Sullivan's Steakhouse - Tucson

Sullivan's Steakhouse - Tucson reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. B

   Brian

   Fort Lauderdale13 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We would have given a five in all categories except my steak was not served when it was taken off the grill because it was Luke warm when it was served. We were greeted by the host who saw we had a disability and seated us as close as possible to avoid any unnecessary walking. Our waiter was very knowledgeable about the food and the restaurant. He was friendly, very inviting and attentive. He made us feel very comfortable and important as out of town guests.
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello Brian, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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2. A

   Amy VIP

   Tucson5 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We had a nice dinner bc it was a graduation dinner. But service was very slow. And we got potatoes at gratin that were completely cold. They microwaved the same dish for us instead of bringing a new one and they were awful and still cold in the center. We told the server but they were still on our bill. Usually Sullivan's will do something nice to the dessert if they know you are celebrating a special occasion and they didn't do that.
   

   Sullivan's Steakhouse - TucsonResponded 4 days ago

   Thanks for the review, Amy my name is Matthew Rochin general manager for Sullivans We're sorry to hear that your graduation dinner didn't go as planned. We understand your frustration about the cold potatoes and the gratin being served again. We always strive to make special occasions extra memorable for our guests, and we regret that we fell short this time. We will address these issues with our team to ensure better service in the future. We hope to have the opportunity to serve you again and make it right. Please don't hesitate to ask for me when making your next reservation so I let you know what I would like to do for you Best regards, Sullivan's Steakhouse - Tucson Management Team
   

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3. C

   Casey

   Chicago1 review

   5.0

   Dined on May 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Nico was great! He had so fantastic knowledge of the menu and recommendations and always made sure we were taken care of.
   

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4. J

   Jeff VIP

   Denver14 reviews

   1.0

   Dined on May 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We went to celebrate a college graduation. The service started out ok and then quickly went downhill. Not attentive, messed up appetizers, cocktails and filet. Food was cold and tough after being sent back. Definitely not worth the money and took forever when the restaurant was not very busy. No servers came back to check in on anyone. Once desserts came it took forever for them to come back, the meal was 3+ hours long as we were sitting a very long time. Very disappointing.
   

   Sullivan's Steakhouse - TucsonResponded 6 days ago

   Hello Jeff, My name is Matthew Rochin general manager We're truly sorry to hear about your disappointing experience at Sullivan's Steakhouse - Tucson. It's our goal to provide a warm welcome and attentive service, and we're sorry that we fell short in this instance. We're also sorry to hear that the food was not up to par. Your feedback is invaluable to us, and we assure you that we will address these issues to prevent them from happening again. We hope to have the opportunity to serve you better in the future. I would love to get a little more info from you and invite you back in on me to make it up to you. Please call me at the restaurant 520.299.4275 ask for me and we can go over the detail of what I can do for you on your next visit Best, Sullivan's Steakhouse - Tucson Management Team
   

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5. M

   Mike

   San Francisco25 reviews

   1.0

   Dined on May 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our dinner started out well, drinks, appetizers etc. We placed our order and a team delivered our meals all at the same time and that’s where things took a turn. Of the five of us, two ordered steaks. The steaks were so salty they were barley edible; one person had a salad with chicken added as her protein. The chicken was rock hard like it had been over microwaved. Our service did not come back to the table within a few minutes of our food being delivered to check and “make sure everything was okay”. When he finally came by the table we had almost finished our meal. When I asked him about the salt level on the steak, he got defensive and said “we should have said something, and he could have fixed it”. I explained to him that this is the first time we had seen our server since our food was delivered to us. There was no offer of a discount or anything. All that being said, this was our first and last time at Sullivan’s!
   

   Sullivan's Steakhouse - TucsonResponded 6 days ago

   Hello Mike, My name is Matthew Rochin general manager for Sullivans We're truly sorry to hear about your recent experience at Sullivan's Steakhouse - Tucson. We strive to provide our guests with exceptional service and food, and it's clear we fell short during your visit. We apologize for the long wait you experienced and the issues with your meal. We also regret that our team's response offended you. We take your feedback seriously and will use it to improve our service. I would love to get a little more info from you about your visit and invite you back in for a night on me If you would like call me at the restaurant at 520.299.4275 we can discuss the details with you Best regards, Sullivan's Steakhouse - Tucson Management Team
   

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6. M

   Mark

   Phoenix / Arizona2 reviews

   5.0

   Dined on May 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

    It was a special night as we were celebrating our wedding anniversary.  the food did not disappoint. It was excellent and our waiter was attentive and courteous.
   

