The American Reserve Bar & Grille

Review summary

1. A

   Adu

   Kansas City

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was very helpful and attentive all night. Please send her our thanks. She was very patient and mindful throughout our stay. Our problem had to do with finding a parking spot before coming in. We ended up paying for parking at a nearby parking garage. We found out later that we could have parked for free in a space provided by the restaurant . Is there a way to send out a reminder of parking instructions when reservations are done? Other than that, everything else was great!
   

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2. L

   Laura

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice Christmas dinner with good food and friendly service.
   

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3. B

   Bradley

   St. Louis

   7 reviews

   3.0

   7 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Not a good experience. Valet service was horrible. Front desk person was almost hostile and the food was bland. Would not recommend.
   

   The American Reserve Bar & GrilleResponded 3 days ago

   Hi Bradley, We're truly sorry to hear about your experience at The American Reserve Bar & Grille. It's disappointing to know that our service and food didn't meet your expectations. We strive to provide our guests with a memorable dining experience, and it seems we fell short this time. We appreciate your feedback and will definitely use it to improve. We hope you'll give us another chance in the future!
   

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4. K

   Karl

   Kansas City

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Beautiful experience …………………………………………………………..:::::::.
   

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5. C

   Cade

   Kansas City

   1 review

   1.0

   1 review

   Dined on December 21, 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 4

   Great vibe. The music is nice, the food is good, drinks and service were very unfortunate. We dined on a Friday night and waited an hour for drinks and when they arrived they were clearly rushed. Staff seemed very overwhelmed from the start because they were. Just not quite the service and hospitality you’d expect at a finer hotel restaurant. Go for brunch over dinner.
   

   The American Reserve Bar & GrilleResponded 3 days ago

   Thanks for the review, Cade! We're glad to hear that you enjoyed the vibe at The American Reserve Bar & Grille. We're sorry to hear about the long wait for drinks and the perceived rushed service you experienced. We appreciate your feedback and will use it to improve. We strive to provide a memorable experience for all our guests and we're sorry to have fallen short on your expectations this time. We hope to have the opportunity to welcome you back in the future.
   

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6. G

   Grant

   Kansas City

   4 reviews

   4.0

   4 reviews

   Dined on December 4, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Practically located in the Ambassador Hotel lobby, the ambiance is surprisingly quiet and relaxed. Seats were comfortable and the servers were friendly. There is no hurry here - so that’s either going to be awesome for your party as your conversation at the table will not be interrupted or it will frustrate you to no end if you are on a strict timetable. You are not going to be hurried off so they can get another group at your table. I found this very satisfying. Dinner and drinks are served at a relaxed pace. The bread service was outstanding with the cinnamon butter (although a bit pricey - more on this later.) We had the shrimp pasta and braised rib. The pasta was a little on the al dente side - which suited me great. Shrimp was flavorful, had a little kick to it. Braised rib was outstanding, the Demi sauce was amazing. No complaints about the food - it was very, very, good. There are a couple of minor irritations. The temperature was cool and we had a breezy draft hit us through out the dinner. The fact that it was 38 degrees outside didn’t help. This isn’t a deal breaker by any stretch. Price point - this is tricky. For two of us with no drinks and the bread appetizer the bill was $100. (Tax and tip included). We had shrimp pasta and braised short rib - not steak and salmon. And $10 for small loaf of bread seemed… a bit much. The food was great…but was it almost $40/plate good? I realize prices are going up and I’m not just paying for the food but the ambiance as well but it seemed a bit high given some of the other options in KC. Having said that - the food was top shelf and we had a very good time.
   

   The American Reserve Bar & GrilleResponded on December 11, 2024

   Thanks for the review, Grant! We're thrilled you enjoyed your time at The American Reserve Bar & Grille. It's great to hear that our ambiance and service met your expectations. We're glad you found the shrimp pasta and braised short rib delicious. We're sorry to hear about the cooler temperature. Your feedback on the bread and the price point is appreciated and will be considered for future improvements. We look forward to welcoming you back!
   

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7. S

   Susan

   Kansas City

   2 reviews

   3.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 4

   We booked the restaurant specifically for brunch (came up in the Open Table search) before a downtown event and had reviewed their online menu in advance. When we arrived we were given a breakfast menu, at 11:30 a.m., and told they weren't serving brunch and the waitress didn't recall that they ever had a separate menu. I was extremely disappointed as we could have chosen to go to several other places. Thankfully the food we did have was prepared well and the restaurant is beautiful. We were offered a discount so all is fine. However, they need to update their website and remove the brunch menu.
   

   The American Reserve Bar & GrilleResponded on December 11, 2024

   Thank you for taking the time to share your experience with us. We sincerely apologize for any confusion caused by our online menu regarding our brunch offerings. We understand how disappointing it can be when expectations are not met, especially when you have made plans around them. We appreciate your feedback about updating our website; we will certainly look into this matter to ensure that our information is accurate and up to date moving forward. It is important to us that our guests have clear and reliable information when making dining decisions. Thank you once again for your valuable feedback, and we look forward to welcoming you back soon.
   

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8. M

   Marisol

   Kansas City

   5 reviews

   5.0

   5 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time watching Ron Gutierrez! The crowd loved him! Definitely coming back!
   

   The American Reserve Bar & GrilleResponded on December 11, 2024

   Thank you for taking the time to share your delightful experience with us! Your enthusiasm is truly appreciated, and we are excited about your plans to return. We look forward to welcoming you back for more memorable moments in the future!
   

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9. Z

   Z Taylor

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Food was mediocre and over priced. Was sat right next to the expo station
   

   The American Reserve Bar & GrilleResponded on December 21, 2024

   Hi Taylor, Thank you for taking the time to share your feedback with us. We're sorry to hear that you found our food to be mediocre and overpriced. We strive to provide our guests with high-quality dishes at a reasonable price, and it's clear we missed the mark during your visit. We appreciate your honesty and will certainly take your comments into consideration as we continuously work to improve our offerings. We hope you'll give us another chance to impress you in the future. Best regards,
   

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10. T

    Tina

    Nashville

    3 reviews

    4.0

    3 reviews

    Dined on November 28, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    We enjoyed your Thanksgiving lunch which was very nice. It is nice to have a place open to enjoy Thanksgiving without cooking yourself.
    

    The American Reserve Bar & GrilleResponded on December 11, 2024

    Thanks for the review, Tina! We're thrilled to hear that you enjoyed your Thanksgiving lunch at The American Reserve Bar & Grille. It's wonderful to know that we could make your holiday a little more enjoyable without you having to cook. We appreciate your feedback and look forward to serving you again soon.
    

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