Sway Thai - Austin

Review summary

1. J

   Joyce

   Austin

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brought my niece for her birthday dinner, and it was her fist time having Thai food. No better place to experience delicious Thai food, and we enjoyed every single dish! The Son In Law is always a WIN at Sway; but everything we had was amazing!
   

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2. N

   Neelan

   Austin

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was spicy but delish. Was loud. Communal tables worked
   

   Sway Thai - AustinResponded 1 day ago

   Hello Neelan, Thanks for the review! Next time you're in, if you have 2 people, I suggest requesting the upstairs bar. It's our absolute best when it comes to ambience. Just give the host stand a call, and if it's available, we'll get you in there. Thanks again!
   

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3. K

   Kayla

   Washington DC

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   A friend and I spent a Friday evening here, and it was an enjoyable night out. The ambience was great. Relaxed, but polished, and it wasn’t too loud with music or other patrons’ dialogue interrupting our dinner. Every single employee we encountered, from greetings at the door to wait/ancillary staff was exuberant in every interaction throughout the meal, even when they were just filling water glasses or replacing silverware.This was refreshing. We were given recommendations for drinks, apps, and entrees, and all the apps were fantastic, except the calamari. The calamari rings were more like styrofoam, flavorless with horrible texture. The tiny fried octopus were edible, but they were mostly crunchy breading. The Tom kha gai was a highlight, as were the Vegetable Shu Mai. The Pad Thai was edible, but I wouldn’t order that again. It was too sweet for my taste, and the usual layers of flavors were missing in this simple but typically satisfying dish. I ordered the monk water cocktail on recommendation from the server; it was bland but tart, which was unsettling for a watermelon based drink. My friend was recommended a wine that she absolutely loved, and she felt the same as me about the apps. She ordered the panang short rib curry, also upon recommendation by the server, but that dish fell below expectations as well. She was expecting more of a lighter curry, and this dish was more of a heavy stew experience. Overall, I would return to this pleasant establishment (the patio looked like an excellent place to spend an evening), but I might trust my gut more on drink and entree orders, because the server recommendations after he asked us our preferences were way off base.
   

   Sway Thai - AustinResponded 1 day ago

   Hello Kayla! Thank you for this review. I'm glad to hear that your service was great, but I'm sorry to hear that not all of your ordered items hit. I appreciate the feedback, as we use any and all such reviews to see what we can focus on to get better daily. We'll be keeping an eye on the calamari for sure, and going over what to suggest and to whom. One suggestion. If you think the patio looks great (it is), if you show up with a party of 2, request the upstairs bar. It's our absolute best spot when it comes to ambience. Thank You again! Nick Cvercko - Assistant General Manager
   

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4. G

   Garett

   VIP

   Washington DC

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unique place and unique food. Fun experience with unusual flavors. Enjoyed everything we ate there.
   

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5. J

   Jack

   Houston

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Never had a bad meal hear, but I've been enough that the menu needs a refresh. Prices are very high ($15-20 for a drink, $30+ for entree). Calamari and coconut soup were excellent. Beef dishes were outstanding, crab fried rice was boring. Chocolate dessert was not very good.
   

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6. D

   David

   Austin

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Went there for our son‘s birthday last night. Ordered the pork and shrimp, dumplings, calamari, crab rice, and one other dish. Dumplings were dry and cold. Calamari was the size of Cheerios. Crab rice was excellent. Overall totally overpriced for the food they service. Drinks are expensive. Waiter got busy with several large tables so was hard to get his attention. Overall not worth the price value or quality of food.
   

   Sway Thai - AustinResponded 4 days ago

   Hello David, Thank you for the review, we count on all feedback to see what's working, and where we can tighten up. We're very proud of the experience we offer, so I'm sorry to hear it wasn't on point this evening. We'll be taking a look at these dishes to make sure they're consistantly being made to our standard. We'd also like to invite you back in so we can send you this food on us and show you how great it and our service is when executed to our standards Just mention me when making a reservation, and we'll get you set up. Thank you again, Nick Cvercko - Assistant General Manager
   

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7. N

   Nathan

   VIP

   Austin

   4 reviews

   4.0

   4 reviews

   Dined on January 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Overall, enjoyed Sway. Food is pricey, but good. We were outside and their heaters were not working correctly so was a little chilly most of the night (and no available seating inside).
   

   Sway Thai - AustinResponded 4 days ago

   Hello Nathan, Thank you for the review. We are for sure working on getting these heaters to work more consistently. I'm sorry the seating was all booked up on your visit. A special tip though... if you have 2 or fewer people, when making a reservation, call us up and ask for the bar upstairs. It's the best seat in the house, and calling us will help us lock it down for you. Until then, Nick Cvercko - Assistant General Manager
   

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8. J

   Jennifer

   VIP

   Austin

   26 reviews

   4.0

   26 reviews

   Dined on January 19, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   We had gone for the first time on New Year's Eve, and it was an amazing experience, went back last night and our service was incredibly slow, we were without drinks for the first 20 minutes we were there and then after our first drink without drinks for another 30 minutes, and even though they had tables that were pretty open, they put us at a packed table, which is kind of awkward when you are looking for a romantic date night with the way they have the restaurant set up with big square tables with bench seating. 
   

   Sway Thai - AustinResponded on January 22, 2025

   Hi Jennifer, Thank you for your review, we appreciate the feedback and will use it to focus on what needs to be tightened up. I agree that these wait times for your drinks were too long. I also strive to make sure that your special events are just that...special. Booking communal tables can be a challenge, but there are measures we like to take to let people feel like their evening is remarkable. If you like, I'd love to set you up with our absolute best spot in the restaurant for two... the upstairs bar overlooking the DT skyline. I'd also like to get your first round of drinks. Let me know, and we can set it up. Thank You Nick Cvercko - Assistant General Manager
   

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9. A

   Adam

   Minneapolis

   10 reviews

   2.0

   10 reviews

   Dined on January 18, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Oysters were inedible Service was rude Food has gone way downhill for the past 15-20 visits Sad turn for this place
   

   Sway Thai - AustinResponded on January 22, 2025

   Hello Adam, I'm sorry your experience was sub-par, but we do thank you for the review. We welcome any and all feedback to see what is working, and what could use tightening. We're proud of our market seafood options, and they're usually on point. We'd love to get you back in, buy you some oysters, and set you up with the kind of service that we are proud to represent us. Let me know when you'd like to do this, and we'll get you set up. Nick Cvercko - Assistant General Manager
   

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10. J

    Jordan

    Austin

    16 reviews

    4.0

    16 reviews

    Dined on January 18, 2025

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 3

    The food here is amazing which is why I keep coming back but the service is terrible. We had to flag our waiter down multiple times and even had to ask other people for drinks. The Tom kha gai soup is literally the best thing in the entire world. Again, the food is fantastic and the only reason I come back but be prepared for terrible service.
    

    Sway Thai - AustinResponded on January 24, 2025

    Hello Jordan, Thank you for the review. We're glad you love the food, and I'm sorry your dining experience was subpar. I would love you get you back in, send you some of the food you love, and personally make sure that your service is up to the level that we strive for here. Let me know, and I can get you another reservation and make sure of this. Thank You again Nick Cvercko - Assistant General Manager
    

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