Sullivan's Steakhouse - Tucson

Sullivan's Steakhouse - Tucson reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mike

   San Francisco25 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our dinner started out well, drinks, appetizers etc. We placed our order and a team delivered our meals all at the same time and that’s where things took a turn. Of the five of us, two ordered steaks. The steaks were so salty they were barley edible; one person had a salad with chicken added as her protein. The chicken was rock hard like it had been over microwaved. Our service did not come back to the table within a few minutes of our food being delivered to check and “make sure everything was okay”. When he finally came by the table we had almost finished our meal. When I asked him about the salt level on the steak, he got defensive and said “we should have said something, and he could have fixed it”. I explained to him that this is the first time we had seen our server since our food was delivered to us. There was no offer of a discount or anything. All that being said, this was our first and last time at Sullivan’s!
   

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2. M

   Mark

   Phoenix2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

    It was a special night as we were celebrating our wedding anniversary.  the food did not disappoint. It was excellent and our waiter was attentive and courteous.
   

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3. B

   Brett

   Phoenix2 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Steaks were not cook to temp ordered and food was served cold. Went for UofA graduation but very disappointed.
   

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4. T

   Thomas VIP

   Tucson28 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   We enjoy Sullivans approximately 5-6 times a year. Consistently a wonderful experience. Last night not so much. Filet was slightly overcooked but I realize it can take but 30 seconds to go from medium to medium well. After the second bite realized it was dry. No problem they quickly prepared another which was definitely medium. Hot mostly pink center. Issue was it too was dry. My assessment was quality of the meat. I didn’t say anything about the second filet as my wife was done with her excellent crab legs and it was time to depart. We will go back but I’d be remiss in not pointing this out. Nearly forgot we were given free dessert (cheesecake is excellent) to compensate for the first filet.
   

   Sullivan's Steakhouse - TucsonResponded 4 days ago

   Thanks for the feedback, Thomas! We're glad to hear that you generally enjoy your visits to Sullivan's Steakhouse - Tucson. We apologize for the overcooked steak and appreciate your patience in this instance. We're also glad you enjoyed our crab legs and cheesecake, and we'll definitely pass this along to our team. We're committed to providing the best quality food and service to our customers, and your feedback helps us do just that. We look forward to welcoming you back soon for an even better experience. Best, Sullivan's Steakhouse - Tucson Management Team
   

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5. M

   Michael

   Central Coast2 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Sullivan's is a great restaurant, with great food, and service, and you see they care about customer service, but when it's busy, or a holiday, their kitchen takes a dip in service/quality. Getting food an hour and 20 minutes after ordering is not ideal (busy or not). Not to mention it took 15 minutes to get the drinks we ordered. This last visit we had to return the calamari because the flavor was not great, and it was overcooked. The steak was not cooked well either (warm in some spots, but cold in others). Respectfully, if I'm paying $90 for a steak, I expect it to be perfect. When spending more than $200 on a meal for two, I expect the quality of everything to be better. I've been to Sullivan's several times, and I feel it's either very good, or just mediocre. They really need to speak with their kitchen staff IMO.
   

   Sullivan's Steakhouse - TucsonResponded 4 days ago

   Thanks for visiting us, Michael. We're glad to hear that you enjoyed our food and service. We apologize for the delay in your drinks and the overcooked steak. We understand your expectations and appreciate your feedback as it helps us improve. We're sorry to hear that you felt our food was not up to par during busy times. We take your comments seriously and will use them to evaluate and improve our service and food quality. We hope to see you again so we can show you the high standard of quality we aim for. Sincerely, Sullivan's Steakhouse - Tucson Management Team
   

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6. C

   Clayton

   Jacksonville1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited last night for our anniversary dinner, and from the moment we walked through the door, we were met with genuine warmth and hospitality. As soon as we gave the hostess our reservation name, she immediately began wishing us a happy anniversary, setting the tone for a truly special evening. When we arrived at our table, it was more than I could have imagined—rose petals scattered across the table, a handwritten note wishing us a happy anniversary, and a private spot with a beautiful view overlooking the dining room and kitchen. It was absolutely perfect. Aundrey was our server, and he did an exceptional job. I never had to ask for a thing—he anticipated every need before I even realized it. His attentiveness made the entire experience feel seamless and effortless. The cost is more than justified by the outstanding service and thoughtful touches throughout the night. This has officially become our go-to spot for special occasions!
   

