The Aubrey @ Mandarin Hotel

Review summary

1. g

   george VIP

   Munich1 review

   3.0

   Dined on December 20, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Our sushi was very stale and generally the food did not have too much taste. Very good wine selection. Overall beautiful restaurant, but the pricing is over the top.
   

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2. R

   Rachel

   Los Angeles5 reviews

   2.0

   Dined on December 19, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   The food is nothing special to be honest it’s massively over priced and so are the drinks! Ambience is great but I would not go back. Too expensive
   

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3. t

   tracey

   London115 reviews

   5.0

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and good service ! Best sushi we had in a long time
   

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4. V

   Vinitha

   London1 review

   1.0

   Dined on September 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Worst place to go to for celebratory dinner. I had booked at the Aubrey for my husband's birthday as my husband loves Japanese. We clearly mentioned that during booking and they were well aware of it as they wished him as soon as we entered. We had also called earlier that day around 6pm to move the booking from 7:30 to 8pm. They said they were happy to do so. All this while not mentioning their kitchen had run out of raw fish for sushi the previous day and since then they have been telling customers no raw fish available apparently. One of the waiter mentioned it to us while serving. The least they could have done is mentioned it to us when we called/earlier if they were too busy to call. They waited until we showed up so we would not have any other option. Worst customer service. We do not eat pork or beef. So very limited options on menu. We had to eat a couple of starters and leave hungry on a birthday. Will never visit the Aubrey ever again or recommend it to anyone if they want to have a good time without wondering what might go wrong. Please skip this place if you want to have a good time and food. Worst customer service!!!! Very disappointed.
   

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5. JK

   JamesK

   New York City11 reviews

   4.0

   Dined on June 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food was tremendous. Service was extremely awkward and clueless for such a fine hotel. Decor very mediocre
   

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6. JS

   JeffS VIP

   London4 reviews

   5.0

   Dined on June 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect. Impeccable service. Thank you.
   

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7. OT

   OpenTable Diner

   Bedfordshire1 review

   5.0

   Dined on May 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food amazing waiter nice touch with the music
   

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8. OT

   OpenTable Diner VIP

   Oxford26 reviews

   2.0

   Dined on April 27, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service slow. Had to constantly remind staff we had the pairing wines with meal. Actually got so feed up with staff left early, didn’t finish meal. Very disappointed
   

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9. OT

   OpenTable Diner VIP

   London1 review

   5.0

   Dined on April 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything I expected, the pre-arrival email from Romain was very heart warming.
   

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10. OT

    OpenTable Diner VIP

    Dallas1 review

    4.0

    Dined on February 17, 2024

    1. Overall 4
    2. Food 4
    3. Service 1
    4. Ambience 5

    Bad service and the order wasn’t the way we asked
    

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