Sushi Roku - Palo Alto

Review summary

1. S

   Sherwin

   VIP

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Solid food. I wouldn't say this is super authentic Japanese food, especially the entrees, but it's sokid and tastes good. Also, for the prices charged, I would expect higher quality food items
   

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2. A

   Audrey

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service and amazing food. The staff made it special for my daughter’s birthday celebration. They brought out fire sparks, cake and cotton candy. The servers were also extra cautious about my son’s food allergies.
   

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3. P

   Pew

   San Francisco

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was good but not worth the price. Would not come back.
   

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4. R

   Ray

   VIP

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined on February 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   They charge high price for their food but they give you very very small portions. I spent $200 but came hungry. Awful value for your money
   

   Sushi Roku - Palo AltoResponded 2 days ago

   We’re sorry to hear that you felt the portion sizes didn’t meet your expectations. We strive to provide high-quality ingredients and a great dining experience, and we understand that value is an important part of that. Your feedback is appreciated, and we’ll certainly take it into consideration. We’d love the opportunity to serve you again and ensure you have a more satisfying experience next time.
   

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5. M

   Meg

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food and experience! Very kid friendly, our daughter had a blast and the service was amazing. Great place!
   

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6. R

   Robert

   San Francisco

   15 reviews

   5.0

   15 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent ambiance with phenomenal food. Jacob did a great job waiting on us. Best food at the Stanford shopping center.
   

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7. A

   Angela

   VIP

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was great! Will always go back to try different things.
   

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8. H

   Hector

   Miami

   2 reviews

   5.0

   2 reviews

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great scenery , great food , great service. would come again
   

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9. D

   Daniel

   VIP

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on February 9, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Our server Jose and managers Mark and Jacob were very good but the kitchen seemed overwhelmed and disorganized so we unfortunately had a disappointing experience. Food was very slow to arrive with very long waits between dishes. We sat down at 5:30pm on a Saturday and within the hour It was very busy so clearly a popular place. Jose, Mark and Jacob all were very attentive and did their best to make up for the very slow kitchen service. Apparently there was a lot of recent turnover in the kitchen (post inauguration). We may give it another try but will be cautious about timing.
   

   Sushi Roku - Palo AltoResponded 2 days ago

   Thank you for taking the time to share your experience. We're delighted to hear that Jose, Mark, and Jacob did their best to accommodate you. However, we sincerely apologize that the kitchen delays impacted your visit. We understand how frustrating long wait times can be, especially during peak hours. We truly appreciate your patience as our team navigates recent transitions. We hope you’ll give us another chance, and we’d love the opportunity to provide you with a smoother dining experience.
   

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10. P

    Pritika

    VIP

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on February 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was wonderful from start to finish. The host was great and super friendly, the barista was super knowledgeable and our server was awesome. The food was delicious and we will definitely be back for more.
    

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