Terra - Eataly Silicon Valley

Review summary

1. A

   Angelica

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Super nice environment and beautiful restaurant. The staff is friendly and attentive. The food was also great quality and I really appreciated that they were able to switch the type of pasta I wanted. The bread they make is really good as well but you can also purchase it on your way out at the market.
   

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2. K

   Kiwoba

   VIP

   San Francisco

   66 reviews

   5.0

   66 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friend and I had a marvelous lunch! They nailed the pork chop, so delicious. Dara gave us excellent customer service. She was very attentive but not bothersome. My Friend LOVED the Gelato experience. Highly recommend!
   

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3. K

   Kiwoba

   VIP

   San Francisco

   66 reviews

   5.0

   66 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amanda gave us excellent customer service! Beautiful decor, the cuisine was delicious and it was a total vibe.
   

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4. b

   brian

   VIP

   San Francisco

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   Table seating was undesirable. Service was marginal, with my wife’s meal ( one of four meals) now showing up for an extra 15-20 minutes. After it was brought to the servers attention. Maybe they were over booked, but we would not recommend dining at this establishment.
   

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5. L

   Larry

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our first time there and we enjoyed the skewers, the pastas and a very nice tiramisu.
   

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6. A

   Andrew

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   No need to visit Italy when you can experience it right here at Eataly. All my guests enjoyed their meals but reading the menu in Italian was a challenge. Google Translate worked well to convert the words to English. You pay a lot but you get very high quality food.
   

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7. L

   Louise

   VIP

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Terrific restaurant. Quality ingredients, thoughtfully prepared, deliciously tasteful menu choices, and the service was superior. Highly recommend.
   

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8. T

   Ty

   Atlanta Metro

   6 reviews

   1.0

   6 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Don’t waste your time or money. There are much much better Italian restaurants that have better food, attentive service and are half the price. Our food was boring and small, and the wait staff were very slow and unfriendly. Truly recommend just skipping this!
   

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9. R

   Rajat

   New York City

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Painfully slow service and small quantities of food. Beautiful restaurant and food is fair.
   

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10. K

    Keiley

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 5

    Came here on Christmas for an 11am reservation. All started out well until after we ordered our food. We had our 2 year old son with us. We asked the server to order all apps and entrees all at once because our son was going to be eating the entrees primarily. We stated that he was hungry, so please do not delay. 45 minutes later, and we had still been waiting for both pastas. We flagged down a server because we couldn’t find ours. They said they would check on the pasta. They did not return. 15 minutes after that, and we flagged down a Manager. We weren’t sure if he was the manager, so we first asked”are you the manager here”. He responded sarcastically with “they don’t pay me to walk around and….” (I missed what the second half was”. Regardless, this added to our frustration. We told him what was going on and said we needed our check because our son was about to have a meltdown. Our son was honestly such a champ, as he was growing angry from hunger, but was keeping it together. Manager immediately came back with the pasta in regular bowls. We had to ask for it to be packed up and asked again for the check. They did make it right by comping the check, but this entire experience was so bad that I felt that I had to share. This was our first time going, and I’m sad to say it will likely be our last. Such beautiful ambience, and the menu looked lovely.
    

    Terra - Eataly Silicon ValleyResponded 1 day ago

    Hello Keiley, we reply to you privately, we are not disputing the substance of the review but : The Manager was never sarcastic he simply made a joke which obviously was non heard completely (as per your review says) He helped you immediately and comped the entire check when he delivered the food, 2 minutes after hearing of your struggles ,he did not have to comp all of it. Upon your request of boxing he immediately brought you boxes and a bag ,he helped you to box it . He escorted your family out carrying the boxed bag with the food and when you request an extra lemonade bottle without hesitation he got you one offering also a second drink . In our guest recovery text book he did everything in his power to mitigate your bad experience, he was courteous, compassionate and understanding .
    

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