Terralina Crafted Italian

Review summary

1. T

   Thomas

   Key West

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   It was disappointing, especially since we let them know we were celebrating our 35th wedding anniversary on the app when making the reservations. We also had asked for an outdoor table with a view and was seated indoors by the bar farthest from the windows (several outdoor tables were available). Told the server it was our first time dining with them. After food was served, we never saw him again until he asked if we needed a box or wanted dessert. I enquired if bread came with the meal because we did not receive any. He apologized, he forgot. The food was cold, but the portions were plentiful. Sadly, we will not be returning. There are so many other choices in Disney Springs. Really put a damper on our anniversary celebration.
   

   Terralina Crafted ItalianResponded 2 days ago

   Thomas, I’m truly sorry to hear about your experience. It’s disappointing to know we fell short on such a special occasion. We appreciate your feedback and will address these issues to improve our service and ensure this doesn’t happen again. Thank you for sharing your thoughts with us.
   

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2. M

   Michael

   VIP

   Chicago

   285 reviews

   4.0

   285 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Front desk staff and server were excellent. Knowledgeable and accomplished. Of the four entrees, the salmon and risotto were excellent, the medium rare steak was closer to medium well and the eggplant was just ok.
   

   Terralina Crafted ItalianResponded 4 days ago

   Thanks for the feedback, Michael! We're thrilled to hear you enjoyed our front desk and server. We appreciate your input on the steak and eggplant; we’ll definitely address this with our kitchen team to ensure a better experience next time. Hope to see you again soon!
   

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3. G

   Gail

   Charleston

   5 reviews

   5.0

   5 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal and service. Our service,John, was great. Would recommend this restaurant to anyone looking for a lovely meal with great service.
   

   Terralina Crafted ItalianResponded on December 10, 2024

   Thank you, Gail! We’re thrilled to hear you enjoyed your meal and received excellent service from John. Your recommendation means a lot to us, and we can’t wait to welcome you back for another lovely dining experience!
   

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4. C

   Carolyn

   Des Moines

   3 reviews

   5.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our food was good, service exceptional. I especially appreciated they were accommodating in adding people to our already big reservation. This is a great spot in Disney Springs if you want Italian.
   

   Terralina Crafted ItalianResponded on December 8, 2024

   Carolyn, we’re thrilled to hear you enjoyed your experience! Our team loves going the extra mile for guests, and it's wonderful to know you appreciated the service. Thanks for highlighting us as a go-to Italian spot in Disney Springs! We can’t wait to welcome you back.
   

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5. l

   lisa

   Naples

   6 reviews

   5.0

   6 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a delicious dinner and the waiter was excellent!
   

   Terralina Crafted ItalianResponded on December 10, 2024

   Thanks for the great feedback, Lisa! We're thrilled to hear you enjoyed your dinner and that our waiter made your experience even better. We can’t wait to welcome you back for another delicious meal!
   

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6. K

   Kristen

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Def make reservations. Don’t go more than 10 minutes before your reservation time to be efficient because they wont add you to arrived until then. Great food at reasonable prices.
   

   Terralina Crafted ItalianResponded on December 7, 2024

   Thanks for the great feedback, Kristen! We appreciate your tips on reservations and are thrilled you enjoyed the food and prices. Your insights help us improve the experience for everyone. Looking forward to serving you again!
   

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7. M

   Michelle

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on December 3, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Server was terrible. Food took forever, was served cold. We asked for dressing and it took 20 min. She kept telling us it was on the way. Drink refills never happened. There was a larger table next to us getting all the attention. Extremely disappointed in the experience.
   

   Terralina Crafted ItalianResponded today

   Michelle, we’re sorry to hear about your experience. It’s disappointing to know we fell short in service and food quality. Your feedback is invaluable, and we’ll address these issues with our team to ensure better experiences in the future. Thank you for bringing this to our attention.
   

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8. E

   Eileen

   VIP

   Orlando

   5 reviews

   1.0

   5 reviews

   Dined on November 30, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Meals were not hot. Either the kitchen or the server got the order wrong and entree needed to be replaced. The server ignored our comment that the food was not hot and did not extend an offer to rectify the issue. We would not recommend and will not be returning again.
   

   Terralina Crafted ItalianResponded on December 2, 2024

   Eileen, we're truly sorry to hear about your experience. This isn’t the standard we strive for, and we appreciate your feedback. We’re addressing this with our team to ensure improvements are made. Thank you for sharing your thoughts, and we hope to do better in the future.
   

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9. A

   Angela

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Josh our server was fantastic. Reservation was on time and ready for us when we arrived. Food was delicious.
   

   Terralina Crafted ItalianResponded on November 30, 2024

   Angela, we're thrilled to hear you enjoyed your experience! It's great to know that Josh provided fantastic service and that everything was to your liking. We can’t wait to welcome you back for another delicious meal!
   

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10. D

    David

    Orlando

    4 reviews

    5.0

    4 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was our second Thanksgiving dinner here and it doesn’t disappoint! See ya next year!
    

    Terralina Crafted ItalianResponded on November 30, 2024

    Thanks, David! We're thrilled to hear you enjoyed your second Thanksgiving dinner with us. Your continued support means the world, and we can't wait to welcome you back next year for more delicious memories!
    

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