Sullivan's Steakhouse - Indianapolis

Review summary

1. OT

   OpenTable Diner

   VIP

   Indiana

   6 reviews

   1.0

   6 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The quality of service was horrible, not just bad. We ordered a Tomahawk steak it it was just plopped down with zero presentation. We had to send back one of the filets for being burnt (was ordered MR) and the second one came back very medium. Most of the dinner was spent with empty wine glasses (we did not get wine) just sitting in front of the kids and empty plates and glasses (slow on refills) cluttered the table. This was our first visit. It does not come even close to comparison of our experiences at other nearby steakhouses.
   

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2. N

   Nicole

   Indiana

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sullivan’s stood out for my in-laws to celebrate their 56th wedding anniversary. I made the reservations and noted it was for an anniversary but o did not request anything special. They went above and beyond!! They decorated the table with rose petals, a card and free dessert for the couple. The food and service were incredible. They were over the moon! Thank you, Sullivan’s!! We will be back!
   

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3. A

   Ashley

   Indiana

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   This is my first time at Sullivans. The atmosphere and the service was phenomenal. Virgil is an amazing waiter. I was not blown away by the food quality itself for the price. I’m a little bit picky when it comes to steak flavor and how it’s cooked. I’ve been recommended here by multiple people. The appetizers were great, the drinks were good. A little bit higher priced for a cocktail. I will be back to give it another chance
   

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4. J

   Jerwana

   Indiana

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Christmas dinner was RUINED HERE! The wait was unacceptable! Over 2 hrs to get our Appetizers!! Had to ask for a Manager, who never came to our table, ended up speaking with Host. We ended up getting our meal packed up and carried it out. BUT to our surprise, we came home to find our meal was Not Only WRONG, BUT tasted BELOW AVERAGE at best!! Just a waste of time and money!!!
   

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5. S

   Sarah

   Indiana

   16 reviews

   1.0

   16 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 1

   Will not do Christmas dinner there ever again. The two of us were there for hours. The restaurant lobby was packed with people the entire time we were there. We arrived slightly early for our 6:30 reservation and weren't seated until well after 7:00. Our obviously stressed out server did her best but the restaurant was just overwhelmed. It took forever to get anything, and the restaurant was incredibly loud. When our food finally arrived (after 8:00), we ate it as quickly as we could because we were so ready to get out of there. The food was good but we didn't particularly enjoy it. Cooking at home as usual next Christmas.
   

   Sullivan's Steakhouse - IndianapolisResponded 2 days ago

   Thanks for the feedback, Sarah. We're truly sorry for your experience at Sullivan's Steakhouse - Indianapolis. We understand how important a calm and relaxed dining environment is, especially on a special occasion like Christmas. We're sorry that we didn't meet your expectations. We're also sorry for the wait you experienced. We're taking your comments to heart and will strive to improve our service. We hope you'll consider giving us another chance in the future. -Stephanie Stanley GM
   

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6. K

   Karen

   Indiana

   10 reviews

   2.0

   10 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   We had a 615 reservation. I arrived at 6 o’clock and we were not seated until 645 upon being seated we were greeted by our waiter who took our drink orders. It took approximately 20 minutes to get our drinks. When he came back to the table, he asked if we wanted an appetizer which we selected he said it would come out quick, but our entrée would be at least 45 to 50 minutes. We did go ahead and place our entrée order at the same time our entrée took 60 minutes to arrive. I ordered my fillet medium rare and when I received it, it was medium to well done, had I not already waited an hour for my entrée I would have requested another steak, but given it was the holiday and I did not want to embarrass my daughter who was with me. I went ahead and tried to eat it. The steak I received was overcooked tough and pretty much impossible to eat. I took it home for my dog. I spent over $450 on my meal and was totally disappointed. I would not be coming back.
   

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7. H

   Holly

   Indiana

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   This is the third year we’ve visited Sullivan’s for Christmas dinner. Normally our experience is excellent. The food and service this year was honestly subpar. Our primary server was obviously busy but failed to check on us and I didn’t even have a napkin or knife through the first course. We had to flag down the secondary server to get drinks. It took over an hour and a half to get our entrees. Both the steak and the scallops were overcooked. The manager never came but did comp the steak. We will probably continue the tradition because our family no longer cooks on holidays and Sullivan’s is open. But I hope it gets back to the great meals we’ve previously experienced.
   

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8. R

   Rudy

   VIP

   Indiana

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Very long wait for our food. Sides came out late, and 2 of the 3 were only room temperature.
   

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9. R

   Robert

   VIP

   Indiana

   55 reviews

   5.0

   55 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great sea-bass. This was the best I have had. Wife had filet, was also great
   

   Sullivan's Steakhouse - IndianapolisResponded 2 days ago

   Thanks for the review, Robert! We're thrilled to hear you enjoyed the sea-bass and your wife's filet at Sullivan's Steakhouse . It's always a pleasure to know that our guests are happy with their meals. We're also glad to see that our service met your expectations. We appreciate your feedback and look forward to serving you again soon. -Stephanie Stanley GM
   

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10. L

    Laura

    Indiana

    4 reviews

    5.0

    4 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a beautiful Christmas Day Resevation! The retaurant was packed! The service was good and the food even better! It might be our new tradition!
    

    Sullivan's Steakhouse - IndianapolisResponded 2 days ago

    Hi Laura, We're thrilled to hear that you had a beautiful Christmas Day reservation at Sullivan's Steakhouse - Indianapolis! It's wonderful to know that you enjoyed our food and service. We always strive to make special occasions like this one even more memorable. Thank you for choosing us as your new tradition and for the wonderful review. We look forward to serving you again soon! -Stephanie Stanley GM
    

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