The Ainsworth PHX

Review summary

1. K

   Kona

   Phoenix

   8 reviews

   1.0

   8 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   It started louder than an actual dance club. Was seated and took 10 min before a server came to our table. From there it went downhill fast. Another 15min to get water and food followed shortly (both were ordered at the same time). Fries came out cold - asked for a fresh replacement- was given ones colder than the returned ones. Also anytime The footprint center has an event the Ainsworth does automatic gratuity. For the service that was less than subpar you are forced a gratuity regardless. Asked for a manager and left without ever speaking with one. 10/10 would not recommend
   

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2. T

   Tiffany

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Made reservations, arrived on time. Took 15 minutes to be greeted by a server. Then took 35 minutes for our salads to arrive. Drinks never came. Had to ask someone to then send a server, so we could pay our bill. We were never checked on, never asked how our food was, or if we needed anything. Worst service ever. Food was descent, but we will never come here again. Do NOT recommend
   

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3. S

   Sharon

   Phoenix

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Website states they open at 2pm. We had reservations but when we arrived the entrance was roped off. They said they were preparing for a day party. No mention of this when the reservation was made. So we went out of our way to get there for nothing. Hostess was not very pleasant.
   

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4. S

   Shierley

   VIP

   Hawaii

   3 reviews

   1.0

   3 reviews

   Dined on January 11, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Starting from the moment I walked up to the restaurant…. It’s not inviting (curb appeal is off!). Then was not greeted because I was the first customer and the restroom…. No toilet paper and dirty and when approaching a manager about the situation in the bathroom he replied THERE IS ONLY SO MUCH THAT I CAN DO. Well we AINT COMING BACK. AINT WORTHED!!!!
   

   1 person found this helpful

5. M

   Michelle

   Phoenix

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We booked a reservation and when we arrived they were super annoyed I told them we had a reservation. They said just pick a table. We ordered cocktails and the old fashioned was not an old fashioned. It was almost clear with crushed ice and a straw. No bitters and not even an orange slice. Told the waiter that it was clearly not an old fashioned and he’s like I can ask the bar. Told him to look at the menu as they had a picture. Old fashioned is made clearly with a large ice cube, is more orange in color and with an orange slice. He never came back, never offered a replacement, and when the bill came it was still an $18 drink. He covered the bill item by item and when we got to the old fashioned I was like not an old fashioned. We didn’t even drink the drink and he wouldn’t remove it. Food was sub par. They try to present this as upscale establishment but it’s barely a low scale sports bar.
   

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   3 people found this helpful

6. L

   Laura

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   The tables and chairs were so squished together no one could get through. It wasn’t just our table. All around us I kept hearing. Excuse me. Excuse me. At one point a server asked my friend to scoot in so she could get through. And we asked to solo our bill evenly 3 ways. But our server put mine and a friends together on my tab
   

   2 people found this helpful

7. j

   jonna

   Phoenix

   1 review

   2.0

   1 review

   Dined on December 6, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Incredibly long wait to be seated despite reservation as well as to be served. Short staffed Full order not prepared.
   

   1 person found this helpful

8. j

   jason

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined on December 2, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Went to this restaurant for the 1st time Sunday Dec 1st before a show across the street. Arrived to a smoke filled restaurant that was painfully short staffed. Shame on the owner and management for putting your employees and customers into this terrible situation of a restaurant. I am not going to waste my detailing the horrors of this place. Just do yourself a favor and GO Somewhere Else. To the owner, you should be embarrassed. You should not open the doors if it going to operate like this. What a complete sh** show.
   

   1 person found this helpful

9. K

   KaTara

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   My first time here and it was ok. Nothing good or bad about it. Normal food that you can get anywhere. The was food came as I requested. The waitress was great. The bathrooms remind me of being in a club. Toilet paper all over the floor and on the sink they had two big rolls of paper towels just sitting there.
   

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10. D

    Dana

    VIP

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on November 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our food was fantastic, portions are large. Our service was amazing. Even though it was super busy it wasn’t loud and we didn’t wait on anything. Highly recommend
    

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