The Chateau - Andover

Review summary

1. E

   Erik

   Greater Boston

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Although we went on valentines the place was not very busy. We had to wait a while for our server to come take our drink order. I got the fish platter and it was both salty and crunchy and undersized compared to how other restaurants do it but around the same price.
   

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2. B

   Brian

   Greater Boston

   22 reviews

   4.0

   22 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I booked a last minute late Valentine's day dinner with my spouse. We were seated soon after arriving for reserved time and greeted by our waitress. We ordered from the VD special venue and enjoyed a meal served without delay from an excellent antipasto to canolies for dessert. Our waitress was great and the food good so I will be sure to return.
   

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3. A

   Annette

   Greater Boston

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Disappointed that we made reservations but was sticking at a high top next to the bar and not in the dining room.
   

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4. K

   Kathleen

   Greater Boston

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Not impressed. Food was barely warm and server was very inattentive.
   

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5. K

   Kelly

   Greater Boston

   23 reviews

   5.0

   23 reviews

   Dined on January 28, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The service was amazing from a very warm, and sincere welcome to the great waiter who possessed just the right amount of humor to have a laugh and yet paced our meal as we got caught up chatting with friends we had not seen for quite sometime. The specials were plentiful in addition to a very large menu and the prices were reasonable for the generous portions. It's a great place for small and large groups as there's something for everyone. Clean, bright, and conveniently located.
   

   The Chateau - AndoverResponded on February 1, 2025

   Thank you for the wonderful review, Kelly! We’re thrilled to hear that you felt so welcomed and that your server made your visit both fun and well-paced. It’s great to know you enjoyed the generous portions, wide selection, and inviting atmosphere. We appreciate your kind words and look forward to welcoming you and your friends back again soon to The Chateau
   

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6. D

   Diane

   VIP

   Greater Boston

   59 reviews

   5.0

   59 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dinner always love going to my favorite restaurant and enjoying playing Keno with the best Keno woman that work it
   

   The Chateau - AndoverResponded on January 13, 2025

   Thank you for the glowing review, Diane! We’re delighted to be your favorite restaurant and to hear that you enjoy both the food and the fun of playing Keno with our amazing team. It’s always a pleasure having you, and we can’t wait to see you again soon!
   

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7. B

   Barbara

   Greater Boston

   1 review

   2.0

   1 review

   Dined on December 31, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   I’ve grew up on Chateau. I lived around the corner in Waltham and it makes me sad to say this. THe Andover location has been steadily declining for several years. Pizza was always good, not anymore. Food is not good, staff is kind of rude. Not worth spending money on. I may try Waltham, hope they’re still good.
   

   The Chateau - AndoverResponded on January 3, 2025

   We’re truly saddened to hear about your disappointment with our Andover location, especially given your history with us in Waltham. We value your feedback and will share it with our team. We hope we can regain your trust if you decide to visit us again.
   

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8. L

   Leigh

   Greater Boston

   1 review

   4.0

   1 review

   Dined on December 31, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great food, nice atmosphere, waiter a bit slow but pleasant
   

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9. A

   Andrew

   Greater Boston

   1 review

   5.0

   1 review

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Place is always great. We go many times a year.
   

   The Chateau - AndoverResponded on January 3, 2025

   Thank you for being a loyal guest! We’re thrilled to hear you enjoy visiting us throughout the year. We look forward to seeing you again soon.
   

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10. C

    Carolyn

    Treasure Coast

    1 review

    3.0

    1 review

    Dined on December 28, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    The Chateau is known for the bread. I have been a customer for over 40 years. This bread was subpar in taste dry, and sliced too thin. The veal tasted like out of a frozen package. Not what I expected nor what I has for years and years.
    

    The Chateau - AndoverResponded on January 3, 2025

    We’re deeply sorry to hear your experience didn’t meet expectations, especially given your long history with The Chateau. We take pride in our bread and veal dishes, so we appreciate your feedback and will investigate further. Thank you for sharing your concerns.
    

    1 person found this helpful