Sugar Factory - Jacksonville

Sugar Factory - Jacksonville reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Leslie

   Unspecified1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   This is more of a show than a dinner. There are constant birthday celebrations which contain loud songs and sometimes dances which were great to watch. However, our table was broken and every time we leaned or pulled a drink off the whole table would wobble. The speciality drinks took an extremely long time to finally arrive to our table which was weird since we sat right next to the bar.
   

   Is this helpful?

2. D

   Donna

   Jacksonville2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a fantastic place for a celebration!! Loved every second of all of it!!
   

   Is this helpful?

3. E

   Eduardo

   Jacksonville3 reviews

   5.0

   Dined on April 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place! Lovely experience, but the only thing that is a downside is the price. 2 burgers with fries and 3 tacos with rice and beans cost me $92. $112.00 with the 25% tip. Other than that, this is a great place to celebrate birthdays or celebrations!
   

   Is this helpful?

4. C

   Christie

   Jacksonville2 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere was fantastic, mimosas were delicious with great presentation, and our server Mike was phenomenal. He really spoiled us. Great brunch spot. We will be back.
   

   • 

   Is this helpful?

5. R

   Remy

   Jacksonville1 review

   4.0

   Dined on April 6, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Me and my family had a wonderful time. This was or second vist and it was just a nice as the first.
   

   Is this helpful?

6. N

   Nevena

   Jacksonville1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place sucks. Candy is half empty and looks expired for what’s left. Service was a disaster. Food was crappy. So disappointing.
   

   Is this helpful?

7. S

   Savannah

   Orlando1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   We went for my daughters 3rd birthday and it was such a poor experience! Nothing like Orlando! The milkshake was half the size and after they offered to sing happy birthday they forgot!
   

   Is this helpful?

8. M

   Manuel

   Washington DC1 review

   4.0

   Dined on April 5, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Beautiful restaurant and great service. The food is decent but you do overpay for the ambience. Very fun and loud. My only complaint is that the restaurant has deteriorated immensely since opening. Not sure why they don’t keep up with it. It’s pretty expensive so you’d expect it cleaner and kept up.
   

   Is this helpful?

9. C

   Crissanna

   Orlando1 review

   1.0

   Dined on March 25, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   My family and I recently visited Sugar Factory for my daughter’s birthday dinner and unfortunately, my experience was nothing short of frustrating. From the moment I walked into the restaurant the floors were visibly dirty. The candy side had not been replenished to purchase candy for the children. My party was large at least 20 people with half of the being children. The food service was equally disappointing. Despite there being only a few tables occupied, our server Grayson did his very best and was very kind to my party. There was another birthday party present, also another medium sized family. Grayson was the only serve/host in the restaurant on March 25th. With RSVP in advance for a large party for myself I think corporate did a poor job at ensuring the restaurant was probably staffed. Food took an extremely long time to come out and the manager that night was also trying to help move things along. Staffing was certainly an issue. took an unreasonable amount of time to acknowledge us. Several orders came out incorrect and lukewarm at best. Grayson has only been working at this business for a week and should not have with multiple medium to large parties by himself. He gave us great service, was kind, and very attentive as much as possible for one person doing the work of multiple people in the restaurant that night. Sugar Factory has a reputation of creating an experience of great dining, great drinks, and a lively interaction with staff, as music and entertainment happening among the staff throughout a families time there. It was disappointing to be told that because there was no staff there would be none of the lively entertainment on Tuesday night. Overall, I left feeling disappointed and frustrated. With so many great dining options out there, I won’t be returning to Sugar Factory anytime soon. Poor staffing, low-quality food, and an unclean environment made for a really unpleasant experience.
   

   Is this helpful?

10. W

    Wendy

    Jacksonville1 review

    2.0

    Dined on March 24, 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    They were out of most of the stuff. It took an hour to get our drinks and then it was so bad, I didn’t drink it. I will never go back. We were almost the only customers. I wouldn’t be surprised if the store doesnt close down soon.
    

    Is this helpful?