The Chateau - Waltham

Review summary

1. e

   evelyn

   Greater Boston6 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We were a large...and sometimes noisy...group of family diners that met for dinner on a Friday evening at the Chateau in Waltham. Despite it being a very busy time of the week and our unexpectedly adding an additional diner to our reservation at the last minute we were still graciously greeted and accommodated by their staff. Our server Kelly was phenomenal and clearly knew how to handle a large table of diners. She was polite, professional and personable. Every request was accurately met and her pleasant and efficient approach was very much appreciated. Our meals were delivered to us in a timely manner, too, and she made sure we were taken care of the entire time we dined there. She was extremely organized as well when it came time to settle the tab and a truckload of credit cards and cash were given to her to make that happen. It was no problem for her whatsoever. The Chateau in Waltham has been serving diners for decades and never once in all the years I have dined there have I ever had a bad experience. Good food at a fair and honest price and great service, too. ~ E. Pizzi
   

   The Chateau - WalthamResponded on March 6, 2025

   Thank you for the fantastic review, Evelyn! We're so happy to hear that your family gathering at The Chateau Waltham was such a great experience. It’s wonderful to know that Kelly provided phenomenal service, handling your large group with professionalism and care. We’re also glad our team could accommodate your last-minute addition with ease. Your kind words about our food, value, and long-standing commitment to great service truly mean a lot. We appreciate your loyalty over the years and look forward to welcoming you back for many more memorable meals! 🍽️😊
   

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2. N

   Natalie

   Greater Boston4 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   One of the six entrees that were ordered was late in being served. Otherwise, everything was fine.
   

   The Chateau - WalthamResponded on February 25, 2025

   Thank you, Natalie! We’re glad to hear that everything went well overall, though we apologize for the delay with one of the entrées. We appreciate your patience and your kind words, and we look forward to welcoming you back to The Chateau Waltham again soon!
   

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3. N

   Neil VIP

   Dallas1 review

   1.0

   Dined on February 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a reservation for my daughter’s birthday. She likes this place, I came all the way from Texas to see her. Got seated and then was ignored for 20 minutes. The two servers that were working the section looked us, ignored us, cleaned tables instead of even saying hello. After 20 minutes I got up to ask the hostess if their restaurant wants our business and right away she was dismissive. Like she knew that we were being ignored. Even the bus person pointed at us and asked why we haven’t been acknowledged yet. The two servers seemed to be arguing over who’s table this was, and both seemed to have terrible attitudes. I was willing to stay and be seated in another spot, but my daughter was embarrassed and just wanted to go. The host asked if I would Wait to talk to the manager. I said, why. Not like they were offering me anything to earn my business back. Place was outdated and noisy with lots of loud kids. Don’t say I didn’t warn you.
   

   The Chateau - WalthamResponded on February 25, 2025

   Hi Neil, we sincerely apologize for the experience you had while trying to celebrate your daughter’s birthday at The Chateau Waltham. That’s not the level of service we strive for, and we understand how frustrating and disappointing it must have been—especially given the occasion and the distance you traveled. Your feedback is very concerning, and we will be addressing it with our team to ensure better communication and attentiveness. We truly appreciate you bringing this to our attention and regret that we missed the opportunity to make things right. We hope you will return in the future so we can show you the experience you should have received.
   

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4. OT

   OpenTable Diner

   Greater Boston1 review

   5.0

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a lovely time. Service was great and food was very good
   

   The Chateau - WalthamResponded on February 25, 2025

   Thank you! We’re so glad you had a lovely time at The Chateau Waltham. Great service and delicious food are what we strive for, and we appreciate your kind words. Looking forward to your next visit!
   

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5. P

   Peter

   Greater Boston3 reviews

   5.0

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chateau figured it out 90 years ago. Good food, plenty of it (served on a platter) Good service and friendly people. Best place in Waltham.
   

   The Chateau - WalthamResponded on February 3, 2025

   Thank you, Peter! We love hearing that our 90 years of tradition still shine through. Great food, generous portions, and warm hospitality have always been our focus, and we’re thrilled you think we’re the best in Waltham. We look forward to serving you again soon!
   

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6. R

   Ron

   Greater Boston1 review

   5.0

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent the young lady who waited on us was wonderful. Second time there the food was outstanding. We are from upstate N.Y. and will always hav3 dinner there when in Boston.
   

   The Chateau - WalthamResponded on January 3, 2025

   Thank you, Ron, for your glowing review! We're thrilled to hear you had an excellent dining experience at The Chateau Waltham. It's wonderful to know our service and food left such a positive impression during your visit. We’re honored to be your go-to spot whenever you’re in Boston and can’t wait to welcome you back again soon! Safe travels from all of us at The Chateau.
   

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7. K

   Krista

   Greater Boston6 reviews

   1.0

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We visited the Waltham location for my mothers birthday tonight. We had a 6:15 reservation that I had made weeks in advance. When we arrived our table wasn’t ready and we had to wait which was fine but when they sat us they sat us in a small function room with a huge other party with crying babies. It was so loud we asked to be moved, which they did. But they moved us next to another table that was even louder with about 7 kids screaming and running all around. The waiter didn’t introduce himself was not friendly in the slightest and also took quite literally 15 min to bring our drinks over. He did not ask for refills and would walk away before all of us were done asking if we could get them. Most of us went with empty drinks for more than half of the meal. Never asked how it was. We piled up our plates and moved them to the end of the table after what seemed like forever being done eating. I had brought my own cake and the hostess took it at the beginning and I had to ask the waiter to bring the cake and plates and forks. He didn’t come for about 15 more minutes and in that time span my father had went to the restroom. The waiter lights the cake when he blantely sees my father not at the table and we had to do it without him. I was not happy about that as it’s been a tough year for us and we wanted everyone present for my mother to sing happy birthday. We couldn’t wait because he has already lit the candles and it was melting all over the cake. The food was bland the salad has NO dressing on it that my other ordered and the toasted ravioli was soggy. This is by far the worst experience I’ve ever had at the chateau and we’ve been going for years. I would like a manager to contact me via email or phone please.
   

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8. J

   Joe

   Greater Boston8 reviews

   5.0

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is always a great place to go, where you enjoy good food, friendly and great servers!
   

   The Chateau - WalthamResponded on December 3, 2024

   Joe, thank you for your glowing review of The Chateau Woburn! We’re thrilled to hear you consistently enjoy our good food and the friendly service from our team. Your kind words mean so much to us, and we look forward to welcoming you back soon!
   

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9. c

   carole

   Greater Boston12 reviews

   5.0

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great night with friends
   

   The Chateau - WalthamResponded on December 3, 2024

   Thank you, Carole, for sharing your experience at The Chateau Woburn! We’re delighted to hear you had a great night with friends. There’s nothing better than good company and great food! We look forward to hosting more memorable evenings for you.
   

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10. P

    Paula

    Orlando4 reviews

    4.0

    Dined on October 12, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3

    Had dinner at the Chateau and it was very good. Food was delicious, we had seafood and some pasta dishes. Service is a bit slow but the servers are super nice so just relax and enjoy and don’t be rushed.
    

    The Chateau - WalthamResponded on October 18, 2024

    Thank you, Paula! We're thrilled you enjoyed your dinner at The Chateau Waltham and found both the seafood and pasta dishes delicious. We appreciate your kind words about our servers and your patience with the pace of service. We look forward to welcoming you back for another relaxed and enjoyable meal soon!
    

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