Sullivan's Steakhouse - Tucson

Sullivan's Steakhouse - Tucson reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. W

   Walt

   Phoenix / Arizona15 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As usual, the food and service were fantastic! Never disappointed.
   

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2. T

   Tim

   Phoenix / Arizona3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Renee, in the bar area was fantastic! Very kind and personable. Thank you!
   

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3. L

   Larry

   Tucson14 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   dinner was very good but as everything in the world is getting so expensive.
   

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4. F

   Frankie VIP

   Tucson59 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A perfect place to celebrate our anniversary. Delicious food, excellent service and a wonderful atmosphere Always our favorite place for special occasions
   

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5. C

   Charles

   Dallas - Fort Worth11 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and outstanding service! 10/10! Highly recommend!
   

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6. B

   Brian

   Fort Lauderdale13 reviews

   5.0

   Dined on May 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We would have given a five in all categories except my steak was not served when it was taken off the grill because it was Luke warm when it was served. We were greeted by the host who saw we had a disability and seated us as close as possible to avoid any unnecessary walking. Our waiter was very knowledgeable about the food and the restaurant. He was friendly, very inviting and attentive. He made us feel very comfortable and important as out of town guests.
   

   Sullivan's Steakhouse - TucsonResponded on May 27, 2025

   Hello Brian, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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7. A

   Amy VIP

   Tucson7 reviews

   3.0

   Dined on May 24, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We had a nice dinner bc it was a graduation dinner. But service was very slow. And we got potatoes at gratin that were completely cold. They microwaved the same dish for us instead of bringing a new one and they were awful and still cold in the center. We told the server but they were still on our bill. Usually Sullivan's will do something nice to the dessert if they know you are celebrating a special occasion and they didn't do that.
   

   Sullivan's Steakhouse - TucsonResponded on May 24, 2025

   Thanks for the review, Amy my name is Matthew Rochin general manager for Sullivans We're sorry to hear that your graduation dinner didn't go as planned. We understand your frustration about the cold potatoes and the gratin being served again. We always strive to make special occasions extra memorable for our guests, and we regret that we fell short this time. We will address these issues with our team to ensure better service in the future. We hope to have the opportunity to serve you again and make it right. Please don't hesitate to ask for me when making your next reservation so I let you know what I would like to do for you Best regards, Sullivan's Steakhouse - Tucson Management Team
   

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8. C

   Casey

   Chicago / Illinois1 review

   5.0

   Dined on May 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Nico was great! He had so fantastic knowledge of the menu and recommendations and always made sure we were taken care of.
   

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9. J

   Jeff VIP

   Denver / Colorado14 reviews

   1.0

   Dined on May 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We went to celebrate a college graduation. The service started out ok and then quickly went downhill. Not attentive, messed up appetizers, cocktails and filet. Food was cold and tough after being sent back. Definitely not worth the money and took forever when the restaurant was not very busy. No servers came back to check in on anyone. Once desserts came it took forever for them to come back, the meal was 3+ hours long as we were sitting a very long time. Very disappointing.
   

   Sullivan's Steakhouse - TucsonResponded on May 22, 2025

   Hello Jeff, My name is Matthew Rochin general manager We're truly sorry to hear about your disappointing experience at Sullivan's Steakhouse - Tucson. It's our goal to provide a warm welcome and attentive service, and we're sorry that we fell short in this instance. We're also sorry to hear that the food was not up to par. Your feedback is invaluable to us, and we assure you that we will address these issues to prevent them from happening again. We hope to have the opportunity to serve you better in the future. I would love to get a little more info from you and invite you back in on me to make it up to you. Please call me at the restaurant 520.299.4275 ask for me and we can go over the detail of what I can do for you on your next visit Best, Sullivan's Steakhouse - Tucson Management Team
   

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10. M

    Mike

    San Francisco Bay Area25 reviews

    1.0

    Dined on May 16, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Our dinner started out well, drinks, appetizers etc. We placed our order and a team delivered our meals all at the same time and that’s where things took a turn. Of the five of us, two ordered steaks. The steaks were so salty they were barley edible; one person had a salad with chicken added as her protein. The chicken was rock hard like it had been over microwaved. Our service did not come back to the table within a few minutes of our food being delivered to check and “make sure everything was okay”. When he finally came by the table we had almost finished our meal. When I asked him about the salt level on the steak, he got defensive and said “we should have said something, and he could have fixed it”. I explained to him that this is the first time we had seen our server since our food was delivered to us. There was no offer of a discount or anything. All that being said, this was our first and last time at Sullivan’s!
    

    Sullivan's Steakhouse - TucsonResponded on May 22, 2025

    Hello Mike, My name is Matthew Rochin general manager for Sullivans We're truly sorry to hear about your recent experience at Sullivan's Steakhouse - Tucson. We strive to provide our guests with exceptional service and food, and it's clear we fell short during your visit. We apologize for the long wait you experienced and the issues with your meal. We also regret that our team's response offended you. We take your feedback seriously and will use it to improve our service. I would love to get a little more info from you about your visit and invite you back in for a night on me If you would like call me at the restaurant at 520.299.4275 we can discuss the details with you Best regards, Sullivan's Steakhouse - Tucson Management Team
    

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