The Eagle - Oxmoor

Review summary

1. B

   Bonita

   VIP

   Louisville

   21 reviews

   5.0

   21 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a good meal tonight. We were fortunate to have a reservation as we were seated right away while others had to wait. Our server was pleasant and efficient. The food was delicious. We will return.
   

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2. M

   Morgan

   Louisville

   1 review

   2.0

   1 review

   Dined on December 30, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Waited forever for a table and for our server to take our order.
   

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3. M

   Matthew

   Louisville

   2 reviews

   3.0

   2 reviews

   Dined on December 29, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Had my birthday dinner here (Oxmoor) as I love the Bardstown road location, so figured we would give this location another shot since it’s closer. The couple of times I went before were pretty much a mehhh experience at the oxmoor store, so I was hoping for a different experience since it had been a few months since I had been to the newer location. Definitely take the extra 10 minutes and go to the Bardstown road location. Every time I’ve ever been to the Bardstown road location, (10+ times at least) food has been HOT, service is great and there’s always smiling faces, and the chicken tastes COMPLETELY different than the Oxmoor mall location. All 3 times I’ve dined at the Oxmoor store, it has been rather dry, if not dry then on the soggy side more so than crunchy, and they seem to be smaller pieces of chicken. Bardstown road location has very very juicy chicken, well seasoned, and crunchy. What I will say, the district manager or regional manager that is working at the Oxmoor store, is a very very very nice person. He made sure to comp our meals off on my birthday dinner, as our table just kind of felt like the food and service was completely off that night… late refills, long food times, cold sides, barely seeing the server, no silverware, etc. Ya know, the usual stuff when it’s busy, It wasn’t a big deal. My brother mentioned to the manager it was my birthday and it was just unfortunate timing for a bad dinner, and we weren’t upset at all. The manager as I mentioned comped all the food off, explained this wasn’t a normal situation and he apologized profusely and asked us to come back on their dime next time, and then gave all 4 of us at my table $20 vouchers good for whatever menu item on our next visit. So overall $80 in free food/ drink coupons and comped food, we were more than happy with the hospitality and how it was handled. Big props to them and that specific manager.
   

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4. B

   Bethany

   Louisville

   6 reviews

   5.0

   6 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a delicious dinner! Our server was nice, and they were about to accommodate our request for a booth.
   

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5. J

   John

   Louisville

   3 reviews

   5.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our experience at The Eagle was great. The service was top notch and the food was outstanding, as usual. The staff that we interacted with were very helpful and polite. While the prices for the entrees are a little high (but what isn’t expensive these days) the food is worth the money spent. I recommend the Eagle if you are in the area of the Oxmoor Mall.
   

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6. M

   Mike

   Charleston

   12 reviews

   4.0

   12 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good food, service and value. Basketball game much too loud unless you were there to drink and watch the game.
   

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7. S

   Sydney

   Louisville

   2 reviews

   5.0

   2 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing and it was our first time ! Our waitress explained everything well and so helpful! The atmosphere was so modern and cool! Definitely will be back ! The prices were amazing and their happy hour is definitely worth it!
   

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8. D

   Diane

   Cincinnati

   2 reviews

   4.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was great! Very friendly. Stayed on top of drinks etc . Good recommendations
   

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9. C

   Corinne

   VIP

   Washington DC

   10 reviews

   3.0

   10 reviews

   Dined on November 23, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We had a reservation and still had to wait 15 min for our table. The food was not great. The burnt ends aren’t really burnt ends. The sweet tea was so diluted it was barely flavored water. The waitress was pretty rude. Why no dessert on the menu?
   

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10. R

    Rick

    Western KY

    20 reviews

    5.0

    20 reviews

    Dined on November 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    The food was quite good. Basic pub setting. Server was attentive and informative.
    

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