The Chop House - Sevierville

Review summary

1. N

   Nicole

   New York City

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Chop House is one of our family favorites and a must do when in the area. Food was wonderful, reservation was made and we were seated within 5 minutes of our time slot. Hostesses were very friendly, server was kind. We were given a dirty appetizer plate but it was swapped out when I brought it to our servers attention. Also, the women's bathroom was in need of attention. The only real issue I had was they would not accept a visa gift card for payment. Our server took the visa and came back to the table to tell us they did not accept it, which is strange because literally everywhere that accepts visa also accepts the gift card. We will be back. Food and fireplace seating area are always great.
   

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   The Chop House - SeviervilleResponded 1 day ago

   Chop House is thrilled to be one of your family's favorites, Nicole! We're glad you enjoyed the food and welcoming atmosphere, and that our team could quickly address your concerns. We invite you to reach out on our website to reference your review and share more.
   

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2. L

   Lexie

   VIP

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on December 16, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Stake was horribly over cooked and service wasn’t great.
   

   The Chop House - SeviervilleResponded 6 days ago

   We regret that your steak and the service didn't meet our goals for a superior dining experience, Lexie. Please reach out through our website and reference your review on OpenTable so we can address your concerns and make things right. Thank you.
   

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3. B

   Brent

   E. Tennessee

   5 reviews

   5.0

   5 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and great food. Will definitely make it back there
   

   The Chop House - SeviervilleResponded on December 15, 2024

   We appreciate your feedback, Brent! Excellent to know you enjoyed both our food and service. We look forward to your next visit!
   

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4. J

   Jennifer

   E. Tennessee

   11 reviews

   5.0

   11 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, beautiful Christmas Decor, food excellent and hot!!
   

   The Chop House - SeviervilleResponded on December 9, 2024

   Our team is thrilled that you enjoyed the service, holiday decor, and delicious food, Jennifer! We hope to welcome you back soon.
   

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5. R

   Robert

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   The service was ok at first. Then we hardly seen our waitress. The food was over cooked and had to ask for one of our guest meal  to be brought out to us four times.
   

   The Chop House - SeviervilleResponded on December 10, 2024

   We aim to provide attentive service, and it's concerning to hear about your experience, Robert. Please reach out to us through our website with your review and platform details so we can address your concerns properly. Thank you.
   

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6. J

   Janet

   E. Tennessee

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner at The Chop House Sevierville was outstanding! The prime rib was rare and juicy, just as we like. Service was outstanding also. The meal was a good value also. I highly recommend The Chop House Sevierville! Best restaurant ever!
   

   The Chop House - SeviervilleResponded on December 10, 2024

   Thank you for sharing such a glowing review, Janet! We're thrilled the prime rib and service exceeded your expectations. We can't wait to welcome you back for another superior dining experience.
   

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7. K

   Ken

   Alabama

   3 reviews

   5.0

   3 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We've eaten at Chop House many times and it's always a very good experience. Good food, good service and clean environment and good value. Can't ask for much better.
   

   The Chop House - SeviervilleResponded on December 8, 2024

   We're delighted to have you as a frequent guest! Your kind words about our food, service, and the inviting atmosphere mean a lot to us. We look forward to your next visit!
   

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8. N

   Norma

   E. Tennessee

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a great wait staff! Manager took care of us so well!
   

   The Chop House - SeviervilleResponded on December 12, 2024

   We're grateful for your kind words, Norma. It's wonderful to hear our team members, including the manager, provided you with such an excellent dining experience. We look forward to serving you again!
   

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9. L

   Leslie

   Western NC

   1 review

   2.0

   1 review

   Dined on November 30, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   We have ate here many times and this was the first time my steak has been overcooked. Our waitress was very slow and only checked on us once. For the price I expected better. Very disappointed this time
   

   The Chop House - SeviervilleResponded on December 2, 2024

   Providing an excellent dining experience is important to us, and we're sorry to hear about your steak and service, Leslie. Please contact us via our website to discuss your review and how we can address these concerns. Thank you.
   

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10. S

    Shelby

    Coastal Georgia

    1 review

    3.0

    1 review

    Dined on November 29, 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 3

    The food was good and it was a busy day so we tried to be respectful. But the service was awful, our server was nowhere to be found most of the time
    

    The Chop House - SeviervilleResponded on December 2, 2024

    Providing excellent service is our priority. We appreciate your feedback on the food and understand your concerns about the service, which was not up to our standards. Please reach out through our website, referencing your review and the platform, so we can address these concerns.
    

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