Telefèric Barcelona - Walnut Creek

Review summary

1. F

   Fatemah

   Las Vegas

   12 reviews

   5.0

   12 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time with our dinner last night. It was a birthday celebration for my wife. We first had drinks at the bar and the bartender was great and friendly. The drinks were delicious. The food was great also. The service we are happy with. 
   

   Is this helpful?

   Report
2. J

   Judy

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love the food and flavors It was so good My new favorite
   

   Is this helpful?

   Report
3. L

   Lisa

   San Francisco

   1 review

   vip
   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The items served were tiny for the price tag and not particularly tasty either.
   

   Is this helpful?

   Report
4. M

   Mary Ann

   San Francisco

   30 reviews

   vip
   5.0

   30 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and delicious food. Their sangrias are excellent.
   

   • 

   Telefèric Barcelona - Walnut CreekResponded 1 day ago

   Hola Mary Ann, Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed your dining experience with us at our restaurant. It's great to know that our sangrias hit the mark for you! We strive to provide excellent service and delicious food! Thank you for choosing us and we look forward to welcoming you back soon. Gracias!
   

   Is this helpful?

   Report
5. G

   Grace

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful staple in downtown Walnut Creek - perfect for a bite to eat and drink in between shopping, or meeting up with friends. Dishes are meant for sharing, and service is professional and on point. I do not drink alcohol anymore, but very much enjoyed their mocktails. Well done, and am glad the restaurant exists to provide lovely tapas, paella, and lively atmosphere.
   

   Telefèric Barcelona - Walnut CreekResponded 2 days ago

   Hola Grace, Thank you for your lovely feedback! We’re so glad to be a part of your downtown Walnut Creek experience, whether it's for a bite between shopping or a fun time with friends. We’re especially happy to hear that you enjoyed our mocktails, we always aim to offer something special for everyone. Your kind words about the tapas, paella, and service mean a lot to us, and we’re so grateful to have the opportunity to serve you. Thank you for choosing us and we look forward to welcoming you back again soon! Gracias!
   

   Is this helpful?

   Report
6. W

   Walter

   San Francisco

   7 reviews

   3.0

   7 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   The establishment is cavernous and noisy to say the least. If your table for two is adjacent to a large groups table, it will be extremely noisy. The service was good and consistent. The food, tapas and a dinner item and wine shared were fair. Two food items were very good the balance mediocre. When the final bill comes you will be amazed. In addition to the food and wine charges you will face an automatic 20% service charge which is apparently shared among all staff at the restaurant. The waiter was kind enough to point this out and the service bill had an open space for the customer to write in an additional amount of gratuity for the waiter only. Add to this the hefty California tax and you have a rather hefty sum for "service and tax" to your bill. This may well run over $70 plus dollars to your final bill. This seems very excessive to me in conjunction with the total cost of your bill. My billing was modest I think at some $185 dollars for a party of two. Go figure, and good luck and welcome to the new world of dining out in California.
   

   Telefèric Barcelona - Walnut CreekResponded 1 day ago

   Hola Walter, We appreciate you taking the time to share your experience. We’re sorry to hear that your visit didn’t meet your expectations, especially with the noise. We understand the importance of a comfortable dining environment and are continuously working to improve the acoustics, particularly with large groups nearby. We also regret that some of the food didn’t exceed your expectations. We take pride in offering flavorful and exciting dishes, so we’ll be reviewing the items you mentioned to ensure consistency in quality and taste. Regarding the service charge, it ensures fair wages for all employees and is noted on our menus and website. We value your feedback and to ensure your next visit is memorable, please contact us at info@telefericbarcelona.c... Gracias!
   

   Is this helpful?

   Report
7. b

   brent

   San Francisco

   8 reviews

   3.0

   8 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Food is good but very expensive for what it is. they add 20% to the bill and then want you to tip above that. There is a really lame disclaimer on the menu saying it’s so the can pay their employees more…or some nonsense, trying to mask that they just want to charge you more but cannot add it to the already very inflated prices on the menu. I am not a fan of that kind of approach. Service was very slow but very friendly. However, when you leave hungry you can stop at the pizza place on the bottom floor and grab a slice.
   

   Telefèric Barcelona - Walnut CreekResponded 1 day ago

   Hola Brent, Thank you for taking the time to share your thoughts with us. We're happy to hear that you found the food enjoyable and we appreciated your comments about the friendly service. Regarding the service charge, we understand your concern but as stated on both our menus and website, this charge ensures fair wages for all of our employees, including those behind the scenes that is why. Additional tips are not expected. Please note that the service charge can be adjusted or removed by our managers on-site if the service or food did not meet our standards. We apologize if the service was slower than expected, and we’ll continue working on improving the efficiency of our team. We hope to have the opportunity to offer you a better experience next time. Gracias!
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We were very excited to try this place, but the food was very underwhelming. We had the lobster paella and for the price, we thought it would be an amazing dish. The rice was overcooked and it lacked flavoring. We did mention this to our server and nothing was really done about it. The ambiance was nice and laid back, but again, we came for the food and just did not meet our expectations.
   

   Telefèric Barcelona - Walnut CreekResponded 5 days ago

   Hola, Thank you for sharing your feedback and we’re sorry to hear that the lobster paella didn’t meet your expectations. We’d like to clarify that traditional paella is made with "socarrat," a crispy layer of rice at the bottom, which can sometimes appear darker. This is a characteristic of authentic Spanish paella, and we include it in our menu description. While we’re happy to hear you enjoyed the ambiance, we regret that the food and service didn’t meet the high standards we aim for. We also appreciate that you brought this to the attention of our server, and we sincerely apologize that your concerns were not addressed to your satisfaction. Your comments are very valuable to us, and we hope to have the opportunity to welcome you back for a more enjoyable visit. Gracias!
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Las Vegas

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   A little overpriced for what it is. I’d love warmer and more personalized service for a $150 dinner for two. This place feels a bit corporate to me…
   

   Is this helpful?

   Report
10. r

    rozana

    New York City

    7 reviews

    5.0

    7 reviews

    Dined on November 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious tapas; also beautiful ambience and decor.
    

    Is this helpful?

    Report