Terralina Crafted Italian

Review summary

1. M

   Michele

   Dallas

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was terrible and I think it was because we were a party of 6 so our server was guaranteed a tip of 18%. It took us 10 minutes to be greeted by anyone. Our kids weren’t automatically given kids menus, we had to ask for them. When we got them we said we just need to look this over and then he didn’t come back for an additional 15 minutes. We saw him bring bread to the table next to us as soon as they sat down and didn’t bring it to us until we asked for it. Not once did he ask how our food was and my eggplant parmigiana came out with a French fry in it. Which also took an extra long time to get to us. Overall we did not have a good experience and won’t be back.
   

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2. c

   colleen

   Richmond

   14 reviews

   3.0

   14 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Used to be great, but the food has gone hill. We had six in our party. My husband had the seafood fettuccine. The fettuccine was hard, and the seafood was far & few in between. In the past, it has been his go to, but today it was horrible. Two adults in our party each ordered the Margarita Pizza, this is one of my favorites there, however today, the crusts was soggy and there was no balsamic drizzle on either pizza. Neither adult finished theirs. Last, was my old time favorite chicken parm. It definitely lost its flavor since the last time I ordered it. Such a disappointing meal all around. Our server was great, but that’s about it. They. even changed the bread, it is horrible now. We had bites that were hard and no more warm fresh bread. Same your money and go elsewhere.
   

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3. M

   Monica

   VIP

   Houston

   34 reviews

   5.0

   34 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food. Great cocktails. Super busy for New Years but staff was kind and wonderful! Definitely will go again and again!
   

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4. A

   Anita

   Edinburgh

   9 reviews

   4.0

   9 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Excellent waiter service and restaurant tables well spaced out. Food slightly over salted for our liking. Fish special was very nice.
   

   Terralina Crafted ItalianResponded 1 day ago

   Thank you for your feedback, Anita! We're glad you enjoyed the service and the fish special. We appreciate your input on the seasoning and will share it with our kitchen team to ensure an even better experience next time. Hope to see you again soon!
   

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5. M

   Marisa

   VIP

   Miami

   7 reviews

   2.0

   7 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food was so so salads were good pizza not so good ok the service was ok Not a place I would go back to nor recommend
   

   Terralina Crafted ItalianResponded 4 days ago

   Marisa, we appreciate your feedback and are sorry to hear the experience didn't meet your expectations. We're committed to improving our menu and service, and your insights are invaluable in helping us do that. Thank you for sharing your thoughts with us.
   

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6. C

   Claudia

   Portugal

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and service! Visit again in the future :)
   

   Terralina Crafted ItalianResponded 3 days ago

   Thank you, Claudia! We're thrilled to hear you enjoyed the food and service. Your support means a lot to us, and we can’t wait to welcome you back for another great experience!
   

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7. J

   Jacquelene

   Detroit

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Overall it was a good experience. The food was very good and the portions were generous. Our server was great. However before we sat down, the woman who showed us to our table was extremely rude. When she took us over to our table I asked (very politely) if we can please have a high chair. She didn’t respond or look at me so I figured she didn’t hear me. I asked a second time and her response was “I heard you” and she just walked away. I was not being rude even in the slightest way. Then my sister, who was meeting us there walked in and told this same woman that her party was already here. Not asking my sister the party’s name she assumed it was me (I wear a hijab and so does my sister) and told her “they are in the back” and again just walked away. I never claim racism because I just don’t like to make assumptions. However in this case I can only make that claim because I can’t understand why we would be treated with such disrespect when my whole demeanor was very polite and not rude at all. It’s unfortunate that our first impression was a bad one. However, our server for the night was great and so was the food. It’s unfortunate we had to start off upset.
   

   Terralina Crafted ItalianResponded 6 days ago

   Jacquelene, thank you for your feedback. We're glad to hear you enjoyed the food and service from your server. We sincerely apologize for the experience you had with our host and appreciate you bringing it to our attention, we utilize feedback such as yours for coaching and development to provide a better experience for everyone. We can assure you that we are following up with the team members working at the host stand last night as well.
   

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8. G

   Gina

   Orlando

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The dinner was very good. The ghocchi melted in my mouth. The only two things I couldnt believe was that a salad wasent included with pasta. You had to order that seperate and also very stingy on bread. The waiter brought out 2 small pieces of bread. So the meal was good but for the price it should include salad and a basket of bread. I dont know if I would go back for those two reasonsl
   

   Terralina Crafted ItalianResponded 3 days ago

   Thank you for your feedback, Gina! We're thrilled to hear you enjoyed the gnocchi. We appreciate your thoughts on the salad and bread portions—your input helps us improve. We hope to welcome you back soon for an even better experience!
   

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9. W

   William

   VIP

   Chicago

   42 reviews

   3.0

   42 reviews

   Dined on December 25, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food was overly salted and not presented very well.
   

   Terralina Crafted ItalianResponded 7 days ago

   William, we appreciate your feedback. We're sorry to hear that the food didn't meet your expectations regarding seasoning and presentation. Your comments help us improve, and we’ll ensure our team takes note of this for future improvements. Thank you for sharing your thoughts!
   

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10. A

    Alonso

    Atlantic City

    10 reviews

    5.0

    10 reviews

    Dined on December 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was good food,service,price if we’re in Orlando again definitely will eat in this restaurant
    

    Terralina Crafted ItalianResponded 7 days ago

    Thanks for the fantastic review, Alonso! We’re thrilled to hear you enjoyed the food, service, and pricing. We can’t wait to welcome you back next time you’re in Orlando. Safe travels!
    

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