Terra Gaucha Brazilian Steakhouse Jacksonville

Review summary

1. J

   Joann

   Jacksonville

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   We selected this place as it was recommended along with it being a birthday and NYE, what a letdown. Even with having a reservation we were sat at a table in the corner where the service was non-existent and it didn’t matter that our cards were flipped to yes, no one came to the table. We mentioned our disappointment to server who did apologize but did nothing to change the experience. Manager seemed more interested in catering to select tables and making sure they were taken care of. Overpriced for atmosphere and service.
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Hello Joann, we sincerely apologize for the experience you had at Terra Gaucha on such a special occasion. It's disheartening to hear that the service did not meet your expectations, especially when we strive to create a memorable experience for every guest. As seen in other reviews, we are consistently praised for the quality of our service and the dining experience we provide, so we understand how this situation was an exception. We appreciate you sharing your feedback, as it helps us improve. We would love to have the opportunity to make things right and ensure a better experience for you in the future. Please feel free to reach out to us directly if you'd like to share more details. Your satisfaction is our priority.
   

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2. m

   maria

   Jacksonville

   7 reviews

   1.0

   7 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We are very disappointed with the service and the quality of service, we been waiting for the server to bring more seafood more then 20 minutes , my husband ask for more polenta stick never came back We ask to the server, he was very defensive and arrogant, after more the 12 year starting our celebrations of New Year’s Eve I’m not coming back, was very rude and completely unprofessional and disrespectful We pay more for the seafood menu and we only received two item , the salad buffet you will get the same item shrimp and salmon , for less money I understand was a New Year dinner but they have the experience to accommodate all their customers specially when you have reservations and note the we are Pescatarian in ours reservation . Very disappointed experience in a restaurant the we are been going from 2011 This 2024 is the last time with a bad experience
   

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3. M

   Michel

   Jacksonville

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Third time in three years to TH to celebrate a birthday. Though things significantly more expensive in the evening the food was wonderful and the best meat we have ever had. So tasty. Serving staff were great tonight also and this is maybe not a hidden gem but certainly better than the other two Brazil restaurants in the area We will be back without hesitation!
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Hello Michel, thank you for your continued support and for choosing Terra Gaucha to celebrate such special occasions! We're so glad to hear that the food and service exceeded your expectations once again. It's always a pleasure to know we're your top choice for a memorable dining experience. We look forward to welcoming you back for many more celebrations!
   

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4. D

   Denise

   Jacksonville

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went here for a date night, beautiful atmosphere!!
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Hello Denise, thank you for sharing your experience with us! We're so glad to hear that you enjoyed the beautiful atmosphere on your date night. We hope to welcome you back for another memorable evening soon!
   

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5. C

   Charles

   Jacksonville

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was wonderful. Our every need was anticipated and met. Food did not disappoint!!. We have been here several times and will continue to return for that special Place of excellence called Terra Gauche!!
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Thank you for your kind words, Charles! We're thrilled to hear that our service and food continue to meet your expectations. It's always a pleasure to welcome you back, and we look forward to providing you with another excellent experience at Terra Gaucha. See you soon!
   

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6. G

   Gabby

   Jacksonville

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Terra Gaucha is our favorite Brazilian steakhouse in Jacksonville. It’s more personable, less crowded, highest quality, and most attentive service. I recommend them over any of the other restaurants in Jacksonville.
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Gabby, thank you so much for your wonderful review! We're honored to be your favorite Brazilian steakhouse in Jacksonville. It's great to know that our quality, personalized service, and atmosphere set us apart. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional dining experience!
   

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7. R

   Rodney

   Jacksonville

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Terra Gaucha always has the best meats, salad, and other food. In addition to that, the service and experience is wonderful.
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded today

   Thank you for your kind words, Rodney! We're thrilled to hear that you consistently enjoy the meats, salad, and the overall dining experience with us. Our team takes great pride in delivering excellent service, and we’re so glad it made your visit memorable. We look forward to welcoming you back soon!
   

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8. J

   Joseph

   Jacksonville

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   as always wonderful , everyone from the reception desk, servers, drinks, managers and the whole staff , only one word , exceptional!!!.. only real Brazilian steakhouse in Jacksonville... well done to all ,, as always I will be back , my dinner guest was truly amazed at how delicious everything was and the service we received ... once again thank you for a great time .. see you soon
   

   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded 3 days ago

   Joseph, thank you so much for your kind words! We're thrilled to hear that your experience was exceptional, from the reception to the service and delicious food. It’s always a pleasure to provide a memorable dining experience, and we're so happy to know your guest was impressed as well. We look forward to welcoming you back for many more wonderful moments at Terra Gaucha.
   

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9. K

   Kym

   Jacksonville

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner with family. The food and service was great.
   

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   Terra Gaucha Brazilian Steakhouse JacksonvilleResponded 3 days ago

   Kym, thank you for your kind words! We’re so glad you and your family enjoyed your dinner with us. It’s always a pleasure to provide great food and service, and we look forward to welcoming you back soon for another wonderful experience!
   

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10. R

    Raunak

    Jacksonville

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Amazing service and great quality steaks. Made our anniversary very special . Did the full churasco experience and it really hits the spot.
    

    Terra Gaucha Brazilian Steakhouse JacksonvilleResponded 3 days ago

    Thank you so much for your kind words! We're thrilled to hear that our service and steaks made your anniversary special. It's wonderful that you enjoyed the full churrasco experience! We can't wait to welcome you back for more memorable moments.
    

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