The Black Penny - Covent Garden

Review summary

1. Y

   Yvonne

   London

   24 reviews

   4.0

   24 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Brilliant food, very buzzy and busy. Had to wait a little for our brunch to arrive.
   

   The Black Penny - Covent GardenResponded 2 days ago

   Dear Yvonne, Thank you for taking the time to share your valuable feedback with us. We're happy to hear that you have enjoyed our food and ambience. Kind regards, TBP.
   

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2. E

   Ella

   London

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   Staff weren’t very happy. No space for a pushchair even though I stated I’d be bringing one when booking my table.
   

   The Black Penny - Covent GardenResponded 2 days ago

   Dear Ella, Apologies for this mishap on this occasion. We were informed the buggy was too big and struggled to fit through the doorways. We always try our best to accommodate all our customers. Again, apologies for the inconvenience caused. Kind regards, TBP
   

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3. J

   Jaimie and Sam

   Washington DC

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is super fresh and we love the service. Any time we are in town we make sure to stop in!
   

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4. E

   Elizabeth

   London

   14 reviews

   1.0

   14 reviews

   Dined on November 24, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   Made a reservation about 5 days ago and was put in the basement. Average coffee, very average food. Large portion but pretty tasteless. Service was fine but as soo as we were finished we were asked to vacate the table though seated next to vacant tables. Covent Garden has loads of nicer alternatives. Wouldn’t recommend this.
   

   The Black Penny - Covent GardenResponded on November 26, 2024

   Dear Elizabeth, Thank you for taking the time to share your feedback with us. Sorry to hear that you did not have an enjoyable experience with, we can assure you this is not our usual standard, therefore we will be sure to investigate why your meal may have been tasteless. Sorry to hear that you felt that you were put in the basement, this is actually our private dining room, open to general when not in use. They did have a private party booking in that room after your reservation. However, we do apologise for falling short on your expectation of us. The feedback is very much welcome as we are always looking for ways to improve. Kind regards, TBP.
   

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5. J

   Jeff

   London

   1 review

   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Late due to train delays, staff arranged later booking, great food as always
   

   The Black Penny - Covent GardenResponded on November 26, 2024

   Hi Jeff, Thank you for the feedback. Happy to hear that you enjoyed our food as always :) Take care, TBP
   

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6. A

   Andy

   Berkshire

   6 reviews

   5.0

   6 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food & service for brunch, will definitely be back.
   

   The Black Penny - Covent GardenResponded on November 21, 2024

   Thank you Andy :) Take care, TBP
   

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7. A

   Alison

   Hertfordshire

   2 reviews

   4.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   Food was lovely, as were hot drinks and Prosecco. We had a buyagift voucher that covered these. We had booked a table online but were berated by a member of staff for not mentioning when booking. I had previously emailed The Black Penny to book a table with voucher was told to just turn up and show voucher. So was confused when there was an issue. There was some building work going on behind the wall next to us so was noisy.
   

   • 

   The Black Penny - Covent GardenResponded on November 18, 2024

   Dear Alison, Thank you for taking the time to share your feedback with us. Firstly, apologies for the work going on next door, we're sure this won't be going on for much longer. Apologies for the miscommunication regarding the booking, we'll take this opportunity to remind employees on how to better speak to customers. Happy to hear you have enjoyed our food and beverages as to be expected. Take care, TBP.
   

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8. M

   Mélanie

   London

   1 review

   4.0

   1 review

   Dined on November 12, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   This is still for me the best English breakfast in town, food is so good ! But the reception is very bad. When we went inside they were no welcome or cheers.. the waitress after was so nice though, and we felt more comfortable then. But same when we left, all the waiter had no smile on the face and never said goodbye or good day.. what a shame for such a nice place..
   

   The Black Penny - Covent GardenResponded on November 13, 2024

   Dear Melanie, Thank you for taking the time to share your experience with us. We’re delighted that the food made such a positive impression on you. At the same time we're sorry to hear that the initial reception and farewell didn’t reflect the warmth we aim to offer every guest. Your feedback is incredibly valuable, and we'll be sharing it with our team. We hope to welcome you back soon for another delicious breakfast and an even better overall experience. Take care, TBP
   

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9. C

   Carol

   Kent

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Lovely brunch before heading off to the theatre for a matinee performance. Great food and service and good value. As you might expect on a Saturday morning it was busy and so a little lively but we did book ahead and would recommend others do the same. We’ll definitely be back.
   

   The Black Penny - Covent GardenResponded on November 12, 2024

   Dear Carol, Thank you for taking the time to share your experience with us. We're happy to hear you enjoyed what The Black Penny has to offer :) Hope the show was great too. Take care, TBP
   

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10. A

    Alessia

    London

    1 review

    5.0

    1 review

    Dined on November 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Il miglior posto per una vera colazione inglese! Molto apprezzato e dipendenti molto molto gentili! Consigliato!!
    

    The Black Penny - Covent GardenResponded on November 5, 2024

    Thank you Alessia :)
    

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