale apart from the part where it had been cut. The service was non existent. Had to ask for our cocktails after sitting for half an hour. The tartlet were the only thing that was nice the cakes were poor again every cake had a dry end. Definitely not good value and for being a big hotel chain. Very very poor
   

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2. M

   Mrs

   Glasgow1 review

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Afternoon tea was absolutely amazing the selection and display of the food was wonderful , and a special thank you to Karen our server , nothing was a problem and she just was so helpful and a great sense of humour . Will certainly return and also tell my friends to try it too .
   

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3. N

   Neil

   Ayrshire2 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very pleasant time having afternoon tea. Plates were continually being replenished with fresh food. Staff pleasant and noise level good.
   

   The GrahamstonResponded today

   Dear Neil, Thank you for this positive review. We're delighted to hear that you enjoyed the afternoon tea and found the continuous refreshment of plates to your satisfaction. It's wonderful to know that our staff's friendliness contributed to a pleasant atmosphere during your visit. We strive to maintain a level of tranquility conducive to enjoyable dining experiences, so your feedback on the noise level is much appreciated. It would be a pleasure to welcome you back on a future occasion. Kind regards, The Grahamston Team
   

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4. G

   Gail

   New York City2 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Lovely afternoon tea, good delicious and good choices. Very busy though.
   

   The GrahamstonResponded today

   Dear Guest, Thank you for sharing this valuable feedback. It is wonderful to hear that you enjoyed your dining experience with us. Please be assured that we have noted your comments regarding our service and we will use your feedback to make the necessary improvements. We hope you will return for a more memorable visit in the future. Best wishes, The Grahamston Team
   

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5. A

   Ann

   Glasgow4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Afternoon Tea was delicious. The staff helpful and friendly. The food was replenished regularly as was our tea and coffee. This is our third time here and look forward to coming again. We have always had a positive experience.
   

   The GrahamstonResponded today

   Dear Ann, Thank you for your positive feedback. We are delighted you had an enjoyable experience and found our cuisine lived up to your expectations. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold the high standards of quality we set ourselves. We look forward to seeing you again. Best wishes, The Grahamston Team
   

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6. k

   karen

   Ayrshire1 review

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   2nd visit. The food was very nice and plenty of choice of savouries as well as cakes. Lovely waiting staff of which the bar staff could learn from. After 10 mins of being ignored at the bar while waiting to order cocktails and eventually giving up,the Ladies who attended to our table in the Afternoon Tea room were so helpful.Checking we had enough tea and coffee and polite and friendly. Very enjoyable food and relaxed atmosphere and have recommended to friends and family.Very good value and plenty to eat.
   

   The GrahamstonResponded today

   Dear Karen, We're delighted to hear that the selection and quality of our fare met your expectations and that you found the value and atmosphere to be noteworthy. Your kind words about our attentive waiting staff in the Afternoon Tea room are immensely appreciated and we're thrilled that their service contributed positively to your time with us. We take pride in our diverse menu options and are glad they added to your enjoyment. We also appreciate your recommendations to friends and family. Regarding your experience at the bar, we regret that it fell short of the high standards we strive to uphold. We're committed to continuous improvement and your input is invaluable in this process. Best regards The Grahamston Team
   

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7. A

   Anne

   Glasgow1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We enjoyed the relaxed atmosphere away from the busy city Saturday afternoon. We had their afternoon tea and prosecco. Choice of food was excellent. All of the staff were very friendly but still efficient. Will definitely be back
   

   The GrahamstonResponded 4 days ago

   Dear Anne, Thank you for your positive feedback. We're delighted to hear that the tranquil ambiance provided you with a reprieve from the bustling city and that our weekend afternoon tea complemented by sparkling wine met with your approval. The variety on our menu is something we take great pride in, and it's wonderful to know it resonated well with you. Our team strives to deliver both warmth and efficiency, so your commendation is very much appreciated. We look forward to the pleasure of welcoming you back for another enjoyable visit. We look forward to seeing you again. Best wishes, The Grahamston Team
   

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8. A

   Ashley

   Glasgow1 review

   3.0

   Dined on March 8, 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   Lovely hotel but food wasn’t anything special and there was only one savoury tart and 2 sandwich fillings suitable for vegetarians which was disappointing. Been a few times over the years and it’s definitely went downhill and not as much selection overall
   

   The GrahamstonResponded 4 days ago

   Dear Ashley, We're pleased you appreciate the atmosphere of our establishment. We regret to hear that our vegetarian options did not meet your expectations. Our aim is to offer a diverse menu that caters to all dietary preferences, including an assortment of vegetarian dishes. We take pride in our use of locally sourced ingredients and the creative twists our Executive Chef adds to traditional Scottish cuisine. It's concerning to learn that you found the selection lacking, and we will certainly review our menu options to ensure they provide a variety of choices for our vegetarian guests. Continuous improvement is important to us, and we will take your comments as an opportunity to reassess and enhance our offerings. We look forward to welcoming you back. Best regards,
   

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9. W

   Wendy

   Glasgow1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food, excellent service, highly recommend
   

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10. s

    sandra

    Glasgow3 reviews

    5.0

    Dined on February 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great customer service very attentive .. buffet was nice but felt there could have been more different sandwich selection,and more food options x the cake section was delicious 😋. The price for 2 persons was £50 which I thought was a bit expensive when you can get deals for £20 less for 2 persons x
    

    The GrahamstonResponded 4 days ago

    Dear Sandra, Thank you for your review. We're thrilled to hear you enjoyed the delectable dessert offerings. It's a delight to know that our commitment to providing exceptional customer service was reflected during your visit. We appreciate your feedback on the buffet selection, and we take note of your preference for a greater variety of sandwiches and additional food options. Our menu is crafted to celebrate local produce with a modern twist on classic dishes, and we're always looking for ways to enhance the dining experience. We understand your concerns regarding the price point and strive to offer a value that matches the quality and ambiance of our establishment. Your input is invaluable, and we will certainly consider it as we continually improve our service. Best regards,
    

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