   Sullivan's Steakhouse - TucsonResponded 6 days ago

   Hello Mark, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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7. B

   Brett

   Phoenix / Arizona2 reviews

   3.0

   Dined on May 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Steaks were not cook to temp ordered and food was served cold. Went for UofA graduation but very disappointed.
   

   Sullivan's Steakhouse - TucsonResponded 6 days ago

   Hello, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very dissappointed we were not worthy of 5 stars and would love to hear any feedback that will help make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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8. T

   Thomas VIP

   Tucson28 reviews

   4.0

   Dined on May 13, 2025

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   We enjoy Sullivans approximately 5-6 times a year. Consistently a wonderful experience. Last night not so much. Filet was slightly overcooked but I realize it can take but 30 seconds to go from medium to medium well. After the second bite realized it was dry. No problem they quickly prepared another which was definitely medium. Hot mostly pink center. Issue was it too was dry. My assessment was quality of the meat. I didn’t say anything about the second filet as my wife was done with her excellent crab legs and it was time to depart. We will go back but I’d be remiss in not pointing this out. Nearly forgot we were given free dessert (cheesecake is excellent) to compensate for the first filet.
   

   Sullivan's Steakhouse - TucsonResponded on May 13, 2025

   Thanks for the feedback, Thomas! We're glad to hear that you generally enjoy your visits to Sullivan's Steakhouse - Tucson. We apologize for the overcooked steak and appreciate your patience in this instance. We're also glad you enjoyed our crab legs and cheesecake, and we'll definitely pass this along to our team. We're committed to providing the best quality food and service to our customers, and your feedback helps us do just that. We look forward to welcoming you back soon for an even better experience. Best, Sullivan's Steakhouse - Tucson Management Team
   

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9. M

   Michael

   California Central Coast2 reviews

   2.0

   Dined on May 12, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Sullivan's is a great restaurant, with great food, and service, and you see they care about customer service, but when it's busy, or a holiday, their kitchen takes a dip in service/quality. Getting food an hour and 20 minutes after ordering is not ideal (busy or not). Not to mention it took 15 minutes to get the drinks we ordered. This last visit we had to return the calamari because the flavor was not great, and it was overcooked. The steak was not cooked well either (warm in some spots, but cold in others). Respectfully, if I'm paying $90 for a steak, I expect it to be perfect. When spending more than $200 on a meal for two, I expect the quality of everything to be better. I've been to Sullivan's several times, and I feel it's either very good, or just mediocre. They really need to speak with their kitchen staff IMO.
   

   Sullivan's Steakhouse - TucsonResponded on May 13, 2025

   Thanks for visiting us, Michael. We're glad to hear that you enjoyed our food and service. We apologize for the delay in your drinks and the overcooked steak. We understand your expectations and appreciate your feedback as it helps us improve. We're sorry to hear that you felt our food was not up to par during busy times. We take your comments seriously and will use them to evaluate and improve our service and food quality. We hope to see you again so we can show you the high standard of quality we aim for. Sincerely, Sullivan's Steakhouse - Tucson Management Team
   

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10. C

    Clayton

    Jacksonville / Northeast Florida1 review

    5.0

    Dined on May 10, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We visited last night for our anniversary dinner, and from the moment we walked through the door, we were met with genuine warmth and hospitality. As soon as we gave the hostess our reservation name, she immediately began wishing us a happy anniversary, setting the tone for a truly special evening. When we arrived at our table, it was more than I could have imagined—rose petals scattered across the table, a handwritten note wishing us a happy anniversary, and a private spot with a beautiful view overlooking the dining room and kitchen. It was absolutely perfect. Aundrey was our server, and he did an exceptional job. I never had to ask for a thing—he anticipated every need before I even realized it. His attentiveness made the entire experience feel seamless and effortless. The cost is more than justified by the outstanding service and thoughtful touches throughout the night. This has officially become our go-to spot for special occasions!
    

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    Sullivan's Steakhouse - TucsonResponded on May 11, 2025

    Hey Clayton, We're overjoyed to hear about your special anniversary dinner at Sullivan's Steakhouse - Tucson! It's wonderful to know that you felt welcomed from the moment you walked in and that the attention to detail from our team made your evening truly special. We're thrilled that you appreciated the rose petals, view, and our attentive service. Your satisfaction is our top priority and it's always rewarding to know we've met that mark. Thank you for considering us your go-to spot for special occasions! We look forward to welcoming you back for many more memorable experiences. My name is Matthew Rochin general managaer for Sullivan If there is anything we can improve upon please don't hesitate to let us know
    

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