The Cut & Craft York

Review summary

1. S

   Sophie

   Yorkshire

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   I have an intolerance to onion and chilli (not an allergy), which was shared with the member of staff at the entrance and again to the table server. After looking at the menu, I placed my order along with other members of my party (3 of us). A little while later the server returned with someone else, I’m assuming it was a manager. They told me I couldn’t order the food I chosen (calamari and festive burger) because there is chilli in all fryers in the restaurant and the chef was refusing to cook it for me. When I asked if it was fresh chilli and fresh/raw onion (which is my intolerance), they said no but they would not be able to serve me anything from the fryer. I was given the menu and told to choose something else. When I asked what on the menu I could order I was told to choose and they would check. I chose dauphinoise potatoes and asked for king prawns without chilli. The server returned and said I couldn’t have the prawns as they already had chilli and I couldn’t have the potatoes because they were already mixed with chilli. None of these ingredients were listed in the menu. I asked again if I could be told what I could order and they said it was up to the chef. That the chef was refusing to cook items that may risk my allergy. I insisted it was intolerance and in the end asked to see the chef. A young chef appeared at the table. He said he had to be careful and that the business treated all tolerances and allergies the same. After a long conversation about my intolerances to fresh and raw ingredients, the chef agreed to cook the original items I had ordered. At this point, I had had enough. Not only had I had to complain and explain my intolerance to onions and chilli to 3 members of staff but I had to fight hard to be allowed to order the food I wanted to eat. It was embarrassing and I felt ashamed of my intolerances. Never have I been made to feel such an inconvenience to a restaurant in York as much as i did tonight. I will not be returning.
   

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2. K

   Kevin

   Yorkshire

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our visit to cut and craft in York made a wonderful day even more special the food was amazing and the staff were really friendly and helpful
   

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3. E

   Embla

   Yorkshire

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, wonderful service. Brilliant over all as always
   

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4. S

   Sheridan

   Yorkshire

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The service was excellent. The starters were fabulous. Some of our party didn’t enjoy the accompaniments to main course. It was my son’s 30th birthday and he received a card and complimentary dessert which was well received. The dress code was explained on the website which we followed but other diners did not which was disappointing ( too casual for the ambience and price mark ie. Hoodies, tracksuit bottoms).
   

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5. H

   Hannah

   Manchester

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Considering the good reviews, I wasn’t blown away by the food or the service. Food was ok, not worth the money though, it’s Hawksmoor prices and nowhere near the same quality, the bone marrow gravy tasted like normal packet gravy. The dauphinoise portions were bitty and overcooked, definitely not freshly cooked, it’s like they’d been heated in the microwave, the cheese over the op was definitely melted in the microwave. It was all very overpriced. The front of house staff were very lovely but table service all looked quite moody and didn’t did the service to be very good at all. Didn’t experience anything that would make me want to go back.
   

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   The Cut & Craft YorkResponded 1 day ago

   Thank you Hannah for taking time to leave us a review. All of our dishes are freshly prepared to order & we sincerely apologise that we have failed to meet your expectations on this occasion. We will share your feedback with our Head Chef as we truly value all guests & continue to strive for excellence in all aspects of your dining experience. We are pleased to learn you found our front of house team to be lovely, we will share this feedback with them. We hope to welcome you back again in the future to turn this experience around. The Cut & Craft
   

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6. OT

   OpenTable Diner

   Yorkshire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All ordered the flat iron steaks and shared sides, amazing steak and servers were so friendly and accommodating for us five. Thank you!
   

   The Cut & Craft YorkResponded 1 day ago

   Thank you for taking time to leave us a review. We are pleased to learn you enjoyed both your food and the service by our team on your most recent visit, we will be sure to share this with them! We hope to welcome you back again in the future for another 5* experience! The Cut & Craft
   

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7. M

   Mal

   Newcastle

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Family trip to York and party of 8 night out. Ambience very nice….. modern with a great vibe. Menu looks limited but is in fact more than adequate to accommodate all tastes and the food cooked to perfection. Drinks menu good and nice festive cocktails. Service was excellent despite the restaurant being full. Overall a very nice night out. We will definitely come back.
   

   The Cut & Craft YorkResponded 1 day ago

   Thank you so much Mala for taking time to share your most recent experience with us. We are thrilled to learn you enjoyed all aspects of your visit & we look forward to welcoming you back again soon for another 5* experience! The Cut & Craft
   

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8. P

   Paul

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent value, drinks maybe a bit on the expensive side, otherwise all good 👍
   

   The Cut & Craft YorkResponded 1 day ago

   Thank you Paul for your review. We are pleased to learn you enjoyed your most recent experience with us & we hope to welcome you back again in the near future for another 5* experience! The Cut & Craft
   

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9. D

   David

   Yorkshire

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food a bit pricy but I had the most amazing steak I have ever had. Service was fantastic and I would definitely recommend
   

   The Cut & Craft YorkResponded 1 day ago

   Thank you David for taking time to leave us a review. We are thrilled to learn you thoroughly enjoyed your steak & the service given by our team, we will be sure to share this with them! We really appreciate your recommendation & look forward to welcoming you back again int he near future! The Cut & Craft
   

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10. C

    Caroline

    Yorkshire

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely food with great staff - we will definitely return!
    

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