The Burrator Inn

Review summary

1. OT

   OpenTable Diner

   Devon

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The customer service last night was so poor it luckily made our visit quite funny and I know we were not the only group in the pub that felt the same way. Firstly, this poor family were scrutinised without any discretion for having a dog in part of the pub they weren’t allowed to have a dog in, despite a sign outside stating very clearly ‘dog friendly’. This poor family looked mortified and rightfully very disgruntled by the fact they had been called out in front of the whole restaurant on a very rude, indiscreet manner. Our waitress seemed disgruntled by the fact we wanted to order and had absolutely no manners - we felt so unwelcome and awkward that we didn’t want to talk to one another in fear of being told off. When we were served our food, the waitress practically barked our orders at us. The food was mid at best and took an hour to get to us (we were only a small group). Multiple times, the waitress went to take our food away before we had even finished it, we felt so rushed that as soon as we had finished we got up and left just so we could get out of there. We were not the only ones who felt this way, as we could over hear another group making similar comments and we were also exchanging confused looks as to what was going on with the service. We felt like we were on TV show waiting for cameras to come out and tell us we had been pranked. We understand the pressures that staff are under particularly at this time of year, but this was a really unpleasant visit and luckily the service was so awful it was actually entertaining and funny. Usually we would leave a tip, especially at Christmas time, but there was no way we would have with the service we received. I’m not sure what went wrong last night, but it has certainly put myself and my friends off going back anytime soon.
   

   Is this helpful?

   Report
2. H

   Hammond

   Devon

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food hot & fresh , just not overly a lot of it , it came to the table pretty quickly . Lovely service friendly and attentive. Clean interior plenty of parking .
   

   Is this helpful?

   Report
3. A

   Annette

   Norfolk/Suffolk

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely place to meet up for a family lunch. Easy to park and decorated beautifully for Christmas. A lovely lunch menu with plenty of choice. Good service and a friendly welcome. I would definitely return.
   

   Is this helpful?

   Report
4. C

   Chloe

   Devon

   4 reviews

   5.0

   4 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Beautiful food, lacked the personal touch with the service that we usually receive, can’t fault it though.
   

   Is this helpful?

   Report
5. K

   Kelly

   Devon

   1 review

   5.0

   1 review

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful food, amazing staff. Such a lovely evening
   

   • 

   Is this helpful?

   Report
6. R

   Rowan

   Devon

   1 review

   4.0

   1 review

   Dined on November 18, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our food was all lovely and the staff were attentive
   

   Is this helpful?

   Report
7. P

   Paul

   Essex

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely pub/restaurant.Great food, and very polite professional staff. Will definitely be returning.
   

   Is this helpful?

   Report
8. R

   Rhys

   Devon

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was exceptional , cannot fault.
   

   Is this helpful?

   Report
9. D

   Debbie

   Devon

   1 review

   4.0

   1 review

   Dined on November 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was nice, food was hot and tasty. They were putting up Christmas decorations, which was nice.
   

   Is this helpful?

   Report
10. m

    michele

    Devon

    3 reviews

    4.0

    3 reviews

    Dined on November 3, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3

    On a small wobbly table for 2 people, food was nice but had better and cheaper, service was quite slow at it quietest time, nice but wont be back anytime soon.
    

    Is this helpful?

    Report