Sushi Roku - Pasadena

Review summary

1. D

   David

   Los Angeles

   22 reviews

   vip
   5.0

   22 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An overall excellent dining experience. The food and drinks were great. The waitstaff was excellent. We would definitely go there again.
   

   Is this helpful?

   Report
2. A

   AIDA

   Los Angeles

   23 reviews

   vip
   5.0

   23 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was really fresh & delicious, drinks were great & service was amazing. Had a wonderful time & will be returning very soon.
   

   Is this helpful?

   Report
3. A

   Aaron

   Central Coast

   13 reviews

   vip
   2.0

   13 reviews

   Dined on October 30, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   The service could have been better. I was there on business & mid conversation the waitress asked us to cash her out because she was being sent home by her manager.
   

   Sushi Roku - PasadenaResponded on November 10, 2024

   Dear Aaron, Thank you for taking the time to leave a review of your experience. We appreciate all feedback, as it helps us to improve our service and provide a better dining experience for our guests. We are very sorry to hear that you had a negative experience with our service. It is unacceptable for our staff to ask guests to cash them out during a meal, and we have taken steps to ensure that this does not happen ever again. We would love to host you again. -Sushi Roku Pasadena Management
   

   Is this helpful?

   Report
4. R

   Rene

   Orange County

   4 reviews

   2.0

   4 reviews

   Dined on October 26, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Sushi Roku in Pasadena has been a popular spot for sushi lovers, and during my recent visit, I found out why. The food, especially the miso soup, was delightful, rich, flavorful, and served at just the right temperature. It was a comforting start to the meal, setting a positive tone for the afternoon. The sushi itself was impressive, too, fresh and beautifully presented. I particularly appreciated their flexibility in customizing orders using soy paper, which added a unique twist to our dishes. However, while the food was top-notch, our experience was marred by a regrettable incident involving the staff. As my aunt entered the ladies' room, she was confronted by the manager, who inappropriately pointed her toward the men's room, citing that the ladies' room was for women. While my aunt understands that she may present in a way that confuses people, the comment came across as rude and unnecessary. It left her feeling humiliated, and unfortunately, this incident overshadowed the rest of our experience. While the service was generally okay, this specific moment had a ripple effect on the rest of our afternoon — we all left feeling less than satisfied despite the excellent food. It’s disappointing when a restaurant known for its culinary offerings falls short in the hospitality department. Sushi Roku has the potential to be a fantastic dining experience. Still, they need to ensure their staff is trained to treat every customer with respect and dignity, regardless of how they might present.
   

   Sushi Roku - PasadenaResponded on November 14, 2024

   We sincerely apologize for the unfortunate incident involving the manager & your aunt. This experience is unacceptable & does not reflect the values of our restaurant. We have taken immediate action to address this matter internally & I assure you that all our staff members are properly trained to treat every customer with respect & dignity. We would like to make things right & invite you to contact the restaurant & ask for the General Manager to discuss your experience further. Thank you
   

   Is this helpful?

   Report
5. t

   timothy

   Los Angeles

   34 reviews

   vip
   5.0

   34 reviews

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is so so good. Service was amazing. Highly recommend
   

   Is this helpful?

   Report
6. T

   Thompson

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined on September 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice remodel. Service was excellent. Love it.
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on September 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Super time. Server went out of his way for us. Food was very good. Thanks
   

   Is this helpful?

   Report
8. M

   Michael

   Los Angeles

   15 reviews

   5.0

   15 reviews

   Dined on September 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanks for making my daughter’s 16th birthday meal special!!!
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Los Angeles

   1 review

   vip
   5.0

   1 review

   Dined on August 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite places to eat sushi and have drinks
   

   Is this helpful?

   Report
10. D

    DAVID

    Los Angeles

    2 reviews

    2.0

    2 reviews

    Dined on August 17, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1

    I had high hopes for Sushi Roku, but unfortunately, my experience was far from pleasant. From the moment I walked in, the atmosphere was chaotic and uninviting. The noise level was incredibly high, making it difficult to enjoy a conversation or even hear myself think. It felt more like a busy cafeteria than a cozy sushi bar. The host was downright rude and seemed more interested in rushing through the seating process than making guests feel welcome. When I asked for a table with a bit more privacy, I was met with a condescending glare and a curt "this is what we have." The furniture arrangement didn’t help the situation either—tables were crammed together, leaving little room to move without bumping into other diners. Once seated, the experience didn’t improve much. Our server, while quick, seemed to speak in a strange jargon that was nearly impossible to follow. When I asked for clarification, they seemed annoyed, as if I should already know the terms. This added to the overall discomfort of the evening. The food itself was decent, but it was hard to enjoy it with everything else going wrong. A sushi bar should be a place to relax and enjoy a good meal, but the poor atmosphere, rude service, and confusing communication made this visit an unpleasant one. I won’t be returning anytime soon.
    

    Is this helpful?

    Report