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   Sullivan's Steakhouse - TucsonResponded 6 days ago

   Hey Clayton, We're overjoyed to hear about your special anniversary dinner at Sullivan's Steakhouse - Tucson! It's wonderful to know that you felt welcomed from the moment you walked in and that the attention to detail from our team made your evening truly special. We're thrilled that you appreciated the rose petals, view, and our attentive service. Your satisfaction is our top priority and it's always rewarding to know we've met that mark. Thank you for considering us your go-to spot for special occasions! We look forward to welcoming you back for many more memorable experiences. My name is Matthew Rochin general managaer for Sullivan If there is anything we can improve upon please don't hesitate to let us know
   

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7. A

   Arantxa

   San Antonio1 review

   5.0

   Dined on May 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent value, quality and service. They had live jazz at the bar.
   

   Sullivan's Steakhouse - TucsonResponded on May 6, 2025

   Hey Arantxa, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our quality service and value. It's great to know that you had an enjoyable experience at Sullivan's Steakhouse - Tucson. We're glad you enjoyed the live jazz at the bar. We look forward to serving you again soon! Best, Matthew J Rochin General Manager
   

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8. S

   Susanne VIP

   Nashville6 reviews

   1.0

   Dined on April 27, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   The last two visits to Sullivans have been really disappointing. We had to wait an extremely long time for our food to be served on our first visit. The manager told the waiter to comp our drinks due to obvious delay which the waiter did not. It was a business dinner and waiter was not friendly which was unfortunate. Our last visit we found the waiter to be sarcastic when we asked a simple question about the house red wine. That made for a bad tone. We had to ask for the Sure Thing menu. The blackened salmon was hardly blackened and waiter insisted it was when we pointed it out to him. No offer to fix it just walked away. We’ve had blackened salmon many times. Disappointing treatment.
   

   Sullivan's Steakhouse - TucsonResponded on May 6, 2025

   Hello Susanne, We're truly sorry to hear about your recent experiences at Sullivan's Steakhouse - Tucson. We always strive to deliver a great experience, and we're gutted when we don’t meet expectations. We're particularly concerned about your feedback regarding the service and food quality. We're disappointed to hear about the delay and lack of friendliness from our staff, and the misunderstanding with the wine. We appreciate your feedback and will certainly address these issues with our team. We hope you'll give us another chance to provide the quality experience you've come to expect from us. Best, Sullivan's Steakhouse - Tucson Management Team
   

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9. L

   Leana

   San Diego3 reviews

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and menu options. We enjoyed the variety of cocktails!
   

   Sullivan's Steakhouse - TucsonResponded on May 2, 2025

   Hello Leana, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our menu options and the variety of cocktails. Your kind words about our service are greatly appreciated. We strive to provide an excellent dining experience for all our guests at Sullivan's Steakhouse - Tucson, and it's wonderful to know we hit the mark with you. We look forward to serving you again soon! My name is Matthew Rochin general manager for Sullivan's If there is ever anything I can do please don't hesitate to ask for me or reach our to me personally at 520.873.8358 Best regards, Matt
   

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10. G

    Geethmi VIP

    Tucson21 reviews

    5.0

    Dined on April 24, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Shaun took great care of us. Sullivan is one of the best places for celebrations. The food is mouthwatering plus the team is very approachable. Shaun even gave us a heads up regarding the complimentary dessert so that we could save space. Furthermore, they take your picture there and give you a hard copy as a memory, which is beyond expectations
    

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    Sullivan's Steakhouse - TucsonResponded on April 24, 2025

    Hello Geethmi, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
    

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