The Chop House - W. Knoxville

Review summary

1. B

   Ben

   VIP

   Western NC

   20 reviews

   3.0

   20 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Very busy night at this restaurant. Food quality really suffered. Service was slow but understandable given the crowd. Will only consider for lunch from now on.
   

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2. C

   Catherine

   Chicago

   16 reviews

   5.0

   16 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and wait staff and manager - it was around the holidays and they were over booked so we had to wait for our reservation quit a bit however the manager made it right - came to us and provided an appetizer on the house so that is service! What was a little off was the timing and the assistants to the servers - did not bring out all the soups and salads at the same time - we had to correct them a few times and the the last salad we had to remind therefore entree came out shortly after I received salad - I do understand that may have been do the the holiday crowd and not bad, the assistants just need a tad more experience and coaching - coordinate and being all salads and soups to the table at once well before entrees. Overall great experience - main server and manager attentive and awesome and so was the food
   

   The Chop House - W. KnoxvilleResponded 1 day ago

   Thank you for the positive feedback, Catherine. We're pleased to hear about your excellent dining experience during the holidays. We appreciate your patience and the manager's effort to enhance your visit. Your insights on service timing are valuable for coaching our team.
   

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3. G

   Gary

   E. Tennessee

   16 reviews

   4.0

   16 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was wonderful, except for they ran out of prime rib. Very disappointed.
   

   The Chop House - W. KnoxvilleResponded 1 day ago

   Thank you for sharing your experience, Gary. While we're glad you enjoyed your time with us, we regret the unavailability of the prime rib. We aim to consistently provide a superior dining experience and hope to welcome you back soon.
   

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4. M

   Michael

   VIP

   Louisville

   19 reviews

   5.0

   19 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Christmas dinner! Place was packed glad we made a reservation. Good food and great service!
   

   The Chop House - W. KnoxvilleResponded 3 days ago

   We're delighted to hear you enjoyed a wonderful Christmas dinner with us, Michael. It's fantastic you could join us for a packed evening and savor our food and service.
   

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5. M

   Michael

   Tallahassee

   21 reviews

   5.0

   21 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A popular spot in West Knoxville because of the food and the atmosphere; the chef's specials are always interesting and delicious. Regular menu items are outstanding and perfectly prepared to order. Despite it being very crowded on my most recent visit, the server was very attentive and gave excellent suggestions for appetizers and main courses. The food was delivered in a timely and well sequenced manner, allowing time for conversation at the table and thorough enjoyment of the company and the food.
   

   The Chop House - W. KnoxvilleResponded 2 days ago

   Thanks for sharing your delightful experience, Michael! We're glad you enjoyed the chef's specials and that our team provided attentive service. Your compliments on the food and atmosphere mean a lot to us. We look forward to having you again soon!
   

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6. A

   Anthony

   VIP

   E. Tennessee

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was exceptional and the food was awesome as always!
   

   The Chop House - W. KnoxvilleResponded 1 day ago

   We're thrilled you enjoyed your experience with our team and loved the food, Anthony! Thank you for sharing your kind feedback.
   

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7. L

   Lisa

   E. Tennessee

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chop house is very festive e for the Christmas holidays. The food was excellent and our service was great!
   

   The Chop House - W. KnoxvilleResponded 4 days ago

   Lisa, it's fantastic to hear you enjoyed the festive atmosphere and that both our food and service impressed you. Wishing you delightful holiday celebrations!
   

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8. R

   Rebecca

   VIP

   E. Tennessee

   33 reviews

   5.0

   33 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love the Chop House! Our food was delicious. They have such a great lunch menu. On this visit, we were set in Charles G. section and had the BEST service!! The next time we dine there we will make sure and ask for him!!
   

   The Chop House - W. KnoxvilleResponded 3 days ago

   Thank you, Rebecca! We're thrilled to hear you enjoyed our lunch menu and had excellent service in Charles' section. We can't wait to have you back.
   

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9. M

   Mary

   E. Tennessee

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   The food was good. The server was very friendly but he got our order wrong on several people and it took a very long time to get the food out. Overall it was a nice experience but I probably won’t go again because the price was a little high for the service we received.
   

   The Chop House - W. KnoxvilleResponded 4 days ago

   We're glad you enjoyed the food and found your server friendly, Mary. To address your concerns about order accuracy and wait time, please contact us through our website and reference your review on OpenTable. Your feedback is important to us.
   

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10. P

    Pam

    E. Tennessee

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Charlie was an excellent waiter and the food was perfect!
    

    The Chop House - W. KnoxvilleResponded 6 days ago

    We're happy to hear Charlie's service and the food made your dining experience perfect! Thank you for sharing such wonderful feedback.
    

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