SweetSong Kitchen & Bar - Westin Atlanta Gwinnett

Review summary

1. D

   Dan

   Atlanta4 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   7:45pm. 0nly 6 covers when we arrived (2) I had requested through the OpenTable App to sit in the dinning room not at a bar or counter height table. When asked by the hostess if the two-top she was seating us at was ok. I ask, is this your most romantic table available? She just looked around and nervously smiled at me. We sat but it was counter height. -1 Waiter took 3-minutes to pour water but we were ready with cocktail orders. It took about 10-12 minutes to receive our drinks. My martini was no longer cold and the birthday girl’s cosmopolitan was not made well. “Tasted like water” was the comment. We ordered appetizers- crispy chicken wings, Mac and cheese, and an heirloom tomato salad Kitchen was slow and moving even slower All apps came out together- we liked that. Crispy chicken wings and their sauce was delicious! 3-cheese Mac n Cheese was grainy and pasta overcooked. It was not good. Heirloom tomato salad was good portion size but was missing something to bring it to life. A vinaigrette. On the side would have elevated this dish. Instead salt and pepper from the table Pet peeve- it’s a birthday dinner - and the waiter comes and clears my plates while the birthday girl is still enjoying her food. Slow the heck down. It’s not like you needed the dishes. It is rude to give the guest the impression they are eating too slowly. Never pull plates until all have indicated they are done. Perhaps unless you’re very crowded. In this case there were 13 covers. Including us. Our drinks are empty all plates are pushed back silverware is on the plates and Our waiter disappeared for 15 minutes. We signal the hostess who is in the back and as it turns out was chatting with the waiter and bus boy. All this time the manager is sitting at the two top on his computer. Every now and then he gets up and saunters through the restaurant and up towards the bar then back down, never talking a moment to engage customers.
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded 2 days ago

   Dear Dan, Thank you for sharing your thoughts with us. I'm truly sorry to hear that your experience did not meet your expectations. Your experience is important to us, and we genuinely hope you’ll give us another chance to provide you with a more enjoyable dining experience in the future. Sincerely, Ashley Castillo Director of Food & Beverage
   

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2. A

   Allison

   Washington DC10 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and Nathan - our server - was super friendly and knowledgeable!
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on March 1, 2025

   Dear Allison, Thank you for dining with us. We are so glad you enjoyed your meal with us. I will relay your kind words to Nathan. It was a pleasure to host you, and we would love to see you again soon! Best, Ashley Castillo Director of Food & Beverage
   

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3. A

   Antonio

   Atlanta19 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our waiter was Nathan. He was attentive to our needs and demonstrated knowledge of the menu. He even provided information of upcoming menu changes.
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on February 16, 2025

   Dear Antonio, It sounds like every aspect of your visit was lovely! Thank you for dining with us and taking the time to write your stellar review. Your comments are greatly appreciated and we hope to see you again soon! Best, Ashley Castillo Director of Food & Beverage
   

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4. A

   Amanda

   Nashville2 reviews

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was amazing. Unfortunately, they were out of multiple items we tried to order. No availability for crab cake or cheese platter. Online menu doesn't match in person. No trout offered as seen online. They did compensate with a dessert, without our request. Never write off hotel restaurants. Sometimes more off the beaten path. Not as busy, still great quality. Food tasted great. Fried chicken was slightly underdone. We did not mention as we had plenty of other food and would finish cooking when reheated at home.
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on February 18, 2025

   Dear Amanda, Thank you for your kind review! I am ecstatic to hear that you loved our food and service. My sincere apologies for running out of some items during your visit. Your feedback is greatly appreciated and will be shared with our entire team. It was a pleasure to host you, and we eagerly await your next visit! Best, Ashley Castillo Director of Food & Beverage
   

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5. J

   Jessica VIP

   Atlanta40 reviews

   5.0

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The three of us dined here before a concert at Gas South Theater. We were seated promptly and our server, Nathan was outstanding from start to finish. Our cocktails were made to perfection, our meals were also delicious and served as expected. We will be back!
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on December 28, 2024

