The Eagle - Oxmoor

Review summary

1. F

   Falah

   Louisville

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst place I have ever eaten greasy saggy chicken and fries the server didn’t even check on us after the food arrived they would not adjust my bill for the nasty food I would not recommend this place to a dog
   

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2. D

   DuWayne

   Detroit

   17 reviews

   5.0

   17 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great food and service, especially considering the value. Our server Will was very engaging and knew what recommendations to make. We’ll be back!
   

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3. A

   Anthony

   Unspecified

   1 review

   1.0

   1 review

   Dined on February 8, 2025

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 2

   Made a reservation for 6 people at 6pm. My good friend and his sister were visiting from Texas and asked me to pick a place to eat for our group. I thought about a number of options but wanted something my friends could not get in Texas. I I have been to the Eagle many times and love the food so I thought this was a great choice. Drinks came about 6:15-6:20. Food delivered about 6:50. Entire party was done eating about 7:20 and at 7:40, the manager asked us to leave because we were taking up a table they needed. That was a first in my life! We had only been finished eating for maybe 20 minutes and he is asking us to get out?! I have never been so offended and embarrassed. So sorry I picked this place to show my friends from Texas how Louisville treats our guests.
   

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4. j

   julie

   Louisville

   1 review

   2.0

   1 review

   Dined on January 26, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food was very good but the service was awful.
   

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5. M

   Michelle

   Louisville

   6 reviews

   5.0

   6 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   In spite of some of the past reviews, we were in Louisville today and decided to give this location a try as it is right across from our son’s apartment. Normally we go to the Bardstown Road location. We had a reservation and were seated right away. The food was served hot and fresh and the food and mixed drinks were all delicious! I highly recommend their hush puppies for appetizer and their Mac and cheese. My salad and chicken were also perfect. We were glad we gave this location a try and will definitely be back!!
   

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6. L

   Lorie

   Louisville

   6 reviews

   4.0

   6 reviews

   Dined on January 25, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Glad we had a reserved table. The crowd was full and constant. Food and drinks were fantastic, but service was extremely slow. My table mates became frustrated and I felt bad since the Eagle was my suggestion. Salads, chicken and grilled cheese are phenomenal. Two people in our group got shrimp and grits and could barely finish it because of the heat.
   

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7. B

   Bonita

   VIP

   Louisville

   24 reviews

   5.0

   24 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a good meal tonight. We were fortunate to have a reservation as we were seated right away while others had to wait. Our server was pleasant and efficient. The food was delicious. We will return.
   

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8. J

   Jennifer

   Indiana

   3 reviews

   3.0

   3 reviews

   Dined on January 3, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   The fried chicken was excellent! Was a little disappointed with some sides but will be back Toney other sides.
   

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9. M

   Morgan

   Louisville

   1 review

   2.0

   1 review

   Dined on December 30, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Waited forever for a table and for our server to take our order.
   

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10. M

    Matthew

    Louisville

    2 reviews

    3.0

    2 reviews

    Dined on December 29, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    Had my birthday dinner here (Oxmoor) as I love the Bardstown road location, so figured we would give this location another shot since it’s closer. The couple of times I went before were pretty much a mehhh experience at the oxmoor store, so I was hoping for a different experience since it had been a few months since I had been to the newer location. Definitely take the extra 10 minutes and go to the Bardstown road location. Every time I’ve ever been to the Bardstown road location, (10+ times at least) food has been HOT, service is great and there’s always smiling faces, and the chicken tastes COMPLETELY different than the Oxmoor mall location. All 3 times I’ve dined at the Oxmoor store, it has been rather dry, if not dry then on the soggy side more so than crunchy, and they seem to be smaller pieces of chicken. Bardstown road location has very very juicy chicken, well seasoned, and crunchy. What I will say, the district manager or regional manager that is working at the Oxmoor store, is a very very very nice person. He made sure to comp our meals off on my birthday dinner, as our table just kind of felt like the food and service was completely off that night… late refills, long food times, cold sides, barely seeing the server, no silverware, etc. Ya know, the usual stuff when it’s busy, It wasn’t a big deal. My brother mentioned to the manager it was my birthday and it was just unfortunate timing for a bad dinner, and we weren’t upset at all. The manager as I mentioned comped all the food off, explained this wasn’t a normal situation and he apologized profusely and asked us to come back on their dime next time, and then gave all 4 of us at my table $20 vouchers good for whatever menu item on our next visit. So overall $80 in free food/ drink coupons and comped food, we were more than happy with the hospitality and how it was handled. Big props to them and that specific manager.
    

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