The Charlotte

Review summary

1. J

   John VIP

   Dallas10 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   We visited for lunch on a chilly and sunny day. The greeter asked if we wanted to sit on the patio, and we replied NO. We sat in the lovey dining room adjacent to the nice patio, but instead of a door to the patio, the entire dining room wall was open to the outdoors, the cold breeze blowing in. We asked for a warmer table and we were moved to a booth, but still in the cold breeze. I got up and walked around and discovered that we could sit at the bar, so we moved there, out of the breeze, but still chilly. We enjoyed our food (in our coats). The staff were friendly, the atmosphere fun and except for the cold, it was a good experience and we will go back. When we got in our car at the valet, I noticed that the temperature on my dashboard was 60 degrees. Some people were enjoying the patio when we were there, but why not just have a door to the patio rather than the entire wall so a diner has a choice?
   

   The CharlotteResponded today

   Hi John, we are pleased to hear that you enjoyed the food and found our staff friendly, as well as the atmosphere enjoyable. However, we sincerely apologize for the discomfort caused by the cold breeze in the dining room. We understand how important it is for our guest to feel comfortable while enjoying their meals, and we regret that this aspect did not meet your expectations during your visit. Please rest assured that we are committed to making improvements based on guest feedback like yours. We look forward to welcoming you back soon and hope your next experience will be even more enjoyable. Best Regards, The Charlotte Management Team
   

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2. M

   Martin

   Dallas1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Service was great yesterday. Food and use a little work. Burger needs a little seasoning
   

   The CharlotteResponded today

   Hi Martin, We are delighted to hear that you found our service to be great during your visit yesterday. We appreciate your constructive feedback regarding the food, particularly the seasoning of the burger. Please rest assured that we take all comments seriously and will address this matter with our culinary team to ensure improvements are made. We hope to have the opportunity to serve you again soon, providing an even better dining experience. Best Regards, The Charlotte Management Team
   

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3. OT

   OpenTable Diner

   Dallas1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The ambiance is wonderful. The mocktail was great. Service was good. One of the hiccups was a scheduled reservation at 4, and didn’t get seated until about 4:30, no apologies, no water offer, when your plates are averaging $30/plates it’s the little things… or be forthcoming that we may need to wait a bit. They’re probably understaffed because the whole dining room was empty. Pasta was okay (rigatoni). Menu was a bit all over the place but that’s American bistro. Nothing about the experience made me want to return, but it wasn’t bad, just ok.
   

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4. D

   Darilyn VIP

   Dallas7 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always amazing service! Super nice ambiance and decor. This spot has definitely become a staple in my Dallas restaurant rotation!
   

   The CharlotteResponded today

   Hi Darilyn, We are thrilled to hear that you enjoyed our service, ambiance, and decor. It is always our goal to create a welcoming environment for our guests, and we are delighted that you consider us a staple in your Dallas restaurant rotation. Your kind words motivate our team to continue delivering exceptional experiences. We look forward to welcoming you back soon! Best Regards, The Charlotte Management Team
   

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5. C

   Ciera

   Dallas2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Omg!!! My waiter and waitress was awesome. The food was beyond great! The scenery was awesome! Having lunch with Ted the bear
   

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6. OT

   OpenTable Diner

   Columbus1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was very good. Food came out fast, hot & good. Good vibe and music was perfect. Definitely will go back.
   

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7. IJ

   IyannaJ

   Dallas3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Love the service ! Brazil was amazing ! The ambience is great. Quick seating everything came out quick!
   

   The CharlotteResponded today

   Hi Iyanna J, We are thrilled to hear that you loved the service and found Brazil to be amazing. It is our utmost priority to create a welcoming ambience and ensure prompt seating, so we are delighted that these aspects met your expectations. We appreciate you taking the time to share your thoughts. We look forward to serving you again in the future. Best Regards, The Charlotte Management Team
   

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8. N

   Noah

   Tulsa3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, nice service, clean and fun atmosphere. I recommend the spicy vodka pasta with chicken
   

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9. s

   sunnya305

   Dallas13 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I can't remember my waitress' name but she was amazing. Top tier customer service. I ordered the brazino with a side of whipped potatoes. The flavor on both were on point. I would definitely reorder that meal again.
   

   The CharlotteResponded 4 days ago

   Hi Sunnya, We’re thrilled to hear that you enjoyed your night out at The Charlotte. It's wonderful to know that our Branzino and whipped potatoes hit the spot! We're glad you found our vibe to be good, and that you had great customer service. We look forward to serving you again soon. Best Regards, The Charlotte Management Team
   

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10. D

    Dominique

    Nashville2 reviews

    5.0

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service and food as always! I love to bring people here from out of town!
    

    The CharlotteResponded 4 days ago

    We're thrilled to hear that you had an amazing experience at The Charlotte. We strive to provide a 10/10 experience and your kind words affirm that we're on the right track. We're looking forward to your return and any other guest that you bring! Best Regards, The Charlotte Management Team
    

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