   Dear Jessica, Thank you for taking the time to reflect so kindly on your experience and for praising our dedicated associate, Nathan. We're pleased you were so satisfied with the service provided. We look forward to welcoming you back again soon for another great visit. Best, Ashley Castillo Director of Food & Beverage
   

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6. N

   Nicholas

   Atlanta3 reviews

   1.0

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   We went here after a concert at gas south. We had a reservation and were seated on time but they had a limited menu and no one told us that before arriving. They said it was “because of the concert”. There were only 3 entrees to pick from. My pregnant wife got the chicken sandwich which came out partially raw. We sent it back, they then burned it and had to redo it. The manager was nice and comped her meal as a result but the experience was just bad. We only got one refill of water at the very end of our meal. My cocktail was bitter despite not having Campari or any bitter spirits in it. My wife’s mocktail was sadly the same price as my cocktail, $16! Our server, Belene was very kind but they had a full house by the time we left and there was only one other server besides her. She did her best. Overall everything was way overpriced for what you got and the food was not remarkable. The limited menu really put a bad taste in our mouth. We appreciate the meal being comped without asking but I don’t believe we’ll be back.
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on December 16, 2024

   Dear Nicholas, Thank you for visiting us and providing feedback on your meal. We are very grateful for your honest reflection. We greatly appreciate you mentioning our quality service. I am very sorry for this unpleasant experience overall. We are so thankful for your comments and will be addressing this matter with our staff. Again, I apologize that we were unable to meet your expectations this time around, and we would be honored to host you again for a much-improved meal. Sincerely, Ashley Castillo Director of Food & Beverage
   

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7. c

   cheryl

   Atlanta1 review

   1.0

   Dined on December 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We had reservations and were seated at 5 pm. Only a few customers at that time. We didn’t receive our food until after 6 pm. The waiter rarely checked in with us and only showed up when the food had been brought to the table. The chicken salad sandwich was not good. We will not be coming back many other customers also complained of the long wait.
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on December 16, 2024

   Dear cheryl, Thank you for your feedback. I regret to hear that you had an unpleasant experience with us. We strive to provide a quality meal and proper hospitality, so I apologize for our lapses. We appreciate your comments and will be addressing them with our staff. Again, I'm sorry for the unpleasant visit and we hope you will reconsider a return for a much better experience. Sincerely, Ashley Castillo Director of Food & Beverage
   

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8. R

   Renita VIP

   Atlanta6 reviews

   2.0

   Dined on December 4, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Beautiful restaurant. Very slow service. Food good!
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on December 6, 2024

   Dear Renita, Thank you for dining with us. While we're glad you enjoyed our food and atmosphere, we apologize for the slow service you experienced. We value your feedback and regularly review it with our team to make improvements. We hope to have the opportunity to serve you better in the future. Sincerely, Ashley Castillo Director of Food & Beverage
   

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9. R

   Randy

   Atlanta2 reviews

   5.0

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant had several groups of large tables so the waiters were busy. We waited for a while and our waiter never showed up but the manager came over and took care of us. We were celebrating our anniversary and made a reservation but we’re not asked about it at check in. The food was great and we had a good time. One thing, the restaurant was very noisy.
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on November 26, 2024

   Dear Randy, Happy anniversary! Thank you so much for visiting us and providing feedback on your meal. I am so happy that you had a nice time with us. It was a pleasure to host you, and we would be honored to serve you again soon! Best, Ashley Castillo Director of Food & Beverage
   

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10. J

    Jeff

    Orlando13 reviews

    4.0

    Dined on October 24, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    It was very busy and noisy the evening we were there. They were out of several items. Our waiter did a good job looking after us. The food was good.
    

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    SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on October 27, 2024

    Dear Jeff, Thank you for your visit. It is awesome to know that you enjoyed your time with us overall. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Best, Ashley Castillo Director of Food & Beverage
    

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