The Chop House - Sevierville

Review summary

1. R

   Rick

   New Orleans

   19 reviews

   4.0

   19 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   All aspects of our dining experience was great except for 1) forgot to send us our ceaser salad (removed from bill), 2) had to remind waitress to bring our bread, 3) overcooked steak, had to wait for another steak properly cooked. We were although offered a dessert to take home with us. I would definitely return though as the overall experience was certainly nice.
   

   The Chop House - SeviervilleResponded today

   Thank you for sharing your experience, Rick. We're pleased to know you'd love to return and enjoyed your overall dining experience. We're committed to providing excellent service and appreciate your understanding regarding your steak and other aspects of your visit.
   

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2. S

   Sam

   Western NC

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The only suggestion I would offer has to do with the level of the sinks in the Men’s Room. They are just right if this was a Cracker Barrel or Chuck E. Cheese Restaurants where the patrons were mostly children. However The Chop House caters primarily to Adults, so the sinks should be able to accommodate ADULTS!! Please raise them up at least 8-12” Thank you for your consideration!
   

   The Chop House - SeviervilleResponded 2 days ago

   Thank you for your thoughtful feedback about the sinks in the Men's Room, Sam. We're grateful for your suggestions.
   

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3. M

   Matt

   VIP

   Louisville

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   more than 20 minutes after our reservation time, waited another 15-20 to be greeted by our server. When taking our order the server did not write anything down so multiple things were incorrect. My steak was cold and had obviously been sitting in the kitchen for awhile before it was brought to me. We go to the Chop House about once a month but they really missed the mark last night.
   

   The Chop House - SeviervilleResponded 1 day ago

   We appreciate your feedback and apologize for the wait times and order inaccuracies during your recent visit, Matt. We value your patronage and aim to make every visit excellent. Please contact us via our website and reference your review on OpenTable. Thank you.
   

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4. J

   Jennifer

   E. Tennessee

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you all for making our husbands birthday wonderful
   

   The Chop House - SeviervilleResponded 2 days ago

   We're so happy to hear we could help make your husband's birthday wonderful, Jennifer. Thank you for celebrating with us!
   

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5. H

   Hanan

   Tampa

   10 reviews

   5.0

   10 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First time to this restaurant, the food and service were very good! Nice place for dinner!
   

   The Chop House - SeviervilleResponded 6 days ago

   It's fantastic to know that you enjoyed both the food and service during your first visit, Hanan. We're happy to hear you found it a nice place for dinner. We hope to welcome you back soon!
   

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6. S

   Schuyler

   Greater Boston

   2 reviews

   1.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   This review is not indicative of the Chop House franchise, in general. It is specific to this Chop House in Sevierville TN on a busy Sunday evening. We had been there for ~ two hours when the steak I had ordered finally arrived; The manager did COMP our bill and added a $100 gift card but we will not return to that Chop House.
   

   The Chop House - SeviervilleResponded on February 18, 2025

   We appreciate your feedback and deeply regret the delay with your steak during your visit, Schuyler. Please contact us through our website and reference this review so we can address your concerns further.
   

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7. g

   geoff

   VIP

   Columbus

   21 reviews

   5.0

   21 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. They apologized for slow service, but we appreciated it as we like to take our time between courses. The only weird thing was it was a cold day and for some reason they open the side door to let the air in. 
   

   The Chop House - SeviervilleResponded on February 18, 2025

   Geoff, we're grateful for your understanding regarding the service pace and delighted you appreciated your meal with us. Your note about the door is helpful. We aim for a comfortable experience and appreciate your feedback.
   

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8. K

   Katelyn

   VIP

   Alabama

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Server and food was good for the most part. Our appetizer took so long to come out they didn’t charge us for it. Everyone’s meal was good, except my daughter’s mac and cheese that came out cold.
   

   The Chop House - SeviervilleResponded 7 days ago

   Katelyn, we appreciate your feedback and are glad you enjoyed the food and service. However, serving all dishes at the right temperature is important to us. Please contact us through our website and reference your review on OpenTable so we can address your concerns. Thank you.
   

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9. e

   elizabeth

   VIP

   Indiana

   5 reviews

   2.0

   5 reviews

   Dined on February 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   We had high hopes for the Chop House, but tonight was not the the night. We arrived and were seated quickly (4*). Our waiter Christopher was great (5*) but was clearly assigned too many tables. We ordered and our drinks came. 20 minutes later 1 of 2 appetizers arrived. 20 more minutes and we were told they were out of deviled eggs (this was at 5 pm). We placed our orders. 3 steaks and 2 pastas. After 45 minutes our food mostly came. One steak looked liked it had been burnt (less ordered medium rare. One steak came out dry and cooked medium well (ordered medium rare). Sides were missing. We finally had to stop another server to ask for a manager. He wanted to cook the steaks again. We declined as everyone else had their food half done. They took our entrees off but would have expected a discount given we had been sitting for an hour and the food was not right, and took forever. They were setting up a table for 15 people and all I could think was those poor souls. If they would had said they were struggling I would have thanked them and found another restaurant. Instead we watched table after table get the same experience. Definitely would not be a place I would return especially for the high price tag and average food.
   

   The Chop House - SeviervilleResponded on February 18, 2025

   Thank you for sharing your experience, Elizabeth. We regret that your visit did not meet expectations. Please provide your contact info on our website and reference your review on OpenTable. We aim to address concerns and improve your experience.
   

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10. D

    David

    Washington DC

    20 reviews

    5.0

    20 reviews

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We made a reservation and we were promptly seated. It was very busy so it took about 5 minutes for the server to arrive, but after he did the service was outstanding. We placed our order and the food came out in perfect timing. Our salads were delicious and then our steaks arrived as we were finishing them. Our server kept checking on us throughout the meal to see if we needed anything. We both had ribeyes and they were delicious. It was a fantastic evening!
    

    The Chop House - SeviervilleResponded on February 16, 2025

    Thanks for sharing your wonderful experience with us, David! We're pleased to hear that you enjoyed the ribeyes and that the timing of your meal was just right. Our team is excited you had a fantastic evening, and we look forward to welcoming you back soon.
    

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