Sweet Basil - Vail

Review summary

1. C

   Caitlin

   VIP

   Houston

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing experience! It was our first time going to this restaurant after seeing many reviews. We tried several things to share and every thing was delicious! The French onion lasagna with truffles and citrus salad were a great start! The beef and broccoli + Colorado striped bass were excellent! The service was great, as well! Highly recommended.
   

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   Sweet Basil - VailResponded today

   Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your first visit and found our menu to be delicious. We look forward to serving you again soon!
   

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2. E

   Eric

   VIP

   Denver

   8 reviews

   2.0

   8 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We’ve been going to Sweet Basil for 20 years and watched it through the ups and downs. Definitely on the down again. Inattentive staff where we had to ask if we had a waiter. When our waiter finally bothered to show up, seemed disinterested and unfriendly. Poor communication between staff. Apps and food came out lukewarm and obviously had been sitting there for awhile. Flavors were great but this place is obviously trading on its past reputation. Not worth what they charge until they get the front of the house together and many of our friends have had the same experience.
   

   Sweet Basil - VailResponded today

   Thanks for the feedback, Eric. We're sorry to hear about your recent experience with us. We understand that our service and food quality are important to our guests, and we regret that we fell short this time. We take your comments seriously and will work on improving these aspects. We hope to have the opportunity to serve you better in the future.
   

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3. l

   liz

   Denver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Kelsea was fantastic. And the food was amazing!
   

   Sweet Basil - VailResponded today

   Thank you for the 5 star review liz!
   

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4. A

   AJ

   New York State

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Megan was our waitress and she was a 12/10. We took every single recommendation she gave us and she did not miss a beat. Her level of hospitality and knowledge of the menu was exceptional and her spirit for good food and good service prevailed the whole meal. The food was absolutely mindblowning and the presentations were delightful. Would definitely come back.
   

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5. D

   David

   VIP

   Pittsburgh

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, service and setting were perfect. Great meal, great evening. Looking forward to the next time.
   

   Sweet Basil - VailResponded today

   Thank you David for the 5 star review! We are so glad you all enjoyed your meal!
   

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6. H

   Helena

   VIP

   Denver

   59 reviews

   5.0

   59 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic! I have been coming here occasionally since I was a child (with my parents) and now as an adult. Never disappoints.
   

   Sweet Basil - VailResponded 3 days ago

   Thank you so much Helena! What an incredible review! We are so honored to have had you as a guest for so long. We really appreciate your review and hope to have you come back for years to come!
   

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7. H

   Hudson

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious and pretty dishes. Kraig was a great server
   

   Sweet Basil - VailResponded 3 days ago

   Thank you Hudson for the 5 star review! We are so glad you enjoyed your meal and your server!
   

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8. c

   cristina

   VIP

   Coastal Georgia

   14 reviews

   4.0

   14 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service and nice environment. The food was good but was better las time but still very recommended
   

   Sweet Basil - VailResponded 4 days ago

   Thank you for your kind feedback. We're glad to hear you enjoyed the service and the environment. We appreciate your thoughts on the food and will definitely keep working to make every experience even better. We hope to welcome you back soon!
   

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9. J

   Josh

   Greater Boston

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Bar was great. Always a favorite stop when in Vail
   

   Sweet Basil - VailResponded today

   Thank you for the review Josh
   

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10. J

    Julie

    Las Vegas

    1 review

    3.0

    1 review

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    I was underwhelmed by our experience. Our appetizers were great but our entrees were not. We both got the beef and broccoli, one with filet and one with short rib. The sauce was entirely too salty. I was done after a few bites. The best part of the meal was def the dessert. That redeemed the meal at least.
    

    Sweet Basil - VailResponded 4 days ago

    Thank you for sharing your honest feedback. We're sorry to hear that the entrees didn’t meet your expectations, especially with the saltiness of the sauce. We truly value your input and will be sure to address this with the kitchen team. On a positive note, we're thrilled you enjoyed the dessert! We hope you'll give us another chance to provide a better experience in the future.
    

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