Telefèric Barcelona - Los Gatos

Review summary

1. m

   maya

   VIP

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was amazing. Service is very good, the server was attentive. It is a very noisy place, so it is not easy to have a conversation.
   

   Telefèric Barcelona - Los GatosResponded 1 day ago

   Hola Maya, Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our food and found our service to be attentive. We're sorry to hear about the noise level, we always aim to create a comfortable atmosphere for our guests. Your feedback is greatly appreciated and will be considered as we continuously strive to improve our guests' experiences. Thank you for choosing Telefèric Barcelona, we hope to welcome you back soon! Gracias!
   

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2. J

   Jessica

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and excellent customer service. I have food allergies and the server made sure those ingredients were not in the food. There was an issue with a gift card and the manager took care of it in a very professional and friendly manner. We were very happy with our visit. We've been here before and we will return.
   

   Telefèric Barcelona - Los GatosResponded 2 days ago

   Hola Jessica, We are happy to hear about your experience at our restaurant! Thank you so much for your kind words to our staff; we will surely mention it to them. We are glad we were able to accommodate you and provide dishes that met your allergy restrictions as well as being able to help with the gift card. We look forward to welcoming you back for many more visits. Gracias!
   

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3. OT

   OpenTable Diner

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good. Food, wonderful service. Great ambience. Highly recommended for a night out when in Los Gatos.
   

   Telefèric Barcelona - Los GatosResponded 4 days ago

   Hola, Thank you so much for your amazing feedback! We're thrilled to hear that you enjoyed your experience at our restaurant. Your kind words about our food, service, and ambiance truly made our day. We strive to create a wonderful dining experience for all our guests and it's wonderful to know we hit the mark during your visit. We appreciate your high recommendation! Thank you for choosing Telefèric Barcelona, we look forward to welcoming you back soon! Gracias!
   

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4. J

   Jamie

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Wonderful service, great atmosphere. Food is very very greasy.
   

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5. S

   Shannon

   VIP

   San Francisco

   15 reviews

   5.0

   15 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely love the food and ambiance. It’s the exact replica of the one in Spain. Drinks are spot on and the paella is delicious!
   

   Telefèric Barcelona - Los GatosResponded 6 days ago

   Hola Shannon, We're absolutely thrilled to hear that you loved your experience at our restaurant! It's a joy to provide the same authentic Spanish experience as the one you'd find in Barcelona. We're glad you enjoyed our authentic paella and drinks! Your kind words mean a lot to us! Thank you for choosing Telefèric Barcelona, we look forward to welcoming you back again soon! Gracias!
   

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6. N

   Nga

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my first time eating at this location. The dining area was spacious and the aesthetic was calming, refreshing and green. Food was good as I remembered it. We mostly ordered tapas but it was very filling. The croquettes and octopus leg were definitely my favorite but I also enjoyed the ahi tacos and empanadas. Definitely will come back again.
   

   Telefèric Barcelona - Los GatosResponded 4 days ago

   Hola Nga, We're thrilled to hear that you enjoyed your visit to our restaurant. It's great to know that our food, especially the croquettes and octopus leg, hit the spot! We strive to provide a refreshing and calming environment for our guests, and it's heartening to hear that you appreciated the ambiance. We truly appreciate your kind words! Thank you for choosing Telefèric Barcelona, we're looking forward to your next visit! Gracias!
   

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7. J

   Jackie

   VIP

   San Francisco

   56 reviews

   5.0

   56 reviews

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Paella is amazing! The inside restaurant is loud (music is way too loud, so the customers have to speak louder and louder to be heard which creates a cacophony). We always sit outside as I am hearing impaired. It’s cold in the winter but at least we can chat. Some favorites. The tomato toast, Iberico pork app, Spanish meatballs, artichokes with pistachio foam, churros. Get the Paella!!
   

   Telefèric Barcelona - Los GatosResponded 6 days ago

   Hola Jackie, We're thrilled to hear you enjoyed your visit to our restaurant! It's fantastic to know that you enjoyed our Paella and that our other menu items are your favorites. We appreciate your feedback regarding the noise level and the indoor ambiance. We always strive to create a comfortable and enjoyable environment for all our guests, so we'll take your comments into account. Thank you for choosing Telefèric Barcelona, we're looking forward to your next visit! Gracias!
   

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8. C

   Cesar

   San Francisco

   1 review

   5.0

   1 review

   Dined on January 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La comida estuvo deliciosa, y estuvieron muy atentos en el servicio
   

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9. S

   Seema

   VIP

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Collin made the experience and made us want to visit again.
   

   Telefèric Barcelona - Los GatosResponded 6 days ago

   Hola Seema, Thank you so much for your kind words! We're thrilled to hear that you had a great experience at our restaurant and that you're planning to visit us again. Collin will be thrilled to receive your appreciation for his attentive service. We truly appreciate your feedback! Thank you for choosing Telefèric Barcelona, we look forward to welcoming you back soon! Gracias!
   

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10. M

    Mel

    San Francisco

    1 review

    1.0

    1 review

    Dined on January 11, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Terrible service. I don’t know why I have to pay includes gratuity on such bad service.
    

    Telefèric Barcelona - Los GatosResponded 1 day ago

    Hola Mel, Thank you for sharing your feedback. We’re truly sorry to hear that your experience with service did not meet expectations. We understand how frustrating it can be when service falls short, and we sincerely apologize for any inconvenience caused. We’ll be addressing this issue with our team to ensure we provide better service in the future. Regarding the service charge, it’s included as part of our commitment to fair wages for all employees, as stated on our menu and website. We would like to discuss your experience further as it is concerning that the server did not acknowledge or address this properly. Please reach out to us at info@telefericbarcelona.c... We appreciate your feedback and hope to provide a better experience next time. Gracias!
    

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