Sullivan's Steakhouse - Naperville

Review summary

1. J

   Joe

   VIP

   Chicago

   74 reviews

   5.0

   74 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My wife and I enjoy eating at Sullivan's a few times a year. We celebrated our anniversary tonight. Our waiter was quite nice in that he began by immediately wishing us a happy anniversary and telling us we would be getting a complimentary dessert. I tried the jumbo crab cakes for my entree, which I hadn't ever had here in previous visits. They were large and tasty. My wife had a holiday menu special called the filet duo, which she also really enjoyed. While pricey, you know what to expect coming in and the food is well worth the price. We will be back soon.
   

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2. B

   Bryan

   VIP

   Naples

   114 reviews

   5.0

   114 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stopped into Sullivan’s for a late lunch and did bar bites as small plates. So many options and so much deliciousness. As always their food is so tasty and delicious. Their servers and wait staff are so friendly and so personable Their attentiveness and efficiency is what makes the experience so memorable. Kudos to Brittney for being so wonderful and personable!
   

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3. S

   Steve

   Hawaii

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Food was not as expected. The scallops weren't that good. Service was good. But disappointed in the food and preparation.
   

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4. OT

   OpenTable Diner

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and attentive service. Absolutely wonderful.
   

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5. k

   kristy

   Minneapolis

   8 reviews

   4.0

   8 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our experience was great as always! We usually bring multiple extended family members but today it was just the two of us, great couples date.
   

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6. P

   Porsha

   Chicago

   28 reviews

   5.0

   28 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tom was our server and he was awesome! This was my 1st visit and I will definitely return with my family. Those Beef Wellington bites and the crab fried rice were divine! Don’t forget to add the blueberry lemon drop.
   

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7. R

   Regina

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience! We’ve celebrated holidays here before and it does not disappoint!
   

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8. O

   Olandreia

   Chicago

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   This was my first time at the Sullivan's in Naperville and the first time my family and I decided to dine at a restaurant for Christmas dinner. I was not greeted well at the reception desk although I had a reservation. We were seated and waited for about 15 minutes for our server, Lanie. She took our drink order and came back with drinks about 10 minutes later. She left and returned to take our appetizer order which took over 25 minutes to receive We watched our server attend to another table quite attentively. We had to basically hunt her down for extra bread, refills on beverages and silverware. We wanted a 2nd round of cocktails but decided to wait since our server was not around. It took almost 30 minutes to order our meal and almost 25 minutes before we received the food. We had to repeatedly request items and it took a long time to get each. After eating we ask for our dinner to be wrapped and when our server returned she placed our food on the floor. We had also ordered key lime pie (2 orders) and I specifically asked if it was in the bag and she responded yes. We got home and realized that it was not. I called the restaurant only to be told that if we decided to come back, the Assistant manager would comp us 4 deserts and a free appetizer. We asked to be refunded, and was told that the bill had been closed out and that he was unable to do so. Unsettled with this answer, my sister called back this morning and spoke with the manager who did credit us back for the deserts and offered a gift to us to cone back. We have not received the gift as of this review and not sure that we will. The food was good but the service was terrible and the long delays to get your food and the attention of the server was awful. Our server even asked if we would provide her a review as she could get a bonus. The dress code was not enforced and there was no holiday music. Not the best experience at Sullivan's.
   

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9. M

   Michael

   VIP

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service and food was excellent. The noise level was a little too loud for conversation at our table.
   

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10. K

    Kathy

    Chicago

    11 reviews

    3.0

    11 reviews

    Dined 4 days ago

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 3

    Food was delicious. Service was below par. Xmas day is probably hard. Definitely overpriced though.
